Order process was very good and staff at the Canterbury shop were very polite and helpful. I could not fault the staff at all. The only negative point is the sizing of the item. I bought a 2XL puffer... See more
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Our local superdry store in Canterbury, an assistant was very helpful when shopping for my 16yr old son, fetching the correct sizes for us and ordering some trousers. She also suggested other styles t... See more
The woman in store was amazing 🤩. Unfortunately your online services seem much more interested in reminding me to review and selling me other items than actually getting in touch to tell me when my o... See more
Company replied
The assistant in your Canterbury branch was outstanding. She helped me select an Everest Bomber jacket and as the colour was not in the store she arranged home delivery. She was polite, friendly, he... See more
Company replied
Company details
About Superdry - Canterbury
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
24 Saint Margaret's Street, CT1 2TH, Canterbury, United Kingdom
- 01227 781336
4.9
Excellent
207 reviews
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Very friendly team in the local…
Very friendly team in the local Canterbury store. Helpful with advice on sizes. Great styles to add to my spring and summer wardrobe.
April 18, 2025
Canterbury Branch
The staff in the Canterbury branch was fabulous, very helpful and nothing was a trouble.
April 18, 2025
Great customer service
Great customer service, a large variety of clothes and sizes available.
March 30, 2025
Polite and helpful staff
February 28, 2025
Great Customer Service
Really helpful assistant -. Young girl who helped us look for a t shirt. Fabulous customer service - resulted in us buying a t shirt.
February 5, 2025
Ordered a sweatshirt online
Ordered a sweatshirt online , good quality, and delivery was no problem. However, I ordered the wrong size, so I ordered another one to be delivered to the store. I exchanged it while in store all good and staff were very professional and helpful meny thanks.
January 12, 2025
Fantastic quality great range
January 6, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Canterbury
Hello,
Thank you for your wonderful feedback!
We're thrilled to hear you had a positive experience with our friendly Canterbury store staff.
We strive to maintain this level of service for all our customers. We hope you enjoy your purchase!
Superdry
I’m pleased with my new coat as it’s…
I’m pleased with my new coat as it’s seems to be well made and it came to my house earlier than expected and the fact that it’s also has a 12 year warranty is great.
December 26, 2024
Skirt ordered for my Granddaughter was…
Skirt ordered for my Granddaughter was as described. Easy to order. Order took a little longer than expected but think this was due to pre- Christmas sales rush. Staff in shop where I collected from very helpful.
December 20, 2024
An outstanding assistant in Canterbury
The assistant in your Canterbury branch was outstanding. She helped me select an Everest Bomber jacket and as the colour was not in the store she arranged home delivery. She was polite, friendly, her suggestions were positive. She was genuinely interested in my purchase and how I could buy the item. I’m not one of your younger buyers but it’s rare to encounter a sales assistant with such a respectful attitude. I’m just sorry I didn’t catch her name so could use this forum to thank her. The item arrived in two days and was perfect
December 12, 2024
Reply from Superdry - Canterbury
Hello,
We are thrilled to hear about your positive experience at our Canterbury branch.
It sounds like you had a wonderful interaction with one of our team members. We are so pleased to hear that she was able to help you find the perfect Everest Bomber jacket, even going above and beyond to arrange home delivery for you.
We hope you have a lovely Christmas,
Superdry
One of my favourite shops
Good quality clothing in a wide colour range. Friendly and helpful staff and great service.
December 13, 2024
Reply from Superdry - Canterbury
Hello,
Thank you for your positive review!
We're thrilled to hear you enjoyed our clothing selection and found our staff helpful. We strive to provide a great shopping experience for all our customers. We appreciate you taking the time to share your feedback.
We hope you have a fantastic Christmas,
Superdry
It was a pleasure to shop because of…
It was a pleasure to shop because of the assistance by the dedicated staff. Willing to help and listen to their customer/s.
Full attention was given to helping me to find my right fitting. Thank you. I love the charitable box.
December 1, 2024
Excellent service
Excellent service, it couldn’t have been easier to order my gift voucher online.
It arrived quickly and was in a very nice wallet. Thank you
November 29, 2024
Reply from Superdry - Canterbury
Hi,
We're thrilled to hear you had such a positive experience!
We strive to make ordering gift vouchers as easy and enjoyable as possible. We're glad you found the wallet to be a nice touch.
Thank you for your kind words,
Superdry
Fantastic customer service
The top size I needed was not in stock and the sales assistant at the Canterbury store came to help and found the exact item I wanted online under a different code and offered to order it, I received the item 2 days later, much quicker than expected. Lots of great quality items in store. Fantastic customer service
November 18, 2024
Great products and great quick delivery.
November 14, 2024
Staff were very helpful and my order…
Staff were very helpful and my order arrived promptly
November 11, 2024
Reply from Superdry - Canterbury
Hi James,
Thank you for your feedback.
At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase.
Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
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