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Superdry - Liverpool Reviews 

243
TrustScore 4.5 out of 5

4.7

MSU2a South John Street, Liverpool One Shopping Centre, L1 8BJ Liverpool, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Liverpool store. I didn’t catch the name of the shop assistant but I needed help with an online enquiry, I returned the next day to collect my coat and ended up exchanging for a different size. The gi... See more

Rated 5 out of 5 stars

Super dry is a good clothing company I used the website for years and not once have I ever been let down.

Rated 1 out of 5 stars

Issues with order delivered to store but then it was mistakenly retuned to warehouse. Had to order item again this time in store. Collected parcel from store but on opening parcel at home item still... See more

Rated 5 out of 5 stars

Superdry clothes are top quality. Any clothing that I've purchased in the past have lasted a long time. I visited the store in Liverpool, which had a wealth of range and stock, well presented, and the... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Liverpool

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • MSU2a South John Street, Liverpool One Shopping Centre, L1 8BJ, Liverpool, United Kingdom

  • 01517 077733

4.7

Excellent

TrustScore 4.5 out of 5

243 reviews

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4.7

All reviews

(243)

14,116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

This jacket not comfortable to wear.i…

This jacket not comfortable to wear.i am not happy with this jacket.

March 10, 2024
Superdry - Liverpool logo

Reply from Superdry - Liverpool

Hello,

Thank you for sharing your feedback with us.

We're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback.

Although we haven't met your expectations this time, we will strive to learn and improve.

Superdry Team

Rated 1 out of 5 stars

Faulty zips

After exchanging my purchase of a £150 coat because of a faulty zip, the same thing has happened again. So disappointing. I've had a few super dry coats and it's always the zips that fail first. I won't be getting another unfortunately

March 1, 2024
Rated 5 out of 5 stars

Always ⭐⭐⭐⭐⭐ customer service thank you.

Young lady served me with a lovely smile and was very helpful and when she went to get parcel an othe member of staff asked if I was being served as I was standing at counter. Very helpful, professional and friendly staff. And a brilliant shop in the heart of Liverpool one.

February 15, 2024
Rated 5 out of 5 stars

A pleasant surprise!

Superdry is a shop that I never thought I'd ever buy anything from. Every time I've looked at items in the window, I've nearly to fainted at the prices! On a recent visit to Liverpool one, I had a bit of time to wait for my wife and I noticed that there was a sale on in Superdry, so I went in, more out of curiosity than anything else. I was really surprised to see some really nice things on offer in the sale section and I chose a few t-shirts to try on, as we were going on holiday the following week. The sale t-shirts were great & I was all set to buy some, when my wife showed me some others that weren't in the sale, but were on offer at 3 for £50. I tried them on and ended up buying those instead of the other ones that were in the sale. The quality of the items seemed very good and they fit really well. I have to say that I was pleasantly surprised that I actually bought something from there!

February 10, 2024
Rated 5 out of 5 stars

Coat was good quality

Coat was good quality, delivery on time. Also visit to store in Liverpool one was good, staff member I spoke too, friendly and helpful.

January 4, 2024

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