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Superdry - Bury Reviews 

172
TrustScore 4.5 out of 5

4.7

E04, The Rock, BL9 0ND Bury, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First Class Customer Service at Superdry Bury Store as Always, Friendly and Helpful Staff. Callum and Sadia served me today and nice to see Sadia back …

Rated 5 out of 5 stars

Superdry always has smart clothes & accessories at a reasonable price. They always have offers like the use of Blue Light Card. Staff are always happy & helpful & are very understanding when returning... See more

Rated 4 out of 5 stars

Love Superdry products however not happy about the shipping fee not being refunded recently following the return of products ordered on line which did not fit even though the staff member spoke to cus... See more

Rated 3 out of 5 stars

The Superdry Store in Bury is good, & I often purchase clothes from there. However I find it rather pathetic that they have now started charging for Paper carrier bags !! I know it’s not much of a c... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Bury

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

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4.7

All reviews

(172)

13,993 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered it 8 days ago still no email…

I ordered it 8 days ago still no email to say its arrived in store!
I've paid but no pants

November 11, 2022
Superdry - Bury logo

Reply from Superdry - Bury

Hi Kris, Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience. We can see that your order has now been collected. Thanks so much for your review and comments and thanks for shopping with us..





Rated 5 out of 5 stars

Quick and easy to order products online…

Quick and easy to order products online - free delivery in store - arrived within couple of days - collected from store within minutes. Friendly helpful staff. No waiting around. Exactly what you would expect.

November 2, 2022
Rated 1 out of 5 stars

Very rude staff member

I visited bury store today to return a coat for my partner whom gave me full permission to return using his card. I was refused by ‘the store owner’ and accused of fraud in front of a shop full of people. The manager had an awful attitude towards myself and my father and continued to refuse the return even with permission from head office to do so. Would never go back to this store after this experience.

October 30, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting behaviour by the…

Absolutely disgusting behaviour by the Manager of the Bury branch today . After making a purchase at Super dry myself today my daughter was with me returning a coat her partner had purchased he didn’t like . She had the item along with original receipt and the original card it was purchased on . A very aggressive member of staff identifying herself as the manager publicly accused us of illegal activity and fraud as my daughter was brought her partners debit card which the item was purchased on . I told her in no uncertain terms not to accuse anyone of this she called security and asked us to leave the store . What was wrong with this angry Manager ? She has a lot to learn of how to be respectful to customers and do not accuse someone of something they have not done ! We as a family are very upset with Super dry . All I can say is what a very unpleasant experience !

October 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great service at Bury store

Visited the shop at the Rock in Bury. Wanted to give positive feedback on Kieran. I asked him to check if they had a jacket I wanted. He was really helpful, had the jacket sent to me by the next day, as he knew I wanted it in time for my husband's birthday. He was friendly, helpful and went out of his way to help. Please pass on my gratitude, he's a great advert for your business

August 19, 2022
Unprompted review
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Reply from Superdry - Bury

Hi,

Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.

Superdry Care

Rated 5 out of 5 stars

Fast and simple service

My order arrived at the store the day after. Quick and easy collection. The staff were very friendly and helpful.

August 19, 2022
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Reply from Superdry - Bury

Hi Louise,

Thank you for sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks again for the review. We really appreciate it.

Superdry Care

Rated 5 out of 5 stars
Superdry - Bury logo

Reply from Superdry - Bury

Hello,

We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we're really happy to to read your comments. Thanks so much for your review and comments.

Superdry Care

Rated 5 out of 5 stars

Wanted them to fit so much

Slim fit cargo trousers. Usually take a 27 waist, but none available so ordered 28 - way too big so exchanged in store for 26. Still too big. Staff in Bury store great, looked for stock both online and in store but unfortunately nothing available. Trousers excellent quality. Really wanted them to fit but not to be.
Ordered and delivered to store as stated. (2 days for two separate pairs)

August 1, 2022
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Reply from Superdry - Bury

Hello,

We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for your review and comments.

Superdry Care

Rated 5 out of 5 stars

Great find in the Sale

Suprise to find what I was looking for is on SALE. Package arrived on the and it is great product. Very happy with it.

July 18, 2022
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Reply from Superdry - Bury

Hello,

Thank you for sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks for taking the time to leave a review. We really appreciate it.

Superdry Care

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