Easy to order online, speedy delivery via InPost at my local shop However the sizing was very snug so i needed a larger size (no way was the model wearing medium size), no option to exchange, so end... See more
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The help from the staff involved was top tier. Both the Shop Manager & the assistant who helped me made me feel valued as a customer. They were efficient & well informed. calm & patient - even when... See more
What made my experience great was the attention to customers. Both on the shop floor and at the till. The fitting rooms had someone available and the team were always about making sure the store looke... See more
I am new to this country, and this was my first experience buying clothes here. I am not familiar with your company, so I wanted to share my thoughts. There were so many clothes in the center, and as... See more
Company replied
Company details
About Superdry - Leeds Trinity
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
18-24 Albion Street, LS1 6HX, Leeds, United Kingdom
- 01132 469772
4.4
Excellent
170 reviews
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Brilliant service would definitely use…
Brilliant service would definitely use again
November 25, 2022
Simple straightforward ordering and a…
Simple straightforward ordering and a very useful and local collection point
November 28, 2022
Great service
November 21, 2022
Excellent service and friendly staff
Excellent service and friendly staff in the store when I went to pick up my item.
November 8, 2022
Excellent service
September 23, 2022
The employee was so helpful and helped me to order from the website
Delivered before I expected which is cool
October 9, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Non existent customer service
Worst customer service - no one knew what was going on. The staff seemed lost in the store and didn’t even know where basic displays were. Staff were unable to leave their posts to help customers and instead tried to call other staff over to help using a radio, which no one answered. Waited 15 min alone for the answer to a basic question on shoe sizing, and ended up leaving due to the team member not coming back.
September 26, 2022
Unprompted review
Reply from Superdry - Leeds Trinity
Hi,
Thank you for taking the time to give us your feedback. We always aim to offer the best service to our customers every time, so we're really sorry that we didn't get it right this time. We will endeavour to do better next time. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry
Ordered shorts click and collect
Ordered shorts click and collect.
I was updated as the order went through and then emailed to say the order was ready for picking up.
No problems at all.
Shorts were great too.
September 2, 2022
Very helpful and friendly
August 16, 2022
Reply from Superdry - Leeds Trinity
Hello James,
We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really pleased that you love your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Fast and hasselfree
Fast, efficient, and hasselfree. Folks at the superdry store were courteous and helpful. Delivery was also quick and no issues faced during the whole transactional journey. Cheers !
July 31, 2022
Reply from Superdry - Leeds Trinity
Hi,
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.
Superdry Care
I like super dry
I like super dry, the clothing is very comfortable. I have a curved spine so I like to buy bigger tops so I am comfy. Super dry gives me exactly what I want.
Your customer service is always great too.
I like to go when it is quiet because I’m visually impaired and I don’t like it to be too overwhelming so I can browse at my own pace.
July 19, 2022
Reply from Superdry - Leeds Trinity
Hello,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Yet again using hermes the item i…
Yet again using hermes the item i ordered has not been delivered if i knew that who was delivering my item i wouldn't have ordered i live over the road from 40 flats which there is loads of herion addicts yet again they didnt knock on my door and left package behind my bin ill never order online with you again and neither will my family and friends i have contacted hermes and clear pay to cancel payments
June 13, 2022
Reply from Superdry - Leeds Trinity
Hi Mark,
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're sorry to hear that your order hasn't been delivered on time. An investigation with ClearPay would stop us being able to look into it, so if you want to continue down this path, then feel free. Alternatively, you can cancel the investigation with them and start one by contacting us on care@superdry.com. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Superdry Care
Arrived quickly to the store and easily…
Arrived quickly to the store and easily collected. No hassle.
Item is as pictured and good quality.
June 12, 2022
Reply from Superdry - Leeds Trinity
Hi Margaret,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
brilliant service
quick. accurate (we got what we ordered) simple and perfect customer service
May 22, 2022
Reply from Superdry - Leeds Trinity
Hello Jesika,
Thank you for your feedback. At Superdry, we do our best to give our customers a positive experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Five star service
Service was very quick and products well packed. Keep it up love the brand
May 20, 2022
In store order
Had to order a sweatshirt in store in Leeds as they didn't have my size.It arrived 2 days later and was a perfect fit.
May 9, 2022
Great place to shop..
Great place to shop..wouldn't shop anywhere else now for my t-shirt etc.
May 7, 2022
The coat is magnificent...
The coat is magnificent...
Regards
Roy Williams
07846341543
January 26, 2022
Unprompted review
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