Well, received the package ,good sevice delivered promptly but, the condition was Absolutely abysmal The casual trousers was packed and presented like a piece of Rag.To say I payed £56 pound for th... See more
Location
Switch locationUnit L84-85, Merryhill Shopping Centre, DY5 1QX Brierley Hill, GB
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See what reviewers are saying
It was a new member of staff, she was lovely & very helpful, went to a lot of trouble with ordering my coat but she did a great job.. I got it delivered at home & on plenty time for Xmas.. thanks so m... See more
Received great customer service from 2 girls at the desk at merry hill shopping centre Dudley. They order the item for me by using their on device. Delivery was free and material was amazing and it wa... See more
After trying on the jacket in store and seeing the quality, as some items I've purchased recently have fallen well short of quality of years ago. I ordered online saved having to carry shopping aro... See more
Company details
About Superdry - Merryhill
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit L84-85, Merryhill Shopping Centre, DY5 1QX, Brierley Hill, United Kingdom
- 01384 483169
4.6
Excellent
228 reviews
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Brilliant quality clothing perfectly…
Brilliant quality clothing perfectly priced brilliant sales always feel good when I walk out the door lovely friendly helpful staff and support the blue light card
September 4, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always helpful staff and quality clothes
August 27, 2024
Reply from Superdry - Merryhill
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Customer Care
Worst experience I’ve had in a very…
Worst experience I’ve had in a very long time. The so called manager at this shop needs talking to we was in the changing rooms trying different pieces when he came in slamming all the curtains back for each cubicle as tho he was looking for something. He stared us out so we asked if everything was ok he replied he works here and for us to carry on I was shocked I thought it was a nightclub for a second
A simple can I help would of done
Embarrassing
August 31, 2024
Reply from Superdry - Merryhill
Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so we're really sorry that we got it wrong this time. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards,
Superdry Customer Care
Return an item with no problems
I returned a shirt without a receipt but I was still able to exchange for other items
August 29, 2024
Staff courteous and helpful
Staff courteous and helpful. Products good quality. Premises clean and inviting.
August 22, 2024
Reply from Superdry - Merryhill
Hello,
We appreciate you sharing your great in-store shopping experience feedback with us.
We endeavor to give our customers a really positive experience, so we appreciate your feedback regarding our Merryhill store and staff.
Thank you for shopping with us, we really appreciate it!
Superdry Team
Staff always extremely helpful
August 11, 2024
very helpful in the shop
August 7, 2024
Great all round experience
The shop assistant who did the order for me. She was extremely professional, polite and helpful. She deserves a special mention.
My daughter is very happy with her new top.
July 30, 2024
I returned goods and was dealt with…
I returned goods and was dealt with very quickly, so much so that I bought another item with the refund.
Great service from the team
August 4, 2024
Poor sizing
Your clothing is good, however the sizing is ridiculous!
I have already emailed customer care venting my frustrations.
I tried on X3 sets of shorts all the same size 36" all differing sizes from 2" to 4" too small. Two of the shorts were the same product of the same colour both labelled the same size but were around 2" in difference.
This is not the first time. Your shirts say Large but must be Meduim at best I have to buy a 3XL from superdry when EVERYWHERE else I buy a Large!
Sort your sizing! I'll not be shopping at superdry until it's been addressed!
July 28, 2024
Reply from Superdry - Merryhill
Thank you for taking the time to leave a review. We always do our best to give our customers a positive experience, so we're really sorry that we didn't get it right this time. We will endeavour to do better next time. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards,
Superdry Customer Care
Good customer service and also do…
Good customer service and also do Bluelight discount, although I think should be 20% not 10%. 👍🏾
July 16, 2024
Reply from Superdry - Merryhill
Hello,
Thank you for taking the time to share your shopping experience at our Merry Hill store.
We always do our best to give our customers a positive experience, so we're really pleased that you're happy with the service.
Thanks for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
S/Dry Merry Hill
Maybe a little light on staff waited around at the till for a while but the woman that completed the purchase was lovely, really really lovely 😻
July 8, 2024
Reply from Superdry - Merryhill
Hello,
Thank you for sharing your feedback with us about your shopping experience at our Merryhill store.
We endeavor to give our customers a really positive experience, , so we're really happy to read your comments.
Thanks for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Staff in the shop was helpful and knew…
Staff in the shop was helpful and knew what I was after. Really good quality clothes.
July 2, 2024
Reply from Superdry - Merryhill
Hello,
We appreciate you sharing your feedback with us about your shopping experience in our Merry Hill store.
We always aim to offer the best service to our customers every time, so we're really happy to read your great comments.
Thanks for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Reply from Superdry - Merryhill
Hi Davie,
Thank you for taking the time to give us your feedback, we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Went on line for a good jacket and…
Went on line for a good jacket and found cheaper and delivered into store next day. Brilliant service
June 6, 2024
Reply from Superdry - Merryhill
Hi Vanessa,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so we love to hear from happy customers.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Quality products
Quality products friendly staff but not pushy. I shop in this store quite regularly so know what to expect. Definitely recommend.
June 15, 2024
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