I got notification of my order being delivered to the store two days before I expected it. The young staff member at the Maidstone branch was very helpful and friendly. I'm really happy with all my pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visiting family in Kent. Popped into Superdry, Maidstone and tried on some coats. The one I decided on in the shop didn't have my size. Staff were very helpful when I explained I was visiting from Ess... See more
Brilliant quality, and helpful staff, but was told by the very helpful person who greeted us as we went in the we would receive a 20 percent discount on the displayed prices. When another assistant pu... See more
Superdry, you have an absolute gem in your Maidstone store.. Natasha was by far the best sales assistant I've ever come across. Nothing was too much trouble, excellent customer service and knowledge o... See more
Company details
About Superdry - Maidstone
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 12 27 Fremlin Walk, ME14 1QG, Maidstone, United Kingdom
- 01622 762616
4.7
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order made simple
Ordered a T-shirt online using a gift card (had to rub section of card off to enter a number) - it was easy to order - chose to have it delivered to my local branch who messaged me just a couple of days later to advise me it was in.
January 16, 2025
Unprompted review
Staff was very helpful.
December 26, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Maidstone
Hello Jenny,
Thank you for your kind words!
We're so glad to hear that you had a positive experience with our team in our Maidstone store.
We strive to provide excellent customer service and it's wonderful to know we're hitting the mark.
Thank you for shopping with us.
Superdry
Great service from the friendly staff.
December 3, 2024
Reply from Superdry - Maidstone
Hello,
Thank you for your great review!
We're so glad to hear you had a positive experience with our staff at our Maidstone store.
We strive to provide excellent customer service, and we appreciate you taking the time to share your feedback.
Thank you for shopping with us.
Superdry
Bought jumper on line it was too big…
Bought jumper on line it was too big took it back to the shop. Exchange ordered to be delivered shortly.
Many thanks pain free transaction
November 16, 2024
Reply from Superdry - Maidstone
Hello,
Thank you for taking the time to leave a great review.
At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly.
Thanks so much for shopping with us. If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Nice layout of shop
Nice layout of shop
Good lighting as well.
Lovely designed winter coat.
Polite customer service and prompt service.
November 1, 2024
Reply from Superdry - Maidstone
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Customer Care
Customer Service was great
Customer Service was great. Product OK second time around.
October 25, 2024
My son was very pleased with the shirt…
My son was very pleased with the shirt I bought him for his birthday! Very friendly, polite staff!
October 19, 2024
Amazing helpful staff
Amazing help from the young lady, she pretty much kitted out my teenage son and now he has found his look. This was what I thought to be an impossible task. Well done and thankyou.
October 19, 2024
Reply from Superdry - Maidstone
Hello,
Thank you for sharing your 5 star review with us.
At Superdry, we want you to have a great experience, so we are delighted with your feedback regarding our Maidstone store staff support and our range.
Thanks so much for shopping with us, we really appreciate it.
Superdry Team
Comfortable to shop
Like some designer stores, we were left alone to browse and try items on without feeling pressured. Lovely items instore even if they were a little out of price range.
October 15, 2024
Excellent service
Excellent service. Thank you to your staff at the Maidstone Branch they exceed themselves on Customer Service.
October 6, 2024
Best cote I've owned
Best cote I've ever brought never thought I would pay £149.99 but I suppose the saying you only get what you pay is oh so right,it's just a pity you don't offer discount for good customers as we went back within a week for my wife to get one too.
October 10, 2024
We shoped at maidstone store and the…
We shoped at maidstone store and the lady was most helpful,what we wanted was'nt in stock but she contacted the bromley store and they did and put it on hold for us to collect the next day,more staff like this makes it a pleasure to shop instore.
October 6, 2024
Great service
September 11, 2024
Lot of selections and new styles was…
Lot of selections and new styles was available
September 9, 2024
First rate customer care and service.
As usual the shop staff were very helpful and friendly. My order arrived promptly and was exactly as I’d ordered.
September 1, 2024
Great customer service.
The sales assistant was very helpful, engaging and cheerful but not pushy. Great customer service!
August 26, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.