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Superdry - Liverpool Reviews 

243
TrustScore 4.5 out of 5

4.7

MSU2a South John Street, Liverpool One Shopping Centre, L1 8BJ Liverpool, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Liverpool store. I didn’t catch the name of the shop assistant but I needed help with an online enquiry, I returned the next day to collect my coat and ended up exchanging for a different size. The gi... See more

Rated 5 out of 5 stars

Super dry is a good clothing company I used the website for years and not once have I ever been let down.

Rated 1 out of 5 stars

Issues with order delivered to store but then it was mistakenly retuned to warehouse. Had to order item again this time in store. Collected parcel from store but on opening parcel at home item still... See more

Rated 5 out of 5 stars

Superdry clothes are top quality. Any clothing that I've purchased in the past have lasted a long time. I visited the store in Liverpool, which had a wealth of range and stock, well presented, and the... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Liverpool

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • MSU2a South John Street, Liverpool One Shopping Centre, L1 8BJ, Liverpool, United Kingdom

  • 01517 077733

4.7

Excellent

TrustScore 4.5 out of 5

243 reviews

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4.7

All reviews

(243)

13,993 reviews in the last 12 months

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Rated 3 out of 5 stars

Frustrated customer

When buying the item, the issue I had was their tablet they were using had to be charged, the assistant asked us to come back and we will be able to purchase the item, when we did go back, it was still the same eventually when they sorted it.The other issue I had was a customer asked about student discount which the male assistant said yes they did, after hearing this I proceeded to enquire myself, as he never mentioned it to me and my granddaughter was also a student, he informed me that the sign was there , but I think it should of been on the counter were customers would see it, so because of this I got a refund and bought the items again .
So the whole experience wasn't the best, never seen the sign when we left because I looked, I felt I wasted half an hour of my time just to buy some clothes for my granddaughter I'm not sure wether I would visit again.

July 19, 2025
Rated 1 out of 5 stars

Superdry Shacket Gift Purchase

Issues with order delivered to store but then it was mistakenly retuned to warehouse. Had to order item again this time in store. Collected parcel from store but on opening parcel at home item still had security tags on it. So, another trip to store needed to have the security tags removed.
All in all, this was a bad shopping experience as the item was ordered as a birthday gift. By time the issues had all been resolved it was a very late birthday gift.

July 3, 2025
Rated 4 out of 5 stars

Everything was fine

Everything was fine. The only issue was the delivery timetable, which took an extra day. However, the tracking was non existent regarding updates.

June 2, 2025
Rated 5 out of 5 stars

Picked a few items up Saturday

Picked a few items up Saturday, ended up going back the Sunday to exchange.
All went well. Staff very helpful . I keep forgetting I should try items on . Sizing always weird for me .

June 4, 2025
Rated 5 out of 5 stars

Great service

Assistant noticed in the shop that coat had been tampered with & therefore wouldn't sell it. So ordered online & arrived soon after. Very pleased with the garment.

April 14, 2025

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