Easily ordered my padded filet online, delivered to an in post shop very quickly. Didn’t fit so did an easy online return which I dropped back into a superdry shop for a pre generated coded refund. Or... See more
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One bad apple spoils the whole bag of fruit! Unfortunately this was our experience at the Lakeside shopping centre. We went into the changing rooms, the two shop assistants were chatting so loudly,... See more
Company replied
The lady on the 'Pay Here' desk was very helpful, courteous and patient with me, assisting me looking through your website to choose additional item, which was not available in store, order it from w... See more
Great service at Lakeside Thurrock and the staff were polite , professional and so very helpful with a friendly attitude you just don’t see much nowadays sadly. I have always loved the design of the... See more
Company details
About Superdry - Lakeside
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Lakeside Shopping Centre , West Thurrock, RM20 2ZQ, Grays, United Kingdom
- 01708 891438
4.8
Excellent
270 reviews
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Superdry have provided a high quality…
Superdry have provided a high quality jumper at a reasonable price and promoted by Anthea Turner on Instagram.
April 3, 2025
Great Lakeside service.
The Lakeside branch staff members are always friendly and I go back for that reason.
March 26, 2025
Excellent customer service
Excellent customer service, dedicated time whilst shopping and then helps with returns.
January 30, 2025
Excellent and kind service
I’m having an issue with a refund. I also purchased a few items. The staff member who assisted me was very polite, patient, and friendly. Thank you!
January 5, 2025
The staff very helpful
The staff very helpful and loved the fact I could return an only me order in store
January 10, 2025
I bought coat
I bought coat . I wear one mint after 1 month coat change color and metarl very bad.
November 17, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A very well stocked store with a lot of…
A very well stocked store with a lot of staff if you need help. I bought more than I went in for.
December 13, 2024
Reply from Superdry - Lakeside
Hello,
We're thrilled to hear you had a positive experience in our store!
We strive to offer a wide selection of products and helpful staff to assist our customers. It's wonderful to know you found what you were looking for and more. We appreciate your kind words and hope to see you again soon.
We hope you have a fantastic Christmas,
Superdry
Salesperson was incredibly helpful
November 14, 2024
Great stuff
November 22, 2024
Reply from Superdry - Lakeside
Hello,
Thank you for your great feedback about your experience at our Lakeside store.
At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers.
Thanks so much for shopping with us, we really appreciate it!
Superdry Team
It awesome those ambience and customer…
It awesome those ambience and customer service very good
November 18, 2024
Reply from Superdry - Lakeside
Hello,
Thank you for reviewing your experience at our Lakeside store.
We always aim to offer the best service and to our customers every time, so we appreciate your great feedback.
Thank you for shopping with us!
Superdry Team
Good service and easy to find clothes
November 18, 2024
Reply from Superdry - Lakeside
Hello,
Thank you for taking the time to share your feedback.
We're so glad to hear you had a positive experience with our service and found what you were looking for.
Kind regards,
Superdry
Reply from Superdry - Lakeside
Hello,
We appreciate you sharing your great feedback about your experience at our Lakeside store.
We always aim to offer the best service to our customers every time, so we're really pleased to read your comments.
Thanks so much for shopping with us.
Superdry Team
A staff member was really helpful even…
A staff member was really helpful even though it was closing time. The item wasn't it stock so she ordered it for delivery to my home 😊
November 3, 2024
Reply from Superdry - Lakeside
Hello,
Thank you for your review about your Lakeside store shopping experience.
At Superdry, we want our customers to have a really positive experience, so we really value your feedback.
Thank you for shopping with us.
If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Twice I went into the shop at Lakeside…
Twice I went into the shop at Lakeside last week and the young lady that served me could not be more helpful and absolute credit to Superdry
November 5, 2024
Reply from Superdry - Lakeside
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Customer Care
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