Garment quality is excellent, lovely soft jersey fabric. The fit is spot on. I'm so pleased with it I bought several more in different colours. I saw a previous review that said the garment shrank aft... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great selection of long winter coats for my grandaughter last wednesday, she was spoilt for choice! She wanted a Superdry coat as we bought her brother, our teenage grandson, one together with lots... See more
A broad stylish range to suit several age groups and high quality made clothes which are worth paying a bit extra for. Really easy returns for exchange and or refund. Very competent and helpful staff.... See more
I came across Superdry online whilst searching for a particular garment for my brother's gift. I placed the order the next day, hoping I will receive it. I received a response confirming my order,... See more
Company details
About Superdry - Cheltenham
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
1-7 Clarence St, GL50 3JL, Cheltenham, United Kingdom
- 01242 250044
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy
Quick and easy. Shop is quite congested with stock so does feel busier than it is..
delivery to store too slow
My order was expected to be delivered to store on Tuesday. I went on Saturday to collect but it hadn’t arrived. Too late for my holiday. Very disappointing especially as it was the Cheltenham store - the home of superdry!
Great service
My item arrived on time I ordered 2itrms 1item was missing I phoned Superdry told person what happened they said they would resend item and it arrived today very good customer service
Really helpful gentleman
Really helpful gentleman, Mr Rush in the superdry shop in Cheltenham and ordered the item for me to come to my home. Lovely t shirt, good quality and swift delivery.
Thanks
really friendly and helpfull staff and…
really friendly and helpfull staff and very welcomeing when u step in to store
I didn't get 10% discount with the code…
I didn't get 10% discount with the code I received by email
Awful
Awful. Terrible customer service. Multiple emails left unanswered. Chat bot ineffective. A complete waste of time and money. Do not buy from them.
Really great item
Really great item, loved the design and material. Bonus it was on offer. Came well wrapped and good delivery time. Very pleased.
Very helpful friendly staff
Very helpful friendly staff. I ended up spending most than I originally planned and on something completely different. Happy with my purchases.
I was able to get our son the joggers…
I was able to get our son the joggers as he does not like elastic around his ankle and they are very hard to get
John and the staff looked after us very…
John and the staff looked after us very well and I cam out with an overcoat which I love!! Chas
delivery problem
i had a problem with my parcel as i put the wrong postcodeon address and because of that the item got rejected at royal mail and sent to missmatch warehouse and basically stuck indefinetly ! .. i tryed contacting the Royal Mail with no success so whent to my local sorting office where the postman basically said you will not get it and will more than likely be sent back to Superdry eventually .... so i contacted Superdry and managed to do an online chat to a lady called Rebecca and so glad i did as she was amazing and helped me sort problem , after i explained my situation she sorted everything and put me at ease with her help .. i cannot thank her enuff she was polite proffesional explained everything and just a joy to speak to .. put my faith back in people .. cheers Rebecca your a ⭐️
Great item fab price in the sale
That you have knitwear styles that are…
That you have knitwear styles that are well styled
Good experience
Great clothes, good quality and always fit right. Staff at the Cheltenham store are always friendly and helpful.
Brilliant customer service in store and…
Brilliant customer service in store and online
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







