Bought a shirt before Xmas in central Edinburgh which was too small.Returns policy says have to go back to store but store now closed! Tried online and went round in circles - wouldn't accept order nu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were so helpful and considerate. I am 75 and they were youngsters who could not do enough to make sure that I got what I wanted and what was right for me. It’s not often that young staff hav... See more
High quality clothing, atmosphere is perfect and it feels like I’m somewhere tropical. I like the changing rooms too! The only thing I would say that needs a bit improvement is the energy of the staf... See more
The company does exactly what it says. I have shopped in store and online for years and welcome this company to continue to serving the customer the products it sells. Online shopping keeps you update... See more
Company details
About Superdry - Edinburgh
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
14/22, Princes Mall, EH1 1BQ, Edinburgh, United Kingdom
- 01315 583328
4.2
Great
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There are great deals when clothes are…
There are great deals when clothes are on sales..I used to buy them when I was Living in Italy though..Happy that I could find a store here and the clothes are in general really really good!..I do really like the design of the brand and the material..so soft! The colours are so bright...just stunning!!
August 18, 2024
Great clothes and great selections
August 14, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Exchange
Bought wrong size and lost email receipt. No problem exchanged my teeshirts for the correct size.
Staff were great and couldn’t have been any more helpful
August 1, 2024
Reply from Superdry - Edinburgh
Hello.
We really appreciate you sharing your great feedback with us about your experience in our Edinburgh store.
We always aim to offer the best service to our customers every time, so we're really pleased they were able to help you.
Thank you for shopping with us, we really appreciate it!
Superdry Team
I always love going into Superdry…
I always love going into Superdry because the shop has a really nice aesthetic. The staff weren’t overly helpful but I got a cute top in the sale
July 25, 2024
Reply from Superdry - Edinburgh
Thank you for taking the time to give us your feedback. We endeavour to give our customers a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Reply from Superdry - Edinburgh
Hello,
Thank you for taking the time to give us your feedback about your experience at our Edinburgh store.
We always do our best to give our customers a positive experience, so we love to hear from happy customers.
Thanks so much for shopping with us, we really appreciate it.
If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Perfectly fitting hoodie
Perfectly fitting hoodie, soft material which makes it very comfortable
July 9, 2024
Staff
Staff was super kind and I finally have found those trousers on sale what I always wanted to buy.
July 6, 2024
Good selection of styles and sizes in…
Good selection of styles and sizes in stock. Helpful staff.
July 7, 2024
Amazing Clothes!
Simply the variety of choosing different types of clothes and designs from. And not just that the graphics used on clothes, the style of cuts the materials used and everything is just amazing. All under one roof.. the stuff is really helpful too .. Love Superdry!!
July 4, 2024
Helpful staff
June 23, 2024
Had to exchange for a different size…
Had to exchange for a different size returns portal was great. Super helpful and quick in-store (edinburgh). Great product il excited to wear more.
June 19, 2024
Reply from Superdry - Edinburgh
Hi Freya,
We appreciate you taking the time to review your recent experience with us. It's really good to hear that everything's gone well.
Kind regards,
Superdry Care
Reply from Superdry - Edinburgh
Hi Donna,
At Superdry, we want our customers to have a really positive experience so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Reply from Superdry - Edinburgh
Hi Riff,
We appreciate you taking the time to review your recent experience with us. It's really good to hear that everything's gone well.
Kind regards,
Superdry Care
Service was Fire 🔥🔥
June 19, 2024
Reply from Superdry - Edinburgh
Hi Iona,
We appreciate you taking the time to review your recent experience with us. It's really good to hear that everything's gone well.
Kind regards,
Superdry Care
First of all the staff was very helpful…
First of all the staff was very helpful and friendly. And second the clothes are so comfortable and very high quality x
May 28, 2024
Clothes laid out nicely
Clothes laid out nicely, lots of choices of colours and lots of colourful clothes, for all ages!
May 14, 2024
Reply from Superdry - Edinburgh
Hello,
Thank you for taking the time to give us your valuable feedback about our Edinburgh store and our product range.
We endeavor to give our customers a really positive experience, so we love to hear from happy customers.
If you loved your new purchase, don't forget to leave a product review as well, we'd really appreciate it!
Thank you for shopping with us!
Superdry Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.