Sharp-looking, lightweight shirt. Can be worn dressy or casual
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Helpful staff Very knowledgeable about products in store Offered changing room - not advertised in store Excellent service
Deceptive Return Policy: I purchased two Harrington jackets at the Superdry London Heathrow airport store. When I asked about return policy, the sales associate informed me that I would be able to r... See more
Company replied
The sales woman was very helpful in fitting my daughter from 4000 miles away!
Company details
About Superdry - Heathrow Airport
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
RU3152, Heathrow Airport, TW6 3PN, Hounslow, United Kingdom
- 02087 455385
4.6
Excellent
68 reviews
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Great to find my exact fit
Great to find my exact fit. Great service from the sales lady
June 12, 2025
Helpful staff
June 13, 2025
Excellent as always
Helpful staff, excellent choice of product. In general a wonderful product.
May 12, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Little difference from last time we had…
Little difference from last time we had bought it before
December 23, 2024
Reply from Superdry - Heathrow Airport
Hello,
We appreciate you taking the time to share your feedback. We're glad you enjoyed the product.
Thank you for shopping with us and supporting our brand.
Superdry
Costumers service was perfect.
July 8, 2024
Great selection at LHR T3
May 22, 2024
Deceptive Return Policy
Deceptive Return Policy: I purchased two Harrington jackets at the Superdry London Heathrow airport store. When I asked about return policy, the sales associate informed me that I would be able to return in store in my home country. I attempted return at the Livermore, CA store and they informed me I would need authorization from Superdry customer service. I contacted Superdry customer service and they refused to authorize the return. Superdry told me I would have to ship the jackets back to the UK at my own cost. The cost of shipment is more than the jackets cost. Very disappointed.
April 27, 2024
Unprompted review
Reply from Superdry - Heathrow Airport
Hello,
Thank you for leaving us a review. We are sorry to hear you have been misinformed. I am afraid stores abroad are unable to receive your return.
To confirm purchases made at Heathrow Airport will need to be returned via the Heathrow Returns Procedure. By typing online "Heathrow Returns Form" you will find a form called" Heathrow Returns Promise". The customer would need to follow the steps on this form to make a return.
Superdry Customer Care
Great Experience
Great shop! Friendly and helpful staff, I couldn't take my purchase with me and got it delivered.
April 1, 2024
Great collection
Found this store at Heathrow airport a good vibe, choice of clothing was funky and on trend. Staff was also very helpful.
March 31, 2024
Superdry is good nice and decent…
Superdry is good nice and decent clothes size is ok but very expensive I buy all in sale otherwise not affordable for me
March 17, 2024
Comfortable and stylish
Soft, stretchy comfortable and stylish! I bought palazzo style pants and a v-neck top. Staff was friendly and helpful in finding the size I needed.
March 14, 2024
Purchase of a shirt at the airport
Purchase of a shirt at the airport. The assistant was extremely polite & helpful in finding the appropriate size. Price was appropriate for the quality of the product.
March 8, 2024
Aesthetically pleasing and welcoming
The store was nicely laid out. Staff was helpful and gentle in their approach. Wonderful experience!
February 26, 2024
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