The staff were so helpful and considerate. I am 75 and they were youngsters who could not do enough to make sure that I got what I wanted and what was right for me. It’s not often that young staff hav... See more
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The company does exactly what it says. I have shopped in store and online for years and welcome this company to continue to serving the customer the products it sells. Online shopping keeps you update... See more
i have been in the store recently a few times and never find any staff on the floor, none on any occasion whatever. recently i collected a pair of trainers and there were 3 staff members at the till... See more
High quality clothing, atmosphere is perfect and it feels like I’m somewhere tropical. I like the changing rooms too! The only thing I would say that needs a bit improvement is the energy of the staf... See more
Company details
About Superdry - Edinburgh
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
14/22, Princes Mall, EH1 1BQ, Edinburgh, United Kingdom
- 01315 583328
4.3
Excellent
263 reviews
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Great staff, very helpful.
The lady behind the till was really helpful, appreciated the assistance and information.
November 29, 2023
The assistant was very helpful he found…
The assistant was very helpful he found my correct size & helped me decide which coat to buy. It was like having a personal shopper. Fabulous shopping experience
November 25, 2023
Friendly and very helpful staff
Friendly and very helpful staff. Please do not ever replace this for machines.
November 21, 2023
Helpful staff
The assistant in Edinburgh store was very helpful as I could not find what I was looking for.
November 24, 2023
A good retail experience.
Fantastic range of goods ,well displayed and very friendly and helpful staff
November 21, 2023
Just bought a long puffer jacket from…
Just bought a long puffer jacket from Superdry to keep me warm in winter. Amazing stuff! Very light and warm. Not the cheapest but I think it’s worth the price. Just got 2 sizes bigger so can wear a jumper underneath and still have some space. The shop is a bit overcrowded with stuff but the staff friendly and helpful.
November 20, 2023
Really easy to return a jacket!!!
November 5, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I like the perfect quality
I like the perfect quality, the item is so comfortable as well.
October 23, 2023
Reply from Superdry - Edinburgh
Hi, Thank you for sharing your feedback with us. We endeavor to give our customers a really positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Kind regards, Superdry Care
Amazing customer service
Had two different employees help me with an order I needed to return and repurchase online and they were so attentive as if I was the only person in the room!
October 8, 2023
Product quality very good
Product quality very good. Staff were very helpful and professional.
October 6, 2023
Great quality and great value !
September 29, 2023
Love my corduroy trousers
Love my corduroy trousers. Very comfy. Delivery was great
September 25, 2023
Jacob Henley Jumper…
I ordered a jumper in the Edinburgh branch, on delivery I found my size choice was too small. I returned it to the shop, the staff were excellent there was no fuss on the return and they were able to reorder a more suitable size, thoroughly professional and delivery of the replacement jumper was prompt, great service all round.
September 27, 2023
Love superdry wallet
Love superdry wallet. I bought it for my step son and he loves it
December 13, 2022
Unprompted review
Quick service to pick up my online order
September 10, 2023
Excellent service both on in store…
Excellent service both on in store purchases and a home delivery.
Quick with good updates on the deliveries.
September 11, 2023
Reply from Superdry - Edinburgh
Hi Margaret,
Thank you for sharing your feedback with us. We always aim to offer the best service to our customers every time, so its really good to hear that everything’s gone well. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Quality down
Really good quality jacket ideal for chilly spring/autumn conditions. The look and feel is great - has a lovely Patagonia/TNF look with a classy matt sheen.
Great staff and store manager at the St. James Court Shopping Centre outlet.
September 2, 2023
Bought a jacket and it was on sale
Bought a jacket and it was on sale. Been looking for a long one and exactly what i wanted
August 3, 2023
Reply from Superdry - Edinburgh
Hi, Thank you for taking the time to give us your feedback. At Superdry, we want our customers to have a really positive experience, so we're really happy to read your comments. Thanks so much for your review and comments.
Kind regards, Superdry Care
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