Quick delivery to the store. Seamless service overall. When I went into the store I had to wait at the counter while the two assistants were just chatting amongst themselves while it was clear I w... See more
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I always buy Superdry I love all their hoodies and have them in different colours, this time i bought the jacket so far it lovely.no issues and it has a 12 month warranty on the zip. Great colour and... See more
Amazing service at Leeds White Rose. Returned an online order, as sizing was too small. Gentleman offered to order a size up, posted to my home free of charge. Was expecting to walk away with a refund... See more
I went down to local store inquiring about an item online & they ordered it for home delivery, i would rate 5 stars but on an order of 3 items ordered just before had security tag still attached, whic... See more
Company details
About Superdry - Leeds White Rose
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
4a Lower Level, White Rose Shopping Centre, LS11 8LL, Leeds, United Kingdom
- 01132 712104
4.6
Excellent
256 reviews
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Fantastic help from the lad that helped…
Fantastic help from the lad that helped me and the one who served me in the shop my only issue they only went to a 16 in most clothes and it’s disappointing wen your just over that lucky for me a little squeeze and the coat fits good but still aim bigger please
December 10, 2024
Reply from Superdry - Leeds White Rose
Hello,
We appreciate your kind words about the helpful staff.
We're glad you found a coat that worked for you, even with the sizing. We understand your point about the limited sizing and will pass your feedback along to the team.
We hope you have a lovely Christmas,
Superdry
Excellent staff
Excellent staff, couldn’t do enough to help. This was in the Leeds White Rose centre. Thanks guys.
November 30, 2024
Reply from Superdry - Leeds White Rose
Hello,
Thank your for your 5 star review.
We're so glad to hear you had a positive experience with our Leeds White Rose store team. It's wonderful to know that our staff went above and beyond to assist you. We appreciate your kind words and will share your feedback with the team.
Thank you for shopping with us.
Superdry
Extremely helpful my order arrived…
Extremely helpful my order arrived within 2 days of being placed. Highly recommend
November 27, 2024
Quality product with fantastic customer…
Quality product with fantastic customer service.
November 19, 2024
The service was fast and reliable and…
The service was fast and reliable and the coat that I purchased was of great quality. Would definitely recommend.
November 15, 2024
Staff misordered a coat
Returned a coat, they ordered the next size up but the exact same size was delivered so had to return again.
November 4, 2024
Reply from Superdry - Leeds White Rose
Hello,
Thank you for taking the time to leave a review.
We are very sorry to hear this has happened. Our internal teams are investigating this matter.
Thank you for shopping with us, we will endeavour to do better next time.
Superdry Team
Superdry and Klarna have stolen my money
I tried to make a purchase last week in store using Klarna, the purchase couldn't be completed for some technical reason and I didn't take any products home. Now I have been charged by klarna with other payments pending. I feel like I have been robbed of the money and neither klarna or Superdry are able to help for 10 days as I have no receipt! It's daylight robbery and disgusting business practice to take money and not return within 24hrs of the mistake. You have taken money off me by deception. I was told in store Klarna transaction couldn't be processed so I left store empty handed and now I am already out of pocket with more payments pending.
October 28, 2024
Unprompted review
Reply from Superdry - Leeds White Rose
Hello,
Thank you for sharing your feedback with us.
At Superdry, we want our customers to have a really positive experience, so we are really sorry for this issue and frustration. It is certainly not what we would expect to happen.
Your review does not show a contact email for us to reach out to you. If you still require assistance please do not hesitate to contact the store direct or our Customer Care team via email : care@superdry.com. We will be happy to investigate and resolve any outstanding issues.
Superdry Team
Great customer service in store
Great customer service in store! I bought the wrong size online, so I asked to do an exchange in the store, they couldnt do a straight swap but they did it online for me there and then
October 27, 2024
Reply from Superdry - Leeds White Rose
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Customer Care
Great customer service …
Went into store didn’t have the colour of Jacket we wanted- young man we asked said we could order it. We were unsure on which size and we asked if he would try them on as he was a similar size to our son who wasn’t with us- without hesitation tried them on for us . We then placed the order through him. Jacket arrived in a couple of days! Thank you
October 20, 2024
Reply from Superdry - Leeds White Rose
Hello,
Thank you for taking the time to leave a 5 star review about your Leeds White Rose store shopping experience.
We endeavor to give our customers a really positive experience, so we're pleased they were able to assist with the online order process.
Thank you for shopping with us!
Superdry
i feel i don’t get much points and i…
i feel i don’t get much points and i always purchase my makeup toiletry’s etc from here
September 30, 2024
Reply from Superdry - Leeds White Rose
Hello,
We appreciate you sharing your feedback with us but this may relate to a Superdrug purchase and not Superdry.
Superdry Team
QC issue with T-shirts
A recent purchase of four T-shirts
3 for £50 pounds with three different colour options all XL and I would say 2 are more L and the third was like a medium. T-shirt 4 was a perfect fit but in my opinion means that three out of four fitted differently.
I can’t fault the store in white rose Leeds with great employees and clean store but T-shirts 🙈
October 9, 2024
Reply from Superdry - Leeds White Rose
Hello,
We appreciate you sharing your feedback with us about your store shopping experience at Leeds White Rose..
We endeavour to give our customers a really positive experience, so we have taken on board your comments.
We really appreciate all feedback to learn and improve.
Thank you for shopping with us.
Superdry Team
Don't give your email, spam incoming
You asked for my email for the receipt, I specifically asked if it was for marketing and asked not to be sent anything. After I gave you my email for my receipt, the cashier printed one and put it the bag. Now you send me marketing. I don't want this crap sent to me.
October 1, 2024
Excellent customer service couldn't be…
Excellent customer service couldn't be more helpful and welcoming 👍
September 18, 2024
Excellent service
Excellent service. Wrong size ordered on line. Took back to store and refunded in 2 minutes.
September 10, 2024
Kenny was excellent and really helpful
Kenny was excellent and really helpful. Great products! Thanks
September 16, 2024
Always great service!
Always great service in the store in WhiteRose. Very friendly and helpful.
September 4, 2024
Bargain!
Easy ordering at a great sale price. Picked up from store after after two days.
August 20, 2024
Well laid out and presented store…
Well laid out and presented store .assistant didn't know the answer to my question but she went an asked a member of staff .manager very pleasant an helpful.really good experience
July 28, 2024
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