Really helpful knowledgable staff who knew stock in store but also alternatives available on the website, which i ordered in store and had delivered directly to home. Was served by Imogen and she was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got my recent purchase during a sale. Item I bought was almost 50% less than original price, quality jacket at a bargain price. The shop is well laid out, but could do with a bit more lighting, it ma... See more
November 6th - 2.30pm Metro centre store Lovely young lad assisted me with with different sizes when I was in the changing room also at the til.There was lovely lady with long dark hair was incredib... See more
Company replied
Bought a long coat online and they delivered when they said quality was amazing and keeps me lovely and warm, very easy website to order off too
Company details
About Superdry - Metro
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 9/9A Red Mall, Lower Central, NE11 9YG, Gateshead, United Kingdom
- 01914 601724
4.7
Excellent
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely coat
Quick and easy delivery had to return to shop as coat to big but very helpful assistant exchanged in metro centre no hassle and easy
October 19, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service
Didn't have the size in store that I wanted. However the staff checked stock and got the size I wanted delivered to me in 3 days. Great service and wonderful staff 10 out of 10
September 19, 2023
Reply from Superdry - Metro
Hi Chris,
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
First class experience
Extremely helpful member of staff who was friendly, professional and very pleasant. Helped in whatever way she could. Made shopping experience a lovely experience.
August 14, 2023
Reply from Superdry - Metro
Hi Caroline,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Easy to order and collect
July 24, 2023
Excellent customer service
July 15, 2023
Great customer service and very…
Great customer service and very helpful. Great items and perfect fit, very good quality too.
Will be using more often!
July 15, 2023
Easy to order online & then collect…
Easy to order online & then collect from the shop. Staff very friendly. Good quality & sizing.
July 12, 2023
They deliver my package and Didn’t give…
They deliver my package and Didn’t give me any real reason why my package is still pending it’s been more than 8 days and no package yet
July 2, 2023
Reply from Superdry - Metro
Hi Steffen,
Thank you for sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we're really sorry that we didn't get it right this time. We will endeavor to do better next time. We've sent you an email to get this sorted out. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.
Kind regards,
Superdry Care
Sales personnel were very good at thier…
Sales personnel were very good at thier jobs...
June 14, 2023
Reply from Superdry - Metro
Hi Lisa, Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we love to hear from happy customers and their shopping experiences. Thanks so much for your review and comments which we have shared with the store.
I ordered my Fleece from yourselves…
I ordered my Fleece from yourselves last week, it was in store the next day, i managed to collect it on Sat no hassles at all! I lv the colour & the fleece itself very cosy
June 13, 2023
Reply from Superdry - Metro
Hi Shirley,
We appreciate you taking the time to review your recent experience with us.
At Superdry, we want you to have a great experience, so we love to hear from happy customers 😀
Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Customer Service
Really helpful
Really helpful, friendly staff, sorted an issue that superdry online couldn't. Very grateful indeed
May 22, 2023
Reply from Superdry - Metro
Hi Emma,
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we love to hear from happy customers. Thanks so much for your review and comments.
Kind regards,
Superdry Care
The clothes are always the best quality…
The clothes are always the best quality and this has been consistent for the last 12 years I've been buying from them.
May 3, 2023
Helpful exchange
Checked out the back for a coat I had bought in a smaller size and were so helpful for me to make an exchange.
April 6, 2023
The Jacket I wanted was not available…
The Jacket I wanted was not available in my size in store, so it was ordered online. There was an error with the 20% discount which was rectified
March 19, 2023
I went to Superdry in metrocentre…
I went to Superdry in metrocentre Gateshead and bought a quilted coat at £144 and when I wore the said coat next day had a massive hole in right hand pocket. Too far to take back and also snow came down so my husband then repair it. 8/3/23 not good for money paid. I also still have receipt and jacket tag for proof.
March 2, 2023
The quality of the product and…
The quality of the product and reasonable home delivery cost
February 17, 2023
Excellent
Excellent. Received the items in 2 days. Quality is asusual great. Had to return few items due to incorrect size I ordered and returns is very easy and free of cost.
February 8, 2023
Was amazed at the bargains in the sale…
Was amazed at the bargains in the sale if people wannna good bargain no one does it better than super dry from ordering to delivery superb service can’t ask for more would have given more stars if I could have and the quality of each item 100% spot on
January 3, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.