Bought a shirt before Xmas in central Edinburgh which was too small.Returns policy says have to go back to store but store now closed! Tried online and went round in circles - wouldn't accept order nu... See more

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The staff were so helpful and considerate. I am 75 and they were youngsters who could not do enough to make sure that I got what I wanted and what was right for me. It’s not often that young staff hav... See more
High quality clothing, atmosphere is perfect and it feels like I’m somewhere tropical. I like the changing rooms too! The only thing I would say that needs a bit improvement is the energy of the staf... See more
The company does exactly what it says. I have shopped in store and online for years and welcome this company to continue to serving the customer the products it sells. Online shopping keeps you update... See more
Company details
About Superdry - Edinburgh
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
14/22, Princes Mall, EH1 1BQ, Edinburgh, United Kingdom
- 01315 583328
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Longish wait
Only one person serving who had to deal with a fussy couple on a refund so I had to wait longer than I should have if another person was serving. Quite a few staff "milling around" tho'! Can't even review properly as St James's Quarter Edinburgh isn't even listed!
Superdry Parka…
The zipper on my 'Superdry' parka has actually broken,and I only got it a month ago!
My husband walks slowly with a stick
My husband walks slowly with a stick, no bumped him or pushed passed him. Staff were really polite, & friendly. Lovely relaxed atmosphere in the whole shop.
Staff were super helpful finding me…
Staff were super helpful finding me sizes and colours and waiting patiently whilst I made my mind up ! Love love love my new coat . Does run small so I had to size 2 up but who cares ! It fits and I love it !
Goods received were as expected (very…
Goods received were as expected (very good) and great value
The service by purchasing is 5* online…
The service by purchasing is 5* online but not instore .I chose a jacket and when I took it to the till 4 members of staff were there, 1 with back to me putting items on coat hangers which is fine but other 3 chatted to each other as I stood there for some time and never acknowledged me yet , I walked out and when home ordered a similar jacket which online was half price compared with one instore .
The choices are great and the clothes…
The choices are great and the clothes are well priced!
Excellent helpful staff in finding what…
Excellent helpful staff in finding what I was looking for.
Excellent service as usual
Loved the high quality of the hoodie…
Loved the high quality of the hoodie and very comfortable
My son is 16 and hates shopping…
My son is 16 and has never been comfortable shopping for his own clothes, however he seems to like Superdry specifically (both the clothes and the shop environment) and it’s great to see him finally start to actually enjoy having something nice to wear!
Goog quality
Brilliant the staff fantastic asked if…
Brilliant the staff fantastic asked if my jacket would look good with certain clothes all I can say I’m out on New Year’s Day mid 50s il getting the thumbs up fi folk in there 20s about the jacket and clothes
…Success at last
Spent ages looking for a particular jumper and finally found it on Superdry and at a very good price. It was delivered in super quick time and in environally friendly paper wrap.
I will certainly make this one of my go to sites in future.
Great winter collection
Great products and loved the Boxing Day discounts on the winter jackets. Staff were quite patient in supporting the huge rush. Keep it up Team Superdry.
Best store for quality products
Great staff
Great products
Excellent price and a amazing value for money
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