I got notification of my order being delivered to the store two days before I expected it. The young staff member at the Maidstone branch was very helpful and friendly. I'm really happy with all my pr... See more
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Visiting family in Kent. Popped into Superdry, Maidstone and tried on some coats. The one I decided on in the shop didn't have my size. Staff were very helpful when I explained I was visiting from Ess... See more
Brilliant quality, and helpful staff, but was told by the very helpful person who greeted us as we went in the we would receive a 20 percent discount on the displayed prices. When another assistant pu... See more
Superdry, you have an absolute gem in your Maidstone store.. Natasha was by far the best sales assistant I've ever come across. Nothing was too much trouble, excellent customer service and knowledge o... See more
Company details
About Superdry - Maidstone
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 12 27 Fremlin Walk, ME14 1QG, Maidstone, United Kingdom
- 01622 762616
4.7
Excellent
172 reviews
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Usually fantastic service but...
Usually fantastic service. The new store manager was unwilling to get a jacket not on the shop floor then flatly stated it would be over £200. I glanced down at the armful of shopping I was ready to purchase which was roughly the same amount so I was unsure if it was being implied it was out of my price range, told her to never mind. At the desk I was forced to endure an absolute train wreck of small talk as well as being told the items I was buying wouldn't fit me before I could depart. The quality of customer service in this store used to match the quality of goods. Unsure if I'll continue to visit this store.
December 3, 2023
thank you 👍👍👍👍👍👍
November 23, 2023
Very helpful staff in Maidstone
Very helpful staff in Maidstone.
Ordered the size I needed in-store (not my local store). Jumper delivered to my address super fast.
November 21, 2023
Great customer service
Lovely friendly helpful staff in Maidstone branch. Great clothing and some good offers for Black Friday
November 24, 2023
Very friendly service
The blonde lady at counter was so nice its made my day.It was at the Maidstone store.
Love my jacket as well.
Customer service 5*
November 27, 2023
Superdry Maidstone
Superdry, you have an absolute gem in your Maidstone store.. Natasha was by far the best sales assistant I've ever come across. Nothing was too much trouble, excellent customer service and knowledge of the products. And myself, coming from a retail background I give huge praise to her. 10/10 to Natasha
November 21, 2023
Great
The member of staff was very informative and welcoming. Greeted with a smiles and ended with enjoy you day and a thank you. Great to ser those value are still around. Thank you to that young lady.
November 18, 2023
The sales woman was excellent she…
The sales woman was excellent she showed me products and as I'm a regular customer and it was my birthday I got 10 % discount brilliant thanks
November 17, 2023
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Could not fault the process
The cashier was absolutely incredible in the Maidstone store, he was so helpful and cheerful. The delivery was quick and the sliders was absolutely perfect and exactly what I wanted.
October 26, 2023
Reply from Superdry - Maidstone
Hi, Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers. Thanks so much for taking the time to give us your feedback. If you loved your new purchase, don't forget to leave a product review as well!
Kind regards, Superdry Care
lovely staff
i sent one of the coats back as it was to small. when in the shop returning the item the cashier was excellent very polite and sorted it with a smile on her face and lovely attitude
August 2, 2023
Never have a problem with superdry
Never have a problem with superdry. Even when order the wrong size staff in store are always helpful
August 1, 2023
speedy and friendly
speedy procedure and notice to click and collect in the shop. The sales was very friendly and nice.
July 16, 2023
Reply from Superdry - Maidstone
Hi, We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so we are happy to hear you are happy with your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards, Superdry Care
Great staff in the the Maidstone store
Great staff in the the Maidstone store, brilliant customer service. Always helpful.
June 30, 2023
Reply from Superdry - Maidstone
Hi, Thank you for taking the time to leave a review. We always aim to offer the best service to our customers every time, so we love to hear from happy customers. Thanks so much for your review and comments.
Kind regards, Superdry Care
Easy click and collect with very…
Easy click and collect with very friendly staff instore.
The shirt is good quality and has washed and ironed up nicely.
June 11, 2023
Reply from Superdry - Maidstone
Hi Elli,
We appreciate you taking the time to review your recent experience with us.
At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly 😊
Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Customer Service
My first purchase of superdry online went well and collected at Maidstone.
First time online shopping with Surperdry and collected 2 days later At Maidstone shop. Thanks for your customer service. 👍
May 14, 2023
Reply from Superdry - Maidstone
Hi Urbain,
Thank you for taking the time to leave a review. We always aim to offer the best service to our customers every time, so it's really good to hear that everything's gone well. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Went to collect my t-shirt not…
Went to collect my t-shirt not realising shop had shut 3 minutes earlier. I knocked on door and girl came over who went and fetched my purchase
May 17, 2023
Reply from Superdry - Maidstone
Hi Andy,
Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Friendly, professional and honest. That was just the staff. The products speak for themselves
The staff are always exceptional but on the occasion I took my daughter to get her mum another jumper they were extra. Really polite and helpful and really accommodating for my daughter who is 3. The interaction and welcoming attitude was nice and was talked about at home and with family after the visit. We were surprised how good the customer service actually is. Alice was so happy and asks to go back she didn't even get anything. Alice just loves the staff there attitude and friendliness. Well done Superdry. You certainly pay for what you get.
May 9, 2023
Reply from Superdry - Maidstone
Hi there,
We appreciate you sharing your feedback with us.
We endeavor to give our customers a really positive experience, so we're really happy to read your comments 😊
Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Customer Service
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