I bought a jacket online, it was delivered very quickly. Unfortunately, it turned out to be too big. I took the opportunity to return the jacket to a Superdry store in my city. My jacket was accepted... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Parcel did not arrive and abortive visits to the shop were useless, I had to buy the shirt in the shop to avoid disappointment but no refund until I have proof that the package did not arrive at the... See more
I specifically wanted a black puffer coat. Looked on line and saw that Superdry had several possibilities, reasonably priced. Tried one in store. Liked it. Fitted perfectly- size 8 - so bought it. Ver... See more
As a disabled woman using a mobility scooter I was unable to access the first floor women’s dept. There was a lift but the scooter could not turn to get out. The shop assistant asked if I knew what... See more
Company replied
Company details
About Superdry - Exeter
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8-9 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 214005
4.6
Excellent
265 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shop assistant was very helpful
The shop assistant was very helpful, getting ge things I needed. Disappointed gat 30” legs were the shortest on offer
October 25, 2024
Reply from Superdry - Exeter
Hello,
Thank you for taking the time to leave a 5 star review about your Exeter store shopping experience.
We endeavor to give our customers a really positive experience, so we really appreciate your feedback.
Thank you for shopping with us!
Superdry
Great staff member
Your member of staff at the Exeter branch which served me was extremely helpful. A real nice guy. Even though one of the items I wanted wasn’t yet unpacked from stock, he arranged for it to be delivered. Perfect service!
October 8, 2024
I specifically wanted a black puffer…
I specifically wanted a black puffer coat. Looked on line and saw that Superdry had several possibilities, reasonably priced. Tried one in store. Liked it. Fitted perfectly- size 8 - so bought it. Very nice assistant at the till answered a couple of questions.
October 5, 2024
My size…
I've been wearing superdry cloths for a few years now, as I've got used to there sizing, very gd quality, & service,
Thankyou 😁👍
September 3, 2024
Excellent shop
Friendly staff and well laid out shop, easy to look around. Great choice of products.
September 20, 2024
Excellent service in Exeter from the team
Excellent service in Exeter from the staff, professional and easy to talk too. Ordered some trousers that were out of stock. Fantastic service again.. google review Exeter superdry ..
September 11, 2024
Received exactly what I ordered quick…
Received exactly what I ordered quick and easy
September 10, 2024
The staff were friendly
I bought a female military jacket, I am very happy with it. The staff were friendly and approachable.
August 27, 2024
The young lady who helped me was kind
The young lady who helped me was kind, knowlegable about the products and took an order to be delivered to my home. It arrived, just as I ordered a fast well packed service. I'm impressed and would certainly use them again
August 20, 2024
Very good service
August 19, 2024
The staff are always very friendly and…
The staff are always very friendly and lots of lovely stuff to try on.I love shopping in superdry and always end up spending far too long in there 😊
August 11, 2024
The staff are very friendly and…
The staff are very friendly and helpful, I would recommend your store.
July 29, 2024
Reply from Superdry - Exeter
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Got overcharged on a sale item
Got overcharged on a sale item, nice top but lost out on the discount
Staff were nice but not too great at till work
July 28, 2024
Reply from Superdry - Exeter
We appreciate you sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards,
Superdry Customer Care
Just went in there one day bought a…
Just went in there one day bought a shirt and like it and been going there ever since
July 26, 2024
Reply from Superdry - Exeter
Hello,
Thank you for taking the time to share your shopping experience at our Exeter store.
We always do our best to give our customers a positive experience, so we're really pleased that you're happy with everything.
Thanks for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Great Hawaiian shirt
Spotted a great shirt in the window display. Staff were quick to help me find the right one. Great quality which is why you pay a little extra.
July 9, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.