Superdry - Cheltenham Reviews 399

Went to the super dry shop in Cheltenham huge selection of summer clothes really friendly and helpful staff and great value for money

Always good visiting the Cheltenham store.

Lovely helpful team in the Cheltenham superdry excellent store and experience.

Good quality that fits well. Nice material

Very good selection of cool summer clothes. Nice tunes playing in the background. Staff were helpful and friendly

I'm originally from Chrltenham but live in Toronto since 2001. Every year I come back to Cheltenham to see family and friends. I always go to Superdry and buy clothing for myself and friends in Canada. The staff are very polite and helpful, especially with store delivery before I fly back to Toronto.

The staff are always so friendly and helpful. Excellent customer service.

Found a light grey/white roll neck jumper - perfect.

Bought a pair of jeans online in my usual size, ended up being too small.

Tried to return them online but was put off by the £3 returns fee, so I took them into store instead (Cheltenham). The return took about 15 minutes, the staff member barely spoke and seemed annoyed, and I wasn’t given a receipt. When I asked how the refund would work (I’d paid by gift card), she told me to check the online terms. Not very reassuring.

Days later I got an email saying the refund would be processed within five days. Ten days passed and nothing, so I had to chase customer service. After a few emails, they finally reissued the gift card.

I then ordered a different pair of trousers which were a looser fit and also a size up but they still didn’t fit. Tried similar sizes in two other brands and they fit perfectly, so clearly there’s an issue with sizing.

Now I’m stuck with £70 on a gift card, another returns fee to pay, and I’ll be buying trousers elsewhere. Really disappointing experience.

Never received my order but they took my payment

They taken the payment and my order is not with me after 11 days. Cannot contact them by phone and they are not answering my emails

Love the shop, friendly staff and the vintage section is superb, and amazingly good value.

I purchased two coats and a hoody. Was very impressed with the quality of the products. The staff were very good and helpful. Unfortunately, one of the coats had a broken popper fastening. Returned it the following day, again very good service. There wasn't another coat to replace it in store, but was given a credit note and told to phone in a couple of days when they would have received a delivery.

I bought a £100 afghan coat with faulty stitching. I returned the coat the day after I receive it in the post. This was 10 days ago and I still haven’t received my refund. This has totally put me off purchasing another coat in the future.

Fantastic staff. They dont pounce on you as soon as you walk into the shop. They actually let you look around without being hassled, but if you do need them they are extremely friendly and nothing was too much trouble even if it was 10 minutes before closing.

A broad stylish range to suit several age groups and high quality made clothes which are worth paying a bit extra for. Really easy returns for exchange and or refund. Very competent and helpful staff.

Great putrchase for a winter warm jacket, great detail and fashion.

I placed an order totalling £135.94 on the 2nd Jan. Superdry.com took my money and still have my money and I do not have my goods! I contacted Superdry on 8th Jan asking for my goods or a refund by the 13th Jan which is tomorrow. I have heard nothing. An impacting factor is the poor and unprofessional delivery partner Superdry are working with, EVRI who emailed stating they had my goods and was shipping and the same day on the 3/1/26 stated there was a delay . This partnership are in breach of contract and still have my money!