Superdry - Metro Reviews 111

Shop staff were very helpful. My choice was not in stock but staff ordered on line delivered in 3 days . Well happy

I had no message to say the item had arrived in store. I only received the dispatch emails which meant my item had been in store for 2 days before I knew to collect it after ringing the store.

The item was out of stock in my size. The member of staff who helped me order online was a lovely guy. He went out of his way to ensure good service. My shirt arrived at the store quickly and all staff I met were great.

Effortless super fast service staff in shop very helpful thanks

Great customer service!

My original order was placed easily and arrived quickly. One of my items was too big and so I got in touch with the social media team who gave me the info to either return through the post or to pop in store.
I went into my local store at the Metrocentre and the staff were fantastic. Very helpful and friendly. They didn't have my item in store but they were able to process an exchange and get a replacement sent out to my home address. It arrived within a couple of days.

On top of the great service, the items themselves are of a lovely quality as usual for Superdry.

Thank you!

Always great reliable delivery and updates with communication

Visited store to look at sale for a family member. Found a jacket we wanted but store didn’t have the right size. Priced differently on-line, advised to buy on-line for the correct size then return to store and they will refund the difference. Staff were friendly and helpful. Not a massive amount of size availability in store. Womens clothes availability and range are not size inclusive.

Excellent service without even asking. A member of staff noticed I couldn't find my size and found it online and had it delivered to my home address within a couple of days. Not often these days you find friendly staff that help you without even asking them brilliant well done !!!

Shop didn't have mens shorts in stock in the size required, the assistant said he could order them for me to be delivered to my home address. They arrived within 3 days of ordering. Excellent service, both from the shop and the warehouse 👏.

Once again perfect! Total SUPERDRY quality.

Went to the store to collect an online order, tried on the shirts and returned the ones that didn’t fit. At the same time I bought some shirts from the store and some hoodies for my wife. The staff were exceptionally helpful and nothing was too much trouble even locating the correct size from stock or a manikin!
Overall really impressed with the service and the quality of the clothes.

Easy ordering process on-line, added bonus of Bluelight Card holder discount and order in store ready to collect in good time. Products of good quality and fit. Will definitely use click & collect service again.

Very easy to order anything from Superdry if in the shop they do not have any item in your size Very friendly and helpful

Ordered Thursday and delivered free on the Saturday

Good quality clothes, exceptional service

Ordered the item in the shop. Had to be delivered as they did not have my size. Arrived very quickly. Smooth transaction throughout.

Ordered via home delivery and click and collect, both were quick and hustle free. Pleased to see you've swapped the delivery company, as the first one once left a delivery in the garden waste bin. Luckily the jumper was a perfect fit, but I had to wash it three times to get rid of the awful smell.
Happy customer, thanks 😊

Great quality and a very fast delivery and kept up-to-date the whole way through.

Great fit and a good look 2

I recently bought two tops for my husband which were the wrong size. I took them back to a different store in the Metro centre Gateshead and unfortunately the right size was not in stock. However the lady at the till could not have been more helpful and I was able to return the tops with refund and she ordered the tops for free delivery at home. They arrived two days later. Excellent service!