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Superdry - Cheltenham Reviews 

409
TrustScore 4.5 out of 5

4.4

1-7 Clarence St, GL50 3JL Cheltenham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Garment quality is excellent, lovely soft jersey fabric. The fit is spot on. I'm so pleased with it I bought several more in different colours. I saw a previous review that said the garment shrank aft... See more

Rated 5 out of 5 stars

Great selection of long winter coats for my grandaughter last wednesday, she was spoilt for choice! She wanted a Superdry coat as we bought her brother, our teenage grandson, one together with lots... See more

Rated 5 out of 5 stars

A broad stylish range to suit several age groups and high quality made clothes which are worth paying a bit extra for. Really easy returns for exchange and or refund. Very competent and helpful staff.... See more

Rated 5 out of 5 stars

I came across Superdry online whilst searching for a particular garment for my brother's gift. I placed the order the next day, hoping I will receive it. I received a response confirming my order,... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Cheltenham

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 1-7 Clarence St, GL50 3JL, Cheltenham, United Kingdom

  • 01242 250044

4.4

Excellent

TrustScore 4.5 out of 5

409 reviews

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4.4

All reviews

(409)

14,023 reviews in the last 12 months

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Rated 1 out of 5 stars

delivery to store too slow

My order was expected to be delivered to store on Tuesday. I went on Saturday to collect but it hadn’t arrived. Too late for my holiday. Very disappointing especially as it was the Cheltenham store - the home of superdry!

March 28, 2024
Rated 5 out of 5 stars

Great service

My item arrived on time I ordered 2itrms 1item was missing I phoned Superdry told person what happened they said they would resend item and it arrived today very good customer service

March 3, 2024
Rated 5 out of 5 stars

Really helpful gentleman

Really helpful gentleman, Mr Rush in the superdry shop in Cheltenham and ordered the item for me to come to my home. Lovely t shirt, good quality and swift delivery.
Thanks

February 22, 2024
Rated 1 out of 5 stars

Awful

Awful. Terrible customer service. Multiple emails left unanswered. Chat bot ineffective. A complete waste of time and money. Do not buy from them.

February 20, 2024
Rated 5 out of 5 stars

Really great item

Really great item, loved the design and material. Bonus it was on offer. Came well wrapped and good delivery time. Very pleased.

February 8, 2024
Rated 5 out of 5 stars

delivery problem

i had a problem with my parcel as i put the wrong postcodeon address and because of that the item got rejected at royal mail and sent to missmatch warehouse and basically stuck indefinetly ! .. i tryed contacting the Royal Mail with no success so whent to my local sorting office where the postman basically said you will not get it and will more than likely be sent back to Superdry eventually .... so i contacted Superdry and managed to do an online chat to a lady called Rebecca and so glad i did as she was amazing and helped me sort problem , after i explained my situation she sorted everything and put me at ease with her help .. i cannot thank her enuff she was polite proffesional explained everything and just a joy to speak to .. put my faith back in people .. cheers Rebecca your a ⭐️

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

Great clothes, good quality and always fit right. Staff at the Cheltenham store are always friendly and helpful.

January 30, 2024

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