Order process was very good and staff at the Canterbury shop were very polite and helpful. I could not fault the staff at all. The only negative point is the sizing of the item. I bought a 2XL puffer... See more
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Our local superdry store in Canterbury, an assistant was very helpful when shopping for my 16yr old son, fetching the correct sizes for us and ordering some trousers. She also suggested other styles t... See more
The woman in store was amazing 🤩. Unfortunately your online services seem much more interested in reminding me to review and selling me other items than actually getting in touch to tell me when my o... See more
Company replied
The assistant in your Canterbury branch was outstanding. She helped me select an Everest Bomber jacket and as the colour was not in the store she arranged home delivery. She was polite, friendly, he... See more
Company replied
Company details
About Superdry - Canterbury
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
24 Saint Margaret's Street, CT1 2TH, Canterbury, United Kingdom
- 01227 781336
4.9
Excellent
207 reviews
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The staff were very polite and helpful
December 9, 2023
Staff was amazing didn't have my size…
Staff was amazing didn't have my size coat so was ordered and delivered within days top marks superdry would highly recommended 👌
November 26, 2023
Great customer service
Great customer service in the Canterbury store. I was actually able to return an item I’d ordered online and didn’t have to package it up to send back.
November 20, 2023
Just love superdry clothing,good…
Just love superdry clothing,good quality.And always on my sons Christmas list.
December 2, 2023
Very polite and helpful staff…
Very polite and helpful staff (Charlotte in Canterbury). Love your stuff!!
November 21, 2023
Friendly and polite
Lovely group of young people working in the Canterbury shop. Polite, helpful and friendly. Definitely going back.
November 25, 2023
Fast sufficient and polite
Fast sufficient and polite. Only problem really is there could be a bit of leniency on your returns policy, other then that 10 out of 10 for the product.
November 22, 2023
Manger was very helpful made me feel…
Manger was very helpful made me feel like I was important, helped threw my purchase. Great place to shop all the Assistant are very happy to help and advise
November 18, 2023
Best customer service!
Sadly, the jumper wasn’t for me, but the assistants in the Superdry store in Canterbury were absolutely fabulous! If only all customer service was this good!
November 7, 2023
Delivered the next day to the store
Delivered the next day to the store. Easy to collect. Really friendly staff.
August 9, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service.
July 4, 2023
Reply from Superdry - Canterbury
Hello,
Thank you for sharing your feedback with us.
We endeavour to give our customers a really positive experience, so we're really pleased everything has gone well and you're happy with our service.
Thanks for shopping with us and for taking the time to give us your feedback.
Kind regards
Superdry Customer Services
Reply from Superdry - Canterbury
Hi, We appreciate you sharing your feedback with us. We endeavor to give our customers a really positive experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards, Superdry Care
Very friendly young man who was most…
Very friendly young man who was most helpful 👍
In the Canterbury store they never had the size that I wanted, the assistant explained that he Cou order it online and have it delivered direct to my home free of charge 😀 happy days.
June 18, 2023
Reply from Superdry - Canterbury
Hi Rob, Thank you for sharing your great feedback with us. We always aim to offer the best service to our customers every time, so we're really happy to read your comments and these have been shared with the store. Thanks again for the review and for shopping with us. We really appreciate it.
Brilliant fathers day present my…
Brilliant fathers day present my husband loves it ❤️❤️
June 10, 2023
Reply from Superdry - Canterbury
Hi Caroline,
We appreciate you taking the time to review your recent experience with us.
We always do our best to give our customers a positive experience, so we're really happy to read your comments 😊
Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Customer Service
Really good service in store and prompt…
Really good service in store and prompt online delivery too. Lovely items and quality.
May 30, 2023
Reply from Superdry - Canterbury
Hi Lisa,
Thank you for sharing your feedback with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
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