First Class Customer Service at Superdry Bury Store as Always, Friendly and Helpful Staff. Callum and Sadia served me today and nice to see Sadia back …

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superdry always has smart clothes & accessories at a reasonable price. They always have offers like the use of Blue Light Card. Staff are always happy & helpful & are very understanding when returning... See more
Love Superdry products however not happy about the shipping fee not being refunded recently following the return of products ordered on line which did not fit even though the staff member spoke to cus... See more
The Superdry Store in Bury is good, & I often purchase clothes from there. However I find it rather pathetic that they have now started charging for Paper carrier bags !! I know it’s not much of a c... See more
Company details
About Superdry - Bury
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
E04, The Rock, BL9 0ND, Bury, United Kingdom
- 01617 975710
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really nice staff
Amazing in store all on different days
Amazing in store all on different days. Staff love to please the customer. Fantastic.
Ordered online for pick up in store as…
Ordered online for pick up in store as was visiting that week was really easy to organise and communication was efficient and not oo much
Amazing excellent
Straight in the shop for pick up
Straight in the shop for pick up, two mins later, straight out x
May use AI-assist with repliesRead more
I ordered it 8 days ago still no email…
I ordered it 8 days ago still no email to say its arrived in store!
I've paid but no pants

Reply from Superdry - Bury
Quick and easy to order products online…
Quick and easy to order products online - free delivery in store - arrived within couple of days - collected from store within minutes. Friendly helpful staff. No waiting around. Exactly what you would expect.
Nice friendly staff to deal with would…
Nice friendly staff to deal with would go there again many thanks plenty to chose from close to all shops
Best online shopping I’ve ever done-…
Best online shopping I’ve ever done- perfect combo of online and use of store. Will be doing it again.
Very rude staff member
I visited bury store today to return a coat for my partner whom gave me full permission to return using his card. I was refused by ‘the store owner’ and accused of fraud in front of a shop full of people. The manager had an awful attitude towards myself and my father and continued to refuse the return even with permission from head office to do so. Would never go back to this store after this experience.
Absolutely disgusting behaviour by the…
Absolutely disgusting behaviour by the Manager of the Bury branch today . After making a purchase at Super dry myself today my daughter was with me returning a coat her partner had purchased he didn’t like . She had the item along with original receipt and the original card it was purchased on . A very aggressive member of staff identifying herself as the manager publicly accused us of illegal activity and fraud as my daughter was brought her partners debit card which the item was purchased on . I told her in no uncertain terms not to accuse anyone of this she called security and asked us to leave the store . What was wrong with this angry Manager ? She has a lot to learn of how to be respectful to customers and do not accuse someone of something they have not done ! We as a family are very upset with Super dry . All I can say is what a very unpleasant experience !
Great service Great product
Sharp and friendly interaction in the…
Sharp and friendly interaction in the store followed by speedy delivery
The manager at the Bury store was…
The manager at the Bury store was really helpful & sorted out the whole delivery process.
Great service
Great service. Free next day delivery to store is fab. Items were great quality and looked good.
Great service at Bury store
Visited the shop at the Rock in Bury. Wanted to give positive feedback on Kieran. I asked him to check if they had a jacket I wanted. He was really helpful, had the jacket sent to me by the next day, as he knew I wanted it in time for my husband's birthday. He was friendly, helpful and went out of his way to help. Please pass on my gratitude, he's a great advert for your business

Reply from Superdry - Bury
Fast and simple service
My order arrived at the store the day after. Quick and easy collection. The staff were very friendly and helpful.

Reply from Superdry - Bury
Wanted them to fit so much
Slim fit cargo trousers. Usually take a 27 waist, but none available so ordered 28 - way too big so exchanged in store for 26. Still too big. Staff in Bury store great, looked for stock both online and in store but unfortunately nothing available. Trousers excellent quality. Really wanted them to fit but not to be.
Ordered and delivered to store as stated. (2 days for two separate pairs)

Reply from Superdry - Bury
Great find in the Sale
Suprise to find what I was looking for is on SALE. Package arrived on the and it is great product. Very happy with it.

Reply from Superdry - Bury
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







