I like that sometimes I can buy things at a discount. But last time I bought a sweatshirt with a 30% discount, paid for shipping, but the sweatshirt turned out to have a hole on the shoulder.. I think... See more
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See what reviewers are saying
I absolutely love Super Dry and always make a point of visiting a store when I travel internationally. My clothing cupboard is full of Super Dry products, some of them over 10 -years old and still g... See more
I returned a shirt (M) to the store in Guildford. No L in store....server was really helpful in managing a refund and ordering on line, to be delivered to my home at no cost. That was great! Ho... See more
Excellent customer service from all members of staff from the manager to the floor staff. Personable and professional. Good product knowledge. Special shout to Lizzie for a good telephone manner... See more
Company details
About Superdry - Guildford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
North Street, GU1 4YT, Guildford, United Kingdom
- 01483 453890
4.6
Excellent
153 reviews
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Faulty equipment in store
I’d bought a shirt for a Christmas present but the person had since bought one in a different colour in a small rather than the medium that I had purchased. So I went into store with the gift receipt but they didn’t have a small in stock, they offered to send one free of charge to my home address which was great. The problem was that the till wouldn’t read how much I’d paid. The staff were very helpful and as it was Black Friday the shirt was cheaper, I had to show them my bank statement to prove how much I’d paid, my point is that if it had been anyone else going in they would only have been able to spend what the shirt was on sale for that day, therefore losing £10.00 and after Christmas there will probably be sales. The till should be able to read a gift receipt.
November 23, 2022
Great top,,,
November 27, 2022
Really helpful
October 10, 2022
Very convenient
September 8, 2022
Above and beyond …
Was visiting the Guildford store and saw this dress but it wasn’t in my size…I asked one assistant if they had other sizes and as it was on the reduced rack…she said no, however another member of staff stopped me and enquired if she could help…she looked up the item on her tablet and found my size..asked me if I wanted it sent to a store or my home and I received it three days later. Delighted with my experience/purchase and the dress fits well (true to size). Thanks so much!
August 19, 2022
May use AI-assist with repliesRead more
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The sales assistants were very helpful…
The sales assistants were very helpful when returning an item & also when placing an online order, all in all very pleased with the service given 😎👍🏾
August 13, 2022
Reply from Superdry - Guildford
Hi,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really happy to to read your comments. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Reply from Superdry - Guildford
Hello,
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
Love Superdry clothing have a wardrobe…
Love Superdry clothing have a wardrobe full.
Delivery arrived a day sooner then expected such a great service.
Only one complaint ! please bring back your cigarette pink label jeans.
August 10, 2022
Reply from Superdry - Guildford
Hi Jools,
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Wonderful helpful staff in Guildford
July 26, 2022
Reply from Superdry - Guildford
Hi,
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Lovely clothes
Lovely clothes. Great help and service in the shop and an item was ordered that they didn’t have in store and delivered for free. Always very friendly too
July 16, 2022
Reply from Superdry - Guildford
Hello Sara,
Thank you for sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really pleased that you love your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Colours don't match if buying online
I bought a hoody in store and because there wasn't any shorts to match the assistant persuaded me to order them and have them sent out. She assured me that the colour matched. The hoody is slightly creamy and the shorts are optic white so they don't go. I'm not happy.
July 11, 2022
Reply from Superdry - Guildford
Hi,
Thank you for sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really sorry that we got it wrong this time. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Superdry Care
The assistant was very helpful
The assistant was very helpful, nothing was too much trouble and was very friendly and cheerful.
July 7, 2022
Reply from Superdry - Guildford
Hi,
Thank you for taking the time to give us your feedback. We endeavour to give our customers a really positive experience, so we love to hear from happy customers. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Pleased with jacket/ lack of information re delivery
Pleased with jacket. Good quality and price as it was in the sale.
Delivery fast, but not enough information given in message re delivery. Window was from 09.00 to 22.00. No indication of what would happen if I was out or options to give instructions. When courier arrived I asked her what would happen if I was out (I had medical appointments)and she said she would ring my mobile to ask for instructions. If I knew this when first told about the delivery it would have saved a lot angst,
July 2, 2022
Reply from Superdry - Guildford
Hi Lulu,
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
I was looking for a jacket to take away…
I was looking for a jacket to take away on a last minute holiday way, they had the one I wanted on the shop floor but in the wrong size. Yiggy, the shop manager was an absolute star and searched the stock room for me and came back with the last one they had - fitted perfectly - Thank You, superb customer service!
June 24, 2022
Unprompted review
Reply from Superdry - Guildford
Hi Peter,
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we love to hear from happy customers. Thanks so much for taking the time to give us your feedback.
Superdry Care
Very pleasant and friendly staff
Very pleasant and friendly staff, who ordered in-store a backpack in the colour I wanted. This arrived at my home address just as they said it would. I am also very pleased with the backpack.
June 16, 2022
Reply from Superdry - Guildford
Hello,
Thank you for taking the time to give us your feedback. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
Reply from Superdry - Guildford
Hi,
We appreciate you sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
Easy & Pleasant Experience :-)
Easy to order what I wanted from the website. Good communication on status of order via emails. Walked when it was ready for collection, got greeted immediately where they quickly got my package and asked if I wanted a bag also - small touch but appreciated as I had my hands full.
May 31, 2022
Reply from Superdry - Guildford
Hi Christopher,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Supredry Care
Always return for the style
Always return for the style, quality (unmatched on the High street) and the service ... always impressed
May 16, 2022
Got what I was looking for..
Wanted a black long sleeve shirt and there wasn't one on the clothing rack, so the sales assistant asked what I was looking for and went online and found an example that might be what I was looking for. He found what I was looking for and ordered it in my size I laid for it and it was delivered a few days later to my front door, great service and an awesome product that is why I have so many items of clothing from SuperDry..
May 12, 2022
I’ve always liked Superdry
I’ve always liked Superdry. And this time the hoodie I ordered is beyond expectations. Totally loved it.
May 4, 2022
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