Wanted to treat my fiancé to a dress that I saw on your instagram advert as the model that was wearing the dress reminded me of her . And the dress did not disappoint !!!!
Location
Switch locationG23/24, Bentalls Shopping Centre, KT1 1TR Kingston upon Thames, GB
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See what reviewers are saying
Bought three things this winter, sweat top for my nephew, great quality nice design, fleece top for my brother again looked good nice design, gilet for me very lovely. Much more clothing now for the m... See more
Our Kingston store is the best thanks to the knowledgeable, friendly and helpful staff. Boyfriend was dithering between two jackets and staff member help him decide (the one I liked!) Love the Su... See more
The lady who worked at Kingston Bentall centre branch on the 31st of july 2025 was ultra rude and looked down upon me as a customer. She thought she was clever and smart when infact she was d... See more
Company details
About Superdry - Kingston upon Thames
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
G23/24, Bentalls Shopping Centre, KT1 1TR, Kingston upon Thames, United Kingdom
- 02085 472817
4.7
Excellent
350 reviews
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Couldn't find my size in store so staff…
Couldn't find my size in store so staff very helpfully ordered it on line for me.
December 30, 2024
Quality product and very comfortable.
December 30, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Kingston upon Thames
Hi Meena,
Thank you for sharing your feedback with us.
At Superdry, we want to offer the best service to our customers every time, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care Team
Excellent customer service at the Superdry Kingston store
I came into the Kingston store to exchange 2 jackets that were Christmas presents. I had the most helpful and patient customer service assistant look after me. I was unable to find the next size up for my son's jacket so Bella scoured the entire store looking for the XL size to no avail and then proceeded to refund me and ordered the right size to be delivered to my home. She was amazing and couldn't have given me a better customer service experience. Superdry is very lucky to have her and I will definitely have no hesitation in buying any Superdry products especially if they are for gifts. Thanks again Bella!
December 29, 2024
Unprompted review
Nice tshirts - just a bit small
December 15, 2024
Reply from Superdry - Kingston upon Thames
Hello,
We understand your frustration with the lack of a receipt and the delay in your refund.
We strive to provide a smooth and transparent return process, and we apologize that your experience fell short of our standards. We'll investigate this matter further to ensure the refund is processed promptly and that you receive the necessary confirmation.
We hope you have a lovely Christmas,
Superdry
Good service. Nice product
Good service. Staff in Kingston store really nice and friendly.
December 6, 2024
Reply from Superdry - Kingston upon Thames
Hello,
Thank you for your kind words about our Kingston store.
We're delighted to hear you had a positive experience with our staff. We strive to provide a welcoming and helpful environment for all our customers.
We hope you have a lovely Christmas,
Superdry
Really sweet and helpful staff
Really sweet and helpful staff. Amelie helped me to order something to the store, she was really knowledgable and quick to assist me
November 18, 2024
Very helpful assistants who went out of their way to help me with my purchase. Good quality garments
Very helpful assistants
November 25, 2024
Good choice of clothes
Good choice of clothes, good customer service.
The shop in Kingston is was rammed with clothes racks which made trying clothes on and moving around harder than I’d expect.
Very pleased with the product
November 20, 2024
Reply from Superdry - Kingston upon Thames
Hello,
Thank you for reviewing your shopping experience at our Kingston upon Thames store,
At Superdry, we want you to have a great experience, so we really appreciate your comments. We use all feedback to learn and improve.
Thanks so much for shopping with us!
Superdry Team
Reply from Superdry - Kingston upon Thames
Hello,
Thank you for reviewing your shopping experience at our Kingston upon Thames store,
We always aim to offer the best service to our customers every time, so we love to hear from happy customers.
Thanks so much for shopping with us, we really appreciate it!
Superdry Team
Great customer service, great products
November 20, 2024
Amazing people working at Kingston…
Amazing people working at Kingston mall, very helpful.
November 18, 2024
I came in to see if I could find a good…
I came in to see if I could find a good parka on a shape I liked and I found it.
Shop well organised staff very nice.
November 16, 2024
Reply from Superdry - Kingston upon Thames
Hello,
We appreciate you sharing your feedback about your experience at our Kingston upon Thames store.
We always aim to offer the best service to our customers every time, so we're really pleased you were able to find the perfect parka coat.
Thanks so much for shopping with us. If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Great fit!
Great fit! 100% brilliant price and I just love Superdry!!! No more to say really..
November 3, 2024
Reply from Superdry - Kingston upon Thames
Hi Maria,
Thank you for your feedback.
At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase.
Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Polite and helpful staff and good…
Polite and helpful staff and good quality clothing.
November 4, 2024
Reply from Superdry - Kingston upon Thames
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Customer Care
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