Liverpool store. I didn’t catch the name of the shop assistant but I needed help with an online enquiry, I returned the next day to collect my coat and ended up exchanging for a different size. The gi... See more

Location
Switch locationMSU2a South John Street, Liverpool One Shopping Centre, L1 8BJ Liverpool, GB
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See what reviewers are saying
Super dry is a good clothing company I used the website for years and not once have I ever been let down.
Issues with order delivered to store but then it was mistakenly retuned to warehouse. Had to order item again this time in store. Collected parcel from store but on opening parcel at home item still... See more
Superdry clothes are top quality. Any clothing that I've purchased in the past have lasted a long time. I visited the store in Liverpool, which had a wealth of range and stock, well presented, and the... See more
Company details
About Superdry - Liverpool
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
MSU2a South John Street, Liverpool One Shopping Centre, L1 8BJ, Liverpool, United Kingdom
- 01517 077733
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This jacket not comfortable to wear.i…
This jacket not comfortable to wear.i am not happy with this jacket.

Reply from Superdry - Liverpool
Staff really helpful & products of good…
Staff really helpful & products of good quality
Faulty zips
After exchanging my purchase of a £150 coat because of a faulty zip, the same thing has happened again. So disappointing. I've had a few super dry coats and it's always the zips that fail first. I won't be getting another unfortunately
Always ⭐⭐⭐⭐⭐ customer service thank you.
Young lady served me with a lovely smile and was very helpful and when she went to get parcel an othe member of staff asked if I was being served as I was standing at counter. Very helpful, professional and friendly staff. And a brilliant shop in the heart of Liverpool one.
From online order to delivery pick up…
From online order to delivery pick up at store it went smoothly
Only disappointment was it was too small and there was no bigger size in the style I wanted 😞
Great item at a fantastic price
Great item at a fantastic price
Very quick order and delivery
Will definitely be buying more items from Superdry
The Staff at Superdry Liverpool are…
The Staff at Superdry Liverpool are always very courteous, helpful and knowledgeable of their products. No pressure put on you, but they let you know they are there to help if you require. They are a credit to the Superdry company.
Good click and collect servive
A pleasant surprise!
Superdry is a shop that I never thought I'd ever buy anything from. Every time I've looked at items in the window, I've nearly to fainted at the prices! On a recent visit to Liverpool one, I had a bit of time to wait for my wife and I noticed that there was a sale on in Superdry, so I went in, more out of curiosity than anything else. I was really surprised to see some really nice things on offer in the sale section and I chose a few t-shirts to try on, as we were going on holiday the following week. The sale t-shirts were great & I was all set to buy some, when my wife showed me some others that weren't in the sale, but were on offer at 3 for £50. I tried them on and ended up buying those instead of the other ones that were in the sale. The quality of the items seemed very good and they fit really well. I have to say that I was pleasantly surprised that I actually bought something from there!
Great quality and customer service
Great quality and customer service. Thanks Superdry.
Sizes are too small
Fast delivery very pleased with my 3rd…
Fast delivery very pleased with my 3rd superdry coat love it
Unfortunately I had to take back the…
Unfortunately I had to take back the item. The process of purchasing and returning was seemless. Good experience and staff very helpful.
I bought a jacket from The Liverpool…
I bought a jacket from The Liverpool one store and the service was fantastic. The product fits really well and the material is excellent. 10/10
The process to order the bag was easy…
The process to order the bag was easy and picking it up from the shop the employee was quick to get me my product the experience was fast easy and enjoyable.
Coat was good quality
Coat was good quality, delivery on time. Also visit to store in Liverpool one was good, staff member I spoke too, friendly and helpful.
The sizeing is a bit on the small side
The sizeing is a bit on the small side. Had to go back but the return to the shop was so easy.
The staff was very kind to offerto…
The staff was very kind to offerto check if they have that online and to offer the home delivery as I loved the shirt…
The kind man in the Liverpool store was…
The kind man in the Liverpool store was so helpful couldn’t do enough .
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