I got notification of my order being delivered to the store two days before I expected it. The young staff member at the Maidstone branch was very helpful and friendly. I'm really happy with all my pr... See more
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Visiting family in Kent. Popped into Superdry, Maidstone and tried on some coats. The one I decided on in the shop didn't have my size. Staff were very helpful when I explained I was visiting from Ess... See more
Brilliant quality, and helpful staff, but was told by the very helpful person who greeted us as we went in the we would receive a 20 percent discount on the displayed prices. When another assistant pu... See more
Superdry, you have an absolute gem in your Maidstone store.. Natasha was by far the best sales assistant I've ever come across. Nothing was too much trouble, excellent customer service and knowledge o... See more
Company details
About Superdry - Maidstone
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 12 27 Fremlin Walk, ME14 1QG, Maidstone, United Kingdom
- 01622 762616
4.7
Excellent
172 reviews
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Staff at Maidstone (Sunday) were…
Staff at Maidstone (Sunday) were friendly and very helpful… went the extra miles to meet our needs. Thank you !
August 10, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fabulous layout
Fabulous layout , merchandise displayed brilliant throughout shop , store welcoming , tidy and clean . Staff super helpful. Fantastic experience . Loved the clothes bright and vibrant , good quality and lots of choice .
July 31, 2024
Reply from Superdry - Maidstone
Hello,
We really appreciate your great feedback about your shopping experience at our Maidstone Store.
We endeavor to give our customers a really positive experience, so we're really happy to read your comments.
Thanks so much for shopping with us. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Super helpful and friendly staff
Super helpful and friendly staff in the Maidstone store when trying to buy jeans for my absent teenager.
July 3, 2024
I have become addicted to this store…
I have become addicted to this store because of the high quality of the clothing. I recommend it to everyone.
June 5, 2024
Reply from Superdry - Maidstone
Hi Oscar,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers.
Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Quick delivery good quality clothes…
Quick delivery good quality clothes quick refund
Easy returns
May 18, 2024
I have always loved Superdry clothes …
I have always loved Superdry clothes and the quality is great! I bought the wrong size 1st of all and I brought it back and it was exchanged for a larger size with no issues and I bought more and why not!
April 19, 2024
Nice experience in your Maidstone…
Nice experience in your Maidstone branch. Lots of choice and laid out well. Attentive staff but not overly pushy. Nice to find a decent store in Maidstone these days. I think there is about 4 that are worth visiting the country town for these days!
April 13, 2024
Great customer service in the Maidstone…
Great customer service in the Maidstone store and super quick delivery too! I absolutely love my new hoodie. It is so warm and looks fab.
April 7, 2024
Good quality, great customer service
Pleased with the item I bought. Good quality and great customer service - exactly what you'd expect from a premium brand.
April 1, 2024
superdry is really underrated
they were super and quick and really nice 🫶 i was rlly surprised at how patient they were with me and helped me with picking things. defo coming again such an underrated store
March 29, 2024
Mr jones …
I use superdry quite often very nice site to check hoodies they have more variety online than in store you get good deals online too very quick service once you order online very happy
March 8, 2024
Price confusion
Brilliant quality, and helpful staff, but was told by the very helpful person who greeted us as we went in the we would receive a 20 percent discount on the displayed prices. When another assistant put it through the till the price requested from us was higher than the displayed price. We queried this and she called for a male supervisor, who then gave a 10 percent discount from the displayed price. As this was an already promised present I paid this inflated price. BUT WILL I EVER USE THE SHOP AGAIN, I DOUBT IT.
March 2, 2024
Very well and professionally service on…
Very well and professionally service on the till 👏
February 28, 2024
Helpful assistant
I went to the Maidstone store to look for T- shirts saw some I liked in the sale but one colour they did not have in my size so I went to the assistant behind the counter and asked if they had anymore in store which they did not then he said he could order one for me and the ones I had chosen he ordered as well so all the ones I wanted would be brand new and no delivery fee because I ordered them in the store.
All in all a great experience in a store which I don’t normally shop in and an assistant who was very helpful.
February 1, 2024
As I walked into the store in Maidstone…
As I walked into the store in Maidstone the young lady was very helpful and explained what was on sale
February 11, 2024
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