Very friendly and welcoming staff, greeted as soon as I walked in. The young lady asked if she could assist me with anything. I informed her I was there to collect an order which she kindly went to co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a coat on 01 December but still haven’t received it even though the tracking says it’s been delivered to the Superdry store where I’m supposed to collect it. No coat but Superdry still have... See more
This was a very unexpected purchase and I'm VERY happy with it! I am now too hot at times but the lady at the till did warn me that she has the same coat and it doesn't require to wear layers of clot... See more
Ordered this item for a second time after changing my mind and then changing it again! Great quality winter jumper at an affordable price! High quality apparel. Went in store to collect this online... See more
Company details
About Superdry - Croydon
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 153-155 Whitgift Centre, CR0 1UT, Croydon, United Kingdom
- 02086 804461
4.5
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There was no one on the till and I had…
There was no one on the till and I had to walk around shop looking for someone to serve me.
December 22, 2023
Friendly staff
December 19, 2023
I took it back within 2 hours as there…
I took it back within 2 hours as there was a button missing. I got a refund but wasn’t refunded the correct amount. They charged me for the bag that I returned!!!
December 12, 2023
Staff was very rude
Staff was very rude, Rather helping and promoting business trying to blame customer. I haven't seen smile and welcome at all. It happens when I approached for a exchange.
December 11, 2023
New Warm Coat
Took a while to get the coat I wanted, but staff were really helpful. Love my new winter coat, very well made :-)
December 1, 2023
The shop assistant was very helpful and…
The shop assistant was very helpful and the store was clean and tidy.
December 9, 2023
The till lady was so kind to me and…
The till lady was so kind to me and helped me a lot to find a good jacket for winter .
December 7, 2023
Great purchase
Bought this for my 18 year old daughter who wanted warm but on trend. She loves it and it looks great on her. True to fit sizing, and a quality finish. We received welcoming and helpful customer service in store.
November 28, 2023
Good quality
The shop is really clean, the staff is nice and polite, there's great variety of clothes! Probably I would buy again there!
November 29, 2023
Great friendly service
November 29, 2023
Nice garments reasonably priced.
December 4, 2023
The number 1 store
During my visit I felt the staff gave me a good feeling, once I’d made my choice the lady who came to the check out counter done so just so I wouldn’t have to wait.
She was kind, courteous and made certain I was happy with my purchase.
December 1, 2023
It was excellent
November 19, 2023
Easy online order and collection.
November 22, 2023
Thank you Superdry
Wrong colour originally ordered but corrected overnight & then received a Black Friday discount & delivered to store following day so very happy with purchase.
November 16, 2023
Simple and easy
November 15, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.