Well, received the package ,good sevice delivered promptly but, the condition was Absolutely abysmal The casual trousers was packed and presented like a piece of Rag.To say I payed £56 pound for th... See more

Location
Switch locationUnit L84-85, Merryhill Shopping Centre, DY5 1QX Brierley Hill, GB
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See what reviewers are saying
It was a new member of staff, she was lovely & very helpful, went to a lot of trouble with ordering my coat but she did a great job.. I got it delivered at home & on plenty time for Xmas.. thanks so m... See more
Received great customer service from 2 girls at the desk at merry hill shopping centre Dudley. They order the item for me by using their on device. Delivery was free and material was amazing and it wa... See more
After trying on the jacket in store and seeing the quality, as some items I've purchased recently have fallen well short of quality of years ago. I ordered online saved having to carry shopping aro... See more
Company details
About Superdry - Merryhill
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit L84-85, Merryhill Shopping Centre, DY5 1QX, Brierley Hill, United Kingdom
- 01384 483169
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Being polite and very helpful staff …
Being polite and very helpful staff very good quality clothing ,
Really polite helpful staff at the…
Really polite helpful staff at the Merry Hill branch.
Quality items with super easy service. Fast delivery and uncomplicated…
Fast delivery and uncomplicated purchase/return - superb service
Quick and very helpful in the Merry…
Quick and very helpful in the Merry Hill store on both occasions,the delivery was expedited with great efficiency.Thankyou very much
The staff were very pleasant and…
The staff were very pleasant and helpful.
The quality of you clothing is great,it is just a shame you don’t offer discounts to your customers. I would go more often.
Staff very helpful even though they…
Staff very helpful even though they were busy sorting shelfs and tidying store.
I was kept informed by email about…
I was kept informed by email about delivery which was on time .
Returning the item was easy . I returned it to the local shop, it was a very efficient procedure .
Great store, polite staff, lovely coat
I ordered my coat on superdry site and requested collection from my local store, I was emailed in a couple of days to say it was ready to collect.
I went to store to fetch it, I wS served by friendly staff, lovely clean tidy store. My coat was perfect
Great product at superb price
The staff were really…great
The staff were really outstanding,nothing
Was to much for them and no do not get that very often ,the store was clean and very tidy so you can see a great collection,these are the people you need more of,regards David&Suzanne
Friendly staff, top service
Friendly staff, very helpful.
Had to exchange an item bought online. The member of staff found it online and had it sent directly to me.
Great service.
Coat
I ordered my coat and it was delivered to my local store the next day, I recieved my email and went to collect where I was met by a lovely lady and recieved my parcel.
Pleasant experience at the till
Pleasant experience at the till, had a little joke with the cashier about my email address. Nice clean shop. Plenty to choose from. Coat was reduced to 69.99, got to the til and had another 20% off, paid, just over £61. Decent coat, well made.
Easy online shopping and checkout
Easy online shopping and checkout. Friendly staff at pick up store at Merry Hill.
Item ordered and delivered to the…
Item ordered and delivered to the store, delivery was quick and I was kept informed, when collecting the item I decided it wasn’t for me, lady in the store organised the return and the refund with no fuss, would definitely use superdry again. Really impressed with the service. Thank you
Click and collect Fast click and collect and pleasant…
Fast click and collect and pleasant staff
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