Brilliant Friendly helpful staff. Nothing is too much trouble for them. Clean tidy well organised store. Great selection of sizes. Clean roomy changing rooms. Definitely will be visiting again soon.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So had to order item on line as no stock in the shop... Received the product.. The polo top looked tired, washed out and looked a size 8 not a size 14, Im a size 12, but the assistant said the are... See more
We shopped in the Inverness store. There, we were helped by Ellie. Ellie is a superb representative of Superdry. She couldn’t have been more patient and helpful. If she was my employee I would be e... See more
Company replied
Excellent stocked shop in Inverness friendly staff and relaxed atmosphere.. Bought the Everest woman’s puffa coat £160 and compared to M&S version at £99 , it is in a different league for quality, des... See more
Company replied
Company details
About Superdry - Inverness
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 15-16, East Gate Centre, IV2 3PP, Inverness, United Kingdom
- 01463 241490
4.7
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and very helpfull staff
November 11, 2025
Disappointing
I love the jacket I got but the customer service was lacking, everything.
Both staff were deep in conversation something “Superdry” related and I felt I was interrupting a private meeting over being the one there to be assisted.
When I asked if I could try on some jackets I got waved to the back of the shop and told yes but I had about five in my arms and no one questioned anything.
I came out with two I liked. Struggled to put the others back, both staff still deep in convo, standing in the same place. No offer of help and flustered I ended up putting one back not where I got it from.
I liked a shorter puffer one as it had the thumb covers and when I braved to interrupt their conversation to ask if that was available on the longer jackets I got a very disinterested no. I thanked them, put the others back and went to look in other shops.
I ended up back, getting the Superdry one as it fit me the best and second time they were both moving around the shop as more people were in there.
I tried on the two I liked again. Wasn’t given any assistance and the only communication was asking for my email.
Not sure if this is the new way of shopping as it’s been ages since I’ve been out into a shop, I do most shopping online but It’s put me off going into that shop again.
October 28, 2025
Friendly helpful staff
October 22, 2025
Wonderful Company & Products
Everyone was very helpful to assit me with the coat I was looking for as I was in Inverness Scotland last year and purchased 4 of these coats.
I tried for a year to buy online with no luck.
Everyone was there to make my purchase happen.
September 16, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great staff in Inverness
I bought a t-shirt and was impressed by the soft feel and quality of the fabric. In Inverness store, I was served by a helpful and knowledgeable young man who made my day, thanks to his cheerful and friendly personality.
September 12, 2025
Reply from Superdry - Inverness
We're happy to hear that you were impressed with the t-shirt's quality and soft feel. It's great to know the service you received in our Inverness store from our colleague made your day. We appreciate your positive feedback!
Superdry
Very helpful staff and cheerful to…
Very helpful staff and cheerful to boot. Store a little tightly packed to get around but probably intentional.
September 7, 2025
Reply from Superdry - Inverness
We're happy to hear that our staff was helpful and cheerful! We appreciate your feedback regarding the store layout and are always looking for ways to improve our customer experience. Thank you!
Superdry
Great service and clothes made to high…
Great service and clothes made to high standards, and made to last
September 6, 2025
Reply from Superdry - Inverness
We appreciate you taking the time to share your feedback. We're happy to hear you received great service and that you find our clothes are made to high standards.
Superdry
Super nice store
Super nice store, girl at the till was very chatty and nice and gave me a bigger bag even though I only got one item (to use the bag for other items I already had) I need to come back and have another look because there's so much cute stuff!
July 30, 2025
Very helpful and pleasant staff
Staff pleasant and very helpful when changing size of item.
July 1, 2025
great experience
My complete experience from walking into the shop to leaving could not of been any more better than it was
June 25, 2025
Good collection !
June 24, 2025
Pleasent
I was in for a hoodie and found one that I liked. The store was well laid out and the man that served me was chatty.
May 6, 2025
Light and warm.
May 2, 2025
Very helpful and very happy with my…
Very helpful and very happy with my recent purchase.Would happily order from the store again.
March 2, 2025
Really friendly helpful staff
Really friendly helpful staff. Good choice of new season lines. Shop was clean and tidy. Really enjoyed shopping in this store. Spent more than I should have..😂😂
February 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.