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Superdry - Edinburgh Reviews 262

TrustScore 4 out of 5

4.2

14/22, Princes Mall, EH1 1BQ Edinburgh, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Bought a shirt before Xmas in central Edinburgh which was too small.Returns policy says have to go back to store but store now closed! Tried online and went round in circles - wouldn't accept order nu... See more

Rated 5 out of 5 stars

The staff were so helpful and considerate. I am 75 and they were youngsters who could not do enough to make sure that I got what I wanted and what was right for me. It’s not often that young staff hav... See more

Rated 5 out of 5 stars

High quality clothing, atmosphere is perfect and it feels like I’m somewhere tropical. I like the changing rooms too! The only thing I would say that needs a bit improvement is the energy of the staf... See more

Rated 5 out of 5 stars

The company does exactly what it says. I have shopped in store and online for years and welcome this company to continue to serving the customer the products it sells. Online shopping keeps you update... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Edinburgh

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 14/22, Princes Mall, EH1 1BQ, Edinburgh, United Kingdom

  • 01315 583328

4.2

Great

TrustScore 4 out of 5

262 reviews

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Rated 5 out of 5 stars

Easy to order and very fast delivery

Easy to order and very fast delivery. I collected on the shop and the staff members were very friendly. I came back to buy another pair of flip flops. 5 stars for the staff members!

April 24, 2024
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Reply from Superdry - Edinburgh

Hi, we appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a really great experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback. Kind Regards, Superdry Customer Care

Rated 5 out of 5 stars

Great experience

Managed to buy a bomber jacket with hoodie attached for half price
Happy with the price and the jacket fits well .
Staff at Edinburgh store were helpful

April 19, 2024
Rated 5 out of 5 stars

Staff were really lovely

Staff were really lovely, just genuinely nice people, they weren’t fake nice, they just genuinely wanted to help and make you have a good day, absolutely amazing, and fully told me about returns when I asked for the receipt which was awesome because that was my next question!

April 2, 2024
Rated 1 out of 5 stars

Two times I sent items back I was not…

Two times I sent items back I was not sent the confirmation. At least two weeks after I sent it back still not recieved the money back . Interestingly when I sent things back I was refused a receipt when returning item back . I will now try to contact Superdrug tonight I’m looking for proof before going to trading standards luckily I took a photo of the conputer confirming I returned things .

February 11, 2024
Rated 5 out of 5 stars

Helpful

Helpful staff.
This was in St James Quarter
I needed to return and was looking for a size of other items which were not in stock online. She gave great advice and was extremely helpful. Can't remember her name it was early in the morning, last week, think it was a short name

January 25, 2024
Rated 3 out of 5 stars

i have been in the store recently a few…

i have been in the store recently a few times and never find any staff on the floor, none on any occasion whatever. recently i collected a pair of trainers and there were 3 staff members at the till all serving just one customer laughing! they couldn't at first find the goods having told me on the phone they weren't there when they were! last visit was better albeit still no one about - a haven for shoplifters as its quite dark. i generally like teir stuff though, usually find something.

January 18, 2024
Rated 1 out of 5 stars

Order not delivered

Ordered gloves online on the 16th Jan to be picked up In store in Edinburgh but not received any update on when to collect?

Also your store located for Edinburgh is out of date.

January 16, 2024

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