Banner for Superdry - Edinburgh

Superdry - EdinburghReviews 

262
TrustScore 4 out of 5

4.2

14/22, Princes Mall, EH1 1BQ Edinburgh, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Bought a shirt before Xmas in central Edinburgh which was too small.Returns policy says have to go back to store but store now closed! Tried online and went round in circles - wouldn't accept order nu... See more

Rated 5 out of 5 stars

The staff were so helpful and considerate. I am 75 and they were youngsters who could not do enough to make sure that I got what I wanted and what was right for me. It’s not often that young staff hav... See more

Rated 5 out of 5 stars

High quality clothing, atmosphere is perfect and it feels like I’m somewhere tropical. I like the changing rooms too! The only thing I would say that needs a bit improvement is the energy of the staf... See more

Rated 5 out of 5 stars

The company does exactly what it says. I have shopped in store and online for years and welcome this company to continue to serving the customer the products it sells. Online shopping keeps you update... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Edinburgh

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 14/22, Princes Mall, EH1 1BQ, Edinburgh, United Kingdom

  • 01315 583328

4.2

Great

TrustScore 4 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(262)

13,550 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Longish wait

Only one person serving who had to deal with a fussy couple on a refund so I had to wait longer than I should have if another person was serving. Quite a few staff "milling around" tho'! Can't even review properly as St James's Quarter Edinburgh isn't even listed!

January 21, 2024
Rated 5 out of 5 stars

Staff were super helpful finding me…

Staff were super helpful finding me sizes and colours and waiting patiently whilst I made my mind up ! Love love love my new coat . Does run small so I had to size 2 up but who cares ! It fits and I love it !

January 8, 2024
Rated 5 out of 5 stars

The service by purchasing is 5* online…

The service by purchasing is 5* online but not instore .I chose a jacket and when I took it to the till 4 members of staff were there, 1 with back to me putting items on coat hangers which is fine but other 3 chatted to each other as I stood there for some time and never acknowledged me yet , I walked out and when home ordered a similar jacket which online was half price compared with one instore .

January 7, 2024
Rated 4 out of 5 stars

My son is 16 and hates shopping…

My son is 16 and has never been comfortable shopping for his own clothes, however he seems to like Superdry specifically (both the clothes and the shop environment) and it’s great to see him finally start to actually enjoy having something nice to wear!

January 2, 2024
Rated 5 out of 5 stars

Brilliant the staff fantastic asked if…

Brilliant the staff fantastic asked if my jacket would look good with certain clothes all I can say I’m out on New Year’s Day mid 50s il getting the thumbs up fi folk in there 20s about the jacket and clothes

January 1, 2024
Rated 5 out of 5 stars

…Success at last

Spent ages looking for a particular jumper and finally found it on Superdry and at a very good price. It was delivered in super quick time and in environally friendly paper wrap.
I will certainly make this one of my go to sites in future.

December 18, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look