Well, received the package ,good sevice delivered promptly but, the condition was Absolutely abysmal The casual trousers was packed and presented like a piece of Rag.To say I payed £56 pound for th... See more
Location
Switch locationUnit L84-85, Merryhill Shopping Centre, DY5 1QX Brierley Hill, GB
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See what reviewers are saying
It was a new member of staff, she was lovely & very helpful, went to a lot of trouble with ordering my coat but she did a great job.. I got it delivered at home & on plenty time for Xmas.. thanks so m... See more
Received great customer service from 2 girls at the desk at merry hill shopping centre Dudley. They order the item for me by using their on device. Delivery was free and material was amazing and it wa... See more
After trying on the jacket in store and seeing the quality, as some items I've purchased recently have fallen well short of quality of years ago. I ordered online saved having to carry shopping aro... See more
Company details
About Superdry - Merryhill
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit L84-85, Merryhill Shopping Centre, DY5 1QX, Brierley Hill, United Kingdom
- 01384 483169
4.6
Excellent
228 reviews
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Helpful staff
Helpful staff - the music is too loud in all superdry shops, however, at the Merry Hill Centre branch at least there is decent music playing…
November 8, 2022
The lad behind the till was very chirpy
November 12, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quick delivery to local store
Quick delivery to local store , and prompt return service .
Friendly , helpful staff instore to collect package
August 25, 2022
Reply from Superdry - Merryhill
Hi Clover,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so we love to hear from happy customers. Thanks so much for your review and comments.
Kind regards,
Superdry Care Team
Staff were very helpful
August 14, 2022
Reply from Superdry - Merryhill
Hello,
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
Excellent Customer Service
I've ordered online since lockdown, love free delivery and returns and since shops are open, it's so easy to drop in. I usually order 2 sizes to try and return 1 via the shop. Quality is always excellent, often collect from the shop, try on there and return 1 immediately. Staff are always happy to oblige and any refunds dealt with quickly
July 26, 2022
Reply from Superdry - Merryhill
Hello Vicki,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
I received the wrong order
July 25, 2022
Reply from Superdry - Merryhill
Hello Shaney,
Thank you for taking the time to leave a review. We always aim to offer the best service to our customers every time, so we're really sorry that we've got it wrong this time. I've sent you an email to get this sorted out for you. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.
Superdry Care
Great instore customer service, easy ordering and delivery .
the size of the belt i needed wasn't in stock at the merry hill store i visited and was offered to have it ordered with free delivery. the assistant was so respectful and helpful and the belt arrived within a few days- i'm really pleased with the service i received. Thank you
July 4, 2022
Reply from Superdry - Merryhill
Hi Sam,
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Reply from Superdry - Merryhill
Hi,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Delivered on time.
June 30, 2022
Reply from Superdry - Merryhill
Hi,
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
Struggled to find some cropped tops…
Struggled to find some cropped tops that fit nicely in other stores. Tried the ones on in Superdry and they fit perfectly. Great price too. Will shop more often for cropped or t shirts now.
May 29, 2022
Reply from Superdry - Merryhill
Hello Jacky,
Thank you for sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.
Superdry Care
I made some purchase online and I had…
I made some purchase online and I had to return them. I decide to do it in Superdry Merry Hill. The lady at the till was very nice and did everything just in a seconds.
April 14, 2022
Don’t pay extra for special delivery as it makes no difference.
I ordered some flip flops for my holiday expecting by paying extra that they would be delivered when requested not to go on holiday without the flip flops and find that when I get back off holiday that Superdry say they were mislaid in transit and I was being refunded!!! Not a good experience.
March 19, 2022
Reply from Superdry - Merryhill
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
We are happy to see one of our customer service advisors has since dealt with the issue.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Friendly and helpful staff
Friendly and helpful staff, always welcome,great t-shirt. Love it, thank you.
February 5, 2022
Ladies black coat
It was really easy to order from, fast delivery service had no issues I would recommend my coat fit perfectly.
January 27, 2022
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