Bought a shirt before Xmas in central Edinburgh which was too small.Returns policy says have to go back to store but store now closed! Tried online and went round in circles - wouldn't accept order nu... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were so helpful and considerate. I am 75 and they were youngsters who could not do enough to make sure that I got what I wanted and what was right for me. It’s not often that young staff hav... See more
High quality clothing, atmosphere is perfect and it feels like I’m somewhere tropical. I like the changing rooms too! The only thing I would say that needs a bit improvement is the energy of the staf... See more
The company does exactly what it says. I have shopped in store and online for years and welcome this company to continue to serving the customer the products it sells. Online shopping keeps you update... See more
Company details
About Superdry - Edinburgh
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
14/22, Princes Mall, EH1 1BQ, Edinburgh, United Kingdom
- 01315 583328
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely jacket
Lovely jacket, guy was nice though we nearly got kicked out as it was closing time
Staff were very helpful in the store I…
Staff were very helpful in the store I collected my order from.
My item was out of stock in the branch. The assistant ordered it online for me. She was very helpful.
My item was out of stock in
Poor service
Coat had a rip so wanted an exchange. Didn’t have cost in size (10) but asked if 8 or 12would do?????. Took a different style and got home only to discover they had given me a man’s coat!!!. Such a drag as I live out of town and will have to get train in with a 20 month old!
Well laid out shop
Well laid out shop, the staff were very helpful and friendly. Great discounts too.
Goated
Awesome shop, much better than the ones back home in AUS, friendly staff, heaps of options.
I love the quality of the product and…
I love the quality of the product and their customer service was excellent.
Excellent customer service and…
Excellent customer service and excellent product knowledge.
Many thanks.
Bought item in store only to find same…
Bought item in store only to find same item 20% off on company website
Love the coat
Love the coat, it’s really warm and a surprise 20% discount. Shop staff were super helpful
The company does exactly what it says
The company does exactly what it says. I have shopped in store and online for years and welcome this company to continue to serving the customer the products it sells. Online shopping keeps you updated at all times and has never let me down. In store all members of staff are polite and extremely knowledgeable about their products. Thank you and wishing you continue success in the future.
Super helpful and polite assistant
Super helpful and polite assistant, quick service.
Great store with lots of choice
Great choice of items to choose from. Friendly staff.
Very tidy stores and very helpful staff
Great staff, very helpful.
The lady behind the till was really helpful, appreciated the assistance and information.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







