Excellent service in store, staff were extremely helpful with ordering in an item not stocked in the store. Polo shirt arrived and was considerably smaller than other in-store polo shirt. Staff assis... See more
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See what reviewers are saying
I am absolutely addicted to Superdry, especially their beanies because they come in so many amazing colors. I love collecting them, and the sales on the older models are fantastic. The staff at the Bo... See more
Wrong item sent click and collect. Had to go back into a store as online and telephone customer service was impossible to access. Whilst the people in store were very helpful, the whole experience was... See more
The sales person was extremely helpful in helping choose a Christmas present for our son. The article was not on the rack but he said his stock control unit indicated that there was one in store, whic... See more
Company details
About Superdry - Bournemouth
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Part Ground Floor, BH1 2AD, Bournemouth, United Kingdom
- 01202 310032
4.5
Excellent
167 reviews
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The sales consultant was very helpful…
The sales consultant was very helpful and did my order and sent the item for home delivery.
January 17, 2022
Haha I still haven't received it yet…
Haha I still haven't received it yet and u want me to rate your service 😂😂tbh the problem is not with superdry its hermes there a f**king joke
January 5, 2022
Excellent product and service
Excellent product and service. I'd absolutely recommend.
December 30, 2021
Fantastic company to deal with...
I ordered the mans Bomber Jacket online, the site is great, so easy to oder from and quick. I opted to collect in-store as I wasn't sure if I was going to be in or not. When I went to the store in Bournemouth the lady that dealt with me could not have been more helpful; so impressed.
The jacket was so well made but I didn't keep it as it was slightly shorten than I'd have liked, but I am slightly older than the majority of Superdry customers so I am sure it would have been prefect for 95% of people. The Returns process was so easy to, very straight forward; I have nothing but good comments for this company.
December 14, 2021
Excelent product!!
November 28, 2021
Staff were super helpful
Staff were super helpful. As a senior citizen who had never heard of the name Superdry before asked to buy a certain top for my grandson's Christmas present the member of staff who served me couldn't have been more helpful.
November 23, 2021
Staff very helpful and friendly and the…
Staff very helpful and friendly and the Bournemouth store.
November 16, 2021
Perfect coat
Perfect coat for UK unpredictable weather! Great fit and colour. Ideal for long dog walks and room to layer up when it’s chilly.
Fantastic service online and in store.
July 23, 2021
Good
I recieved excellent service as usual the staff at Bournmouth are always polite and helpful that is why I go there when.on holiday.
June 6, 2021
Would have been 5 stars but online return issues
My items arrived promptly.. However I'd ordered multiple sizes as not certain of fit..
I could not input my data on the returns page online.. I followed all the instructions for order number etc.. I ended up returning them just using collect plus return online.. If you are not going to include paper work to return.. Online returns must work..
May 22, 2021
Shop staff were brilliant in a slightly…
Shop staff were brilliant in a slightly complex return, allowing me to exchange a late gift due to lockdown with a gift card that I could then use at my choice online. I was also pleased to see the renewable packaging that my item was delivered in.
May 13, 2021
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Cannot review it yet as I have not had…still waiting
Cannot review it yet as I have not had it delivered.
Apparently it is still in transit somewhere.
April 4, 2021
Reply from Superdry - Bournemouth
Hi,
We are sorry to hear that your online order took longer to arrive than expected.
The delivery dates that we provide on our website are estimates, although we do strive to meet these with all orders so it is disappointing to hear if this was not the case. We monitor our delivery procedures and timescales very closely, so customer feedback like yours is a vital part of measuring their success and improving our processes going forwards.
In order to increase the stock available for our customers to purchase online, we now fulfil orders from two distribution centres – one in the UK and one in Belgium. This may mean that we split your order into separate packages depending on where the stock is located resulting in some items arriving separately to others. We also may, on occasion, ship an item from one of our stores.
If you continue to have further issues with your delivery, please contact us on care@superdry.com, or you can contact us Facebook, or through the webchat on our website.
https://www.superdry.com/help-centre/articles/401900000007310
We appreciate your feedback and thank you for taking the time to review us.
Kind regards,
Superdry Care
I like the quality olso the size…
I like the quality olso the size meseure is good as well colors brilliant and design. Only the price sometimes maby a little to expensive overall very happy 😊
March 24, 2021
Whatever I buy from superdry it is the…
Whatever I buy from superdry it is the tops, for size, style and quality 👌
March 24, 2021
It was easy to buy online
It was easy to buy online. My don love the jacket. The delivery was as we expected .
March 3, 2021
New coat
My coat arrived and tried it on for the 2nd time as had to exchange it for a smaller size and it fits perfectly. I can’t wait to wear it out as have not bought myself anything for a long time.
February 14, 2021
Excellent service and quality product
Excellent service and quality product
Pleased with purchase
January 27, 2021
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