Liverpool store. I didn’t catch the name of the shop assistant but I needed help with an online enquiry, I returned the next day to collect my coat and ended up exchanging for a different size. The gi... See more
Location
Switch locationMSU2a South John Street, Liverpool One Shopping Centre, L1 8BJ Liverpool, GB
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See what reviewers are saying
Super dry is a good clothing company I used the website for years and not once have I ever been let down.
Issues with order delivered to store but then it was mistakenly retuned to warehouse. Had to order item again this time in store. Collected parcel from store but on opening parcel at home item still... See more
Superdry clothes are top quality. Any clothing that I've purchased in the past have lasted a long time. I visited the store in Liverpool, which had a wealth of range and stock, well presented, and the... See more
Company details
About Superdry - Liverpool
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
MSU2a South John Street, Liverpool One Shopping Centre, L1 8BJ, Liverpool, United Kingdom
- 01517 077733
4.7
Excellent
243 reviews
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Brilliant processes!
Brilliant processes!
I ordered for a gift for friend’s husband and ordered wrong size. My friend checked label on his other SuperDry garments and so I also ordered the correct size. I collected from the Liverpool shop and was expecting a problem as I needed to return. It was very smooth and didn’t even need to produce my card for a refund - it was automatically refunded!
The staff were very helpful and efficient.
January 20, 2025
Top quality products.
Top quality products.
The staff are also very kind and respectful.
January 19, 2025
Excellent Service and very reliable
Excellent Service and very reliable.
Lovely staff in Liverpool L1 store.
January 10, 2025
I received the wrong colour
I received the wrong colour, but have kept it as its too close to Christmas to start changing things
December 13, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Liverpool
Hello,
Thank you for your 5-star review!
We're so happy to hear you enjoyed the product and our service. We strive to provide a positive experience for all our customers.
We hope you have a lovely Christmas,
Superdry
Good experience
Didn't have the product in store so alternatives were suggested. When non of these were acceptable the store person ordered the product online. No hassle, pleasant staff.
November 25, 2024
Staff were very polite and friendly
November 19, 2024
Friendly and happy staff
Friendly and happy staff, very helpful and made the experience enjoyable. Was not harassed by the staff trying to be pushy and sell.
November 2, 2024
Reply from Superdry - Liverpool
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Customer Care
Excellent
Excellent communication, delivery etc, great staff in store attentive & friendly
October 25, 2024
Reply from Superdry - Liverpool
Hello,
Thank you for your review about your online shopping experience.
At Superdry, we want our customers to have a really positive experience, so we really value your feedback about our Liverpool store.
Thank you for shopping with us.
If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Reply from Superdry - Liverpool
Hello,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so we really appreciate your kind comments about our Liverpool store.
Thank you for shopping with us, we really appreciate it!
Superdry Team
Reply from Superdry - Liverpool
Hello,
Thank you for sharing your 5 star review with us.
At Superdry, we want you to have a great experience, so we are delighted with your feedback regarding our Liverpool store and our range.
Thanks so much for shopping with us, we really appreciate it.
Superdry Team
Reply from Superdry - Liverpool
Hello,
Thank you for taking the time to review your recent shopping experience at our Liverpool store.
At Superdry, we want you to have a great experience, so we appreciate your valued 5 star review.
Thanks so much for shopping with us, we really appreciate it!
Superdry Team
Staff in shop in Liverpool were…
Staff in shop in Liverpool were brilliant,Fully satisfied with the coat I bought excellent value and very warm.
September 17, 2024
Very helpful and friendly staff
September 14, 2024
The lady who took care of us was…
The lady who took care of us was extremely polite and kind
August 23, 2024
Sale staff were friendly and not pushy
Sale staff were friendly and not pushy, you still accept cash quality of clothes is great.
July 26, 2024
Products too high up .no staff about to help . Nobody came near to ask if I needed help
Shop too dark and staff didn't seem interested
July 14, 2024
Reply from Superdry - Liverpool
Hello,
We appreciate you sharing your feedback with us.
At Superdry we want customers to have a positive experience every time so we are sorry to hear this.
We have taken on board your valuable feedback so we can improve.
Thank you for shopping with us, we really appreciate it.
Superdry Team
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