Easily ordered my padded filet online, delivered to an in post shop very quickly. Didn’t fit so did an easy online return which I dropped back into a superdry shop for a pre generated coded refund. Or... See more
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One bad apple spoils the whole bag of fruit! Unfortunately this was our experience at the Lakeside shopping centre. We went into the changing rooms, the two shop assistants were chatting so loudly,... See more
Company replied
The lady on the 'Pay Here' desk was very helpful, courteous and patient with me, assisting me looking through your website to choose additional item, which was not available in store, order it from w... See more
Great service at Lakeside Thurrock and the staff were polite , professional and so very helpful with a friendly attitude you just don’t see much nowadays sadly. I have always loved the design of the... See more
Company details
About Superdry - Lakeside
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Lakeside Shopping Centre , West Thurrock, RM20 2ZQ, Grays, United Kingdom
- 01708 891438
4.8
Excellent
270 reviews
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As always
As always, the service was friendly and helpful. The particular guy serving that day was exceptionally kind — not just going through the motions, but genuinely caring. It was really nice to see, and it made the whole experience a really happy one
December 7, 2025
Member of staff went out of her way to help us
Member of staff went out of her way to try and find the item in the right size and colour we were looking for. She searched the entire store for us and found it! Thank you
Would definitely return to this store. Staff were amazing
December 7, 2025
Padded hooded longline gilet
Easily ordered my padded filet online, delivered to an in post shop very quickly. Didn’t fit so did an easy online return which I dropped back into a superdry shop for a pre generated coded refund. Ordered again the best size and same process for delivery… very quick and not a single problem along the way, love Superdry!!! Always excellent quality and service!
December 3, 2025
No staff on shop floor to discuss…
No staff on shop floor to discuss product of find size except at the pay counter.
November 22, 2025
Very easy, keep doing it.
Very easy. You go in try on, like, then to the desk to pay, great fella I spoke to, wasn’t harassed.
November 30, 2025
The young lady who served us made it…
The young lady who served us made it very easy to return a coat on line and get refunded. Then buy a different size in the shop. Refund coming Tuesday and the coat now fits.
November 19, 2025
new jacket
Bought my missus a new jacket as it’s getting cold and she loves it so much.
Obviously I bought the wrong size but next day easily exchanged with a friendly service
November 24, 2025
very helpful and kind
November 26, 2025
Very polite and helpful advisers on…
Very polite and helpful advisers on store
I will continue being SUPERDRY customer for sure
November 26, 2025
Cosy Bobble Hat with Pom Pom
Cosy , soft cable knit hat with generous pom pom,
good fit and good value. Very helpful lady assistant.
November 21, 2025
The helpful sales assistant on the shop…
The helpful sales assistant on the shop floor that helped me pick the right size jacket.
November 21, 2025
Great returns service in store and…
Great returns service in store and quick refund, staff friendly and helpful at Lakeside sort, also bought 2 more items, great quality.
November 6, 2025
Very friendly and helpful staff
November 8, 2025
I love Superdry it’s my favourite show…
I love Superdry it’s my favourite show for coats and jackets,as I am very tall and it fits perfectly. Very nice service too and politely.
November 10, 2025
The staff were so helpful and friendly
The staff were so helpful and friendly.
Great clothes at really good prices too.
November 9, 2025
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