I bought a jacket online, it was delivered very quickly. Unfortunately, it turned out to be too big. I took the opportunity to return the jacket to a Superdry store in my city. My jacket was accepted... See more
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See what reviewers are saying
Parcel did not arrive and abortive visits to the shop were useless, I had to buy the shirt in the shop to avoid disappointment but no refund until I have proof that the package did not arrive at the... See more
I specifically wanted a black puffer coat. Looked on line and saw that Superdry had several possibilities, reasonably priced. Tried one in store. Liked it. Fitted perfectly- size 8 - so bought it. Ver... See more
As a disabled woman using a mobility scooter I was unable to access the first floor women’s dept. There was a lift but the scooter could not turn to get out. The shop assistant asked if I knew what... See more
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Company details
About Superdry - Exeter
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8-9 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 214005
4.6
Excellent
265 reviews
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Top staff, top product
Excellent shop staff making it easy to find the right product for me.
June 22, 2025
Good customer service especially from cashier
Great atmospheres in store and fantastic service from cashier all round great shopping experience.
June 14, 2025
Staff left u to browse
Staff left u to browse, then very ready to help on request. I also returned an item & the young gentleman couldn't have been nicer.
May 31, 2025
Good range of clothing in store…
Good selection in store - love the range of sweatshirt colours available - different from the norm.
Good quality - good value.
Pleasant and attentive staff
May 16, 2025
Very friendly staff a great selection…
Very friendly staff a great selection of items great interior inside the shop was amazing 😍😍😍
May 4, 2025
Very helpful staff easy to purchase and…
Very helpful staff easy to purchase and very happy with coat
April 27, 2025
Online order required smaller size
Overall pleased with the process of online ordering. Had to return items as required smaller size. Returned items to store and asked if the smaller sizes could be ordered in store for delivery and was advised that this could not be done. I was required to order the smaller sizes online rather than sort there and then.
April 4, 2025
👍🏼 great service
January 21, 2025
Great instore customer service
Great instore customer service. Ordered a coat, delivered free of charge to our home address. Ease of payment etc. Didn't even need to go to a counter.
January 13, 2025
Very helpful staff in your Exeter Devon…
Very helpful staff in your Exeter Devon uk store
Thank you
December 14, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really excellent service
Really excellent service. Lovely staff in the Exeter superdry. Helpful and courteous.Product arrived in a timely fashion and very easy to change delivery address due to not being at home.
Overall a really good experience and I would definitely advise anyone to use superdry to ensure an excellent service and experience.
December 4, 2024
Reply from Superdry - Exeter
Hello,
Thank you for your kind review!
We are thrilled to hear about your positive experience with our Exeter store and online service. We strive to provide excellent customer service and are delighted that you found our staff helpful and courteous. We appreciate your feedback and are glad you found the delivery process easy and efficient. We hope to see you again soon!
We hope you have a lovely Christmas,
Superdry
Great item Great service
I ordered online and as soon as the item arrived I realised it would be too small for my husband. I took it back to the Exeter store and the assistant could not have been more helpful. He explained that their clothes do tend to be on the smaller side and he exchanged it for me.
November 30, 2024
Reply from Superdry - Exeter
Hello,
We appreciate you taking the time to share your experience.
We're glad to hear that our Exeter store assistant was able to help you with your exchange. We understand that sizing can be tricky, and we strive to provide our customers with excellent service.
Thank you for your feedback,
Superdry
Woman in Exeter store was amazing to…
Woman in Exeter store was amazing to help me pick a coat for my wife honestly great customer service
December 3, 2024
Easy to use online and lovely staff in…
Easy to use online and lovely staff in the shop
November 27, 2024
Positive experience !
I found the staff to be extremely friendly & helpful. Thank you Superdry for a beautiful shopping experience !! :-)
October 28, 2024
Reply from Superdry - Exeter
Hi,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Beautiful dress…
Beautiful dress which looks stunning on. It is shaped really well which pulls you in, in all the right areas.
So pleased with my purchase!
October 27, 2024
Reply from Superdry - Exeter
Hello,
Thank you for taking the time to leave a great review about your Exeter store shopping experience.
We endeavor to give our customers a really positive experience, so we really appreciate your great feedback.
If you loved your new purchase, don't forget to leave a product review as well!
Thank you for shopping with us!
Superdry Team
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