I bought a jacket online, it was delivered very quickly. Unfortunately, it turned out to be too big. I took the opportunity to return the jacket to a Superdry store in my city. My jacket was accepted... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Parcel did not arrive and abortive visits to the shop were useless, I had to buy the shirt in the shop to avoid disappointment but no refund until I have proof that the package did not arrive at the... See more
I specifically wanted a black puffer coat. Looked on line and saw that Superdry had several possibilities, reasonably priced. Tried one in store. Liked it. Fitted perfectly- size 8 - so bought it. Ver... See more
As a disabled woman using a mobility scooter I was unable to access the first floor women’s dept. There was a lift but the scooter could not turn to get out. The shop assistant asked if I knew what... See more
Company replied
Company details
About Superdry - Exeter
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8-9 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 214005
4.6
Excellent
265 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service in the Exeter shop
Fantastic service in the Exeter shop. Lovely staff, very personable and helpful.
December 5, 2025
Polite and friendly.
November 26, 2025
Great customer service in Exeter
Great customer service in Exeter. I don’t remember his name but he was on crutches which narrows it down. He couldn’t have been more helpful. Good range of products and my husband loved my purchase. We will definitely return.
November 10, 2025
Item arrived quickly and exactly as…
Item arrived quickly and exactly as described. Very good quality
October 31, 2025
I love the Superdry brand & have found…
I love the Superdry brand & have found the staff in thr Exeter branch very helpful plus a credit to the company. Thanks again I will look forward to my next visit.
October 24, 2025
Another Quality Item!
Beautifully made cardigan! Looks great and is so soft and cozy to wear.
October 23, 2025
Friendly helpful staff and product…
Friendly helpful staff and product great quality.
October 24, 2025
Friendly knowledgeable folks
October 10, 2025
Helpful staff in the Exeter store &…
Helpful staff in the Exeter store & really pleased with the jacket, thanks 🤘
October 4, 2025
Great selection of clothes and very…
Great selection of clothes and very reasonably priced given the quality
September 28, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always polite and cheerful in this…
Always polite and cheerful in this shop. It's a joy to shop in there
September 10, 2025
Reply from Superdry - Exeter
We're happy to hear that you find our team members polite and cheerful! It means a lot to us that you enjoy shopping with us. Thanks for your positive feedback.
Superdry
Shopping made pleasurable.
I always enjoy a visit to Superdry in Exeter and never leave without a purchase. Always say I don't need anything, but so many nice good quality clothes to choose from.
The staff are always helpful and friendly. It is so refreshing to be able to shop on the High Street and be able to try clothes on. Particularly when you are tall.
September 7, 2025
Reply from Superdry - Exeter
We're glad you enjoy visiting our Exeter store and appreciate the quality and variety of our clothing. It's great to hear our team is helpful and friendly, and that you value being able to try clothes on. Thank you for your positive feedback!
Superdry
As a disabled woman…
As a disabled woman using a mobility scooter I was unable to access the first floor women’s dept. There was a lift but the scooter could not turn to get out.
The shop assistant asked if I knew what I was looking for and he offered to order it for me and have it delivered to my home address with no charge.
His assistance made a great impression on me due to his patience and kindness.
August 22, 2025
Reply from Superdry - Exeter
We appreciate you sharing your experience. We regret the accessibility issue you encountered with the lift and the inconvenience it caused. We have reported this internally for this to be investigated by the appropriate team. We're happy to hear that our team member was helpful and accommodating by offering home delivery. Thank you for acknowledging their kindness and patience.
Superdry
Very helpful and friendly staff.
August 11, 2025
Assistant was very friendly and helpful…
Assistant was very friendly and helpful wirh my purchase.
August 3, 2025
Staff were very friendly and helpful…
Staff were very friendly and helpful both times I went in!
July 28, 2025
Lady staff there was really helpful and…
Lady staff there was really helpful and understanding made my Order very easy to do my first time ordering in the store I would definitely be ordering in the store or online. I love superdry stuff amazing
July 27, 2025
Very friendly and helpful staff in the…
Very friendly and helpful staff in the Exeter store who were very patient
July 15, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.