I bought a jacket online, it was delivered very quickly. Unfortunately, it turned out to be too big. I took the opportunity to return the jacket to a Superdry store in my city. My jacket was accepted... See more

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Parcel did not arrive and abortive visits to the shop were useless, I had to buy the shirt in the shop to avoid disappointment but no refund until I have proof that the package did not arrive at the... See more
I specifically wanted a black puffer coat. Looked on line and saw that Superdry had several possibilities, reasonably priced. Tried one in store. Liked it. Fitted perfectly- size 8 - so bought it. Ver... See more
As a disabled woman using a mobility scooter I was unable to access the first floor women’s dept. There was a lift but the scooter could not turn to get out. The shop assistant asked if I knew what... See more
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Company details
About Superdry - Exeter
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8-9 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 214005
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Great experience in Exeter UK Store …
Was visiting Exeter and went into super dry
Shop was inviting and had a wide range of goods
Friendly helpful staff
Must have jacket
Purchased this jacket for my husband & he loves it! Good quality & great style. Received a polite & helpful welcome at the till & I'm very happy with my purchase.
The clothes I buy I love loads
Really friendly, helpful staff
Clothes wash really well and get better with time
Not many female items my style though and can be expensive. Think the men's range is better.
Shops are a bit dark inside
The lady who served me was friendly
The lady who served me was friendly, kind and chatty. Nice products, good store location.
Friendly & accommodating staff
Friendly & accommodating staff
Exchanged a shirt bought for Christmas. Wife gave me wrong receipt but shop still honoured purchase . Very grateful as saved an argument and possible divorce !!!
Staff always friendly to help and I…
Staff always friendly to help and I love the quality
Tried to pay with accepted gift card…
Tried to pay with accepted gift card but it wouldn’t work. Had to pay by card as the cashier couldn’t get it to work even though they are accepted. Frustrated.
The worker at the checkout was so…
The worker at the checkout was so extremely lovely to me. Unfortunately I didn’t catch her name
Guaranteed to find what I like.
I mostly only shop at super dry as I know I will get what I want and like, staff are always so helpful and friendly ☺️ and the take blue light so win win 🏆
Hello guys I am so happy with super dry…
Hello guys I am so happy with super dry staff .i have an exchange for my jacket and they did it for me without any prblem or excuse .I am so happy with lady staff sorry I don’t know her name but she have curely hair and very beautiful smile .she save my time for waiting for refund and all of that I am so happy.the location was city Centre in Exeter front of apple store sorry I don’t remember the exact postcode
Friendly and helpful staff
The security tags were left on all…
The security tags were left on all three pairs of boxers in the box
Returned item to store- have not…
Returned item to store- have not received refund after more than a week and no reply from customer services
I purchased 3 lovely hoodies for my…
I purchased 3 lovely hoodies for my daughters but got 2 the wrong size I took them back and was so happy you had the sizes I needed it made my day as I don’t live near Exeter I went home so happy thank you so much. The lady serving was so helpful thank you to her
A pleasure to shop in
Lovely tidy store, easy to look around, not too noisy or stressful. Always so nice to have the Blue light discount also. Great helpful staff, lovely roomy changing rooms!
Fantastic service in the Exeter shop
Fantastic service in the Exeter shop. Lovely staff, very personable and helpful.
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