Order process was very good and staff at the Canterbury shop were very polite and helpful. I could not fault the staff at all. The only negative point is the sizing of the item. I bought a 2XL puffer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our local superdry store in Canterbury, an assistant was very helpful when shopping for my 16yr old son, fetching the correct sizes for us and ordering some trousers. She also suggested other styles t... See more
The woman in store was amazing 🤩. Unfortunately your online services seem much more interested in reminding me to review and selling me other items than actually getting in touch to tell me when my o... See more
Company replied
The assistant in your Canterbury branch was outstanding. She helped me select an Everest Bomber jacket and as the colour was not in the store she arranged home delivery. She was polite, friendly, he... See more
Company replied
Company details
About Superdry - Canterbury
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
24 Saint Margaret's Street, CT1 2TH, Canterbury, United Kingdom
- 01227 781336
4.9
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Superdry - Canterbury
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Reply from Superdry - Canterbury
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Excellent staff
Excellent staff, shame the quality of the products is going downhill.
Pay your staff more & make t shirts that are indesctructable again.
July 8, 2024
That’s how to sell coats
What can I say, the manager of the shop was so informative, personable and not pushy at all
June 20, 2024
Staff at Canterbury can never do enough…
Staff at Canterbury can never do enough to help you, they are so friendly and helpful
June 25, 2024
Reply from Superdry - Canterbury
Hi there,
Thank you for taking the time to give us your feedback. We're really pleased that everything has gone smoothly.
Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
service and friendliness
The service and friendliness, helpfulness of staff at Canterbury excellent
June 15, 2024
Reply from Superdry - Canterbury
Hi there,
Thank you for taking the time to give us your feedback, we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
The sales lady was very helpful she…
The sales lady was very helpful she answer all my queries and her colleagues he helped to assist my husband .
June 15, 2024
Reply from Superdry - Canterbury
Hi Mocasla,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so we love to hear from happy customers.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Very happy customer…
I was kept upto date of my order progress which was delivered within the stated time frame
June 5, 2024
The two staff members were so helpful…
The two staff members were so helpful and friendly when making an exchange. They also made us feel very welcome with our puppy .
May 30, 2024
It’s a bit tight in your shops for my…
It’s a bit tight in your shops for my son in his electric wheelchair.
May 22, 2024
Reply from Superdry - Canterbury
Hello,
We appreciate you taking the time to review your recent experience with us.
Hello,
We always do our best to give our customers a positive experience, and we have taken on board your valuable comments.
Thank you for visiting our store, we really appreciate it!
Superdry Team
Friendly staff
Had a very experience in this store, staff were very friendly and helpful.
May 12, 2024
Really friendly staff
Really friendly staff! It makes a big difference when you're not confronted by grumpy shop assistants.
May 11, 2024
Great customer service despite it being…
Great customer service despite it being just before close on a Sunday
May 8, 2024
Reply from Superdry - Canterbury
Hi Milena,
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Kind regards,
Superdry Customer Care
Great hoodie and a lovely colour
Great hoodie and a lovely colour, very cheerful staff on both floors.
May 1, 2024
I bought a t-shirt and a top for the…
I bought a t-shirt and a top for the grandchildren. They were thrilled, especially with the dragon motif for the boy and a glittering tiger top for the girl.
April 24, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.