I got notification of my order being delivered to the store two days before I expected it. The young staff member at the Maidstone branch was very helpful and friendly. I'm really happy with all my pr... See more
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See what reviewers are saying
Visiting family in Kent. Popped into Superdry, Maidstone and tried on some coats. The one I decided on in the shop didn't have my size. Staff were very helpful when I explained I was visiting from Ess... See more
Brilliant quality, and helpful staff, but was told by the very helpful person who greeted us as we went in the we would receive a 20 percent discount on the displayed prices. When another assistant pu... See more
Superdry, you have an absolute gem in your Maidstone store.. Natasha was by far the best sales assistant I've ever come across. Nothing was too much trouble, excellent customer service and knowledge o... See more
Company details
About Superdry - Maidstone
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 12 27 Fremlin Walk, ME14 1QG, Maidstone, United Kingdom
- 01622 762616
4.7
Excellent
172 reviews
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Awesome experience!
I got notification of my order being delivered to the store two days before I expected it. The young staff member at the Maidstone branch was very helpful and friendly. I'm really happy with all my products, everything seems to be of high quality and is comfortable!
January 4, 2023
Great service and friendly atmosphere…
Great service and friendly atmosphere in the store
January 10, 2023
Excellent delivery kept informed and…
Excellent delivery kept informed and returns email straight away after returning.
December 30, 2022
The item wasn't in store
The item wasn't in store, so the assistant ordered it for us on-line. Arrived very quickly and was free of charge.
December 8, 2022
Very helpful staff and dealt with my…
Very helpful staff and dealt with my exchange perfectly
November 24, 2022
Very helpful & friendly
Very helpful & friendly. They dealt with my request immediately
October 17, 2022
Very friendly
Very friendly, quick staff, super service. Always pleasure to go to Superdry stores.
October 6, 2022
Excellent experience
Excellent experience, delivered on time and guys in the Maidstone shop were super sweet.
September 4, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Maidstone
Hi, We are so glad we have been able to help with this! We are happy we've been able to assist, and hope you love the order!
Thanks again,
Superdry Care
Purchased Curve Hem Shift Dress size…
Purchased Curve Hem Shift Dress size 12,Colour:Orange. Fits true to size. Perfect with or without a belt. Fantastic for hot weather climate. Comes in various colours too. Liked it so much I purchased another in Blue. Highly recommend. Shop help bent over backwards to assist me. Overall very pleased.
August 23, 2022
Reply from Superdry - Maidstone
Hello,
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we love to hear from happy customers. Thanks so much for taking the time to give us your feedback.
Superdry Care
Perfect fitting cloths no messing…
Perfect fitting cloths no messing around just a quick clean and easy process 😊
August 7, 2022
Reply from Superdry - Maidstone
Hi Nathen,
We appreciate you sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Superdry Care
Superdry store
As always nice staff that work in the Maidstone superdry shop very helpful ppl
July 17, 2022
Reply from Superdry - Maidstone
Hi Jim,
Thank you for sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
Reply from Superdry - Maidstone
Hi Wendy,
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks so much for your review and comments.
Superdry Care
Reply from Superdry - Maidstone
Hi,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks again for the review. We really appreciate it.
Superdry Care
Excellent shopping experience
Fremlin walk superdry is a brilliant superdry shop ,all staff and knowledgeable and friendly and helpful and go extra mile when needed .Always a pleasurable shopping experience in there .Totally recommend.
June 1, 2022
Reply from Superdry - Maidstone
Hi Nikki,
Thank you for taking the time to leave a review. We endeavour to give our customers a really positive experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Superdry Care
Exchange
I bought two pairs of shorts online, but needed to exchange them for a bigger size.
The staff were very helpful and went looking for the sizes I required, and so I came away with two pairs in the right size.
S.
May 16, 2022
I had a good experience with superdry
I had a good experience with superdry.
Delivery was a day early and it was great
April 7, 2022
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