Really helpful knowledgable staff who knew stock in store but also alternatives available on the website, which i ordered in store and had delivered directly to home. Was served by Imogen and she was... See more
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Got my recent purchase during a sale. Item I bought was almost 50% less than original price, quality jacket at a bargain price. The shop is well laid out, but could do with a bit more lighting, it ma... See more
November 6th - 2.30pm Metro centre store Lovely young lad assisted me with with different sizes when I was in the changing room also at the til.There was lovely lady with long dark hair was incredib... See more
Company replied
Bought a long coat online and they delivered when they said quality was amazing and keeps me lovely and warm, very easy website to order off too
Company details
About Superdry - Metro
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 9/9A Red Mall, Lower Central, NE11 9YG, Gateshead, United Kingdom
- 01914 601724
4.7
Excellent
111 reviews
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5 star products, recommended!
January 6, 2023
Excellent service
Ended up changing the size 3 times after it had been delivered but at no point was it an issue. Great service.
December 30, 2022
Staff at Metrocentre Gateshead went out…
Staff at Metrocentre Gateshead went out of their way to make sure I got what I wanted
December 19, 2022
Excellent customer service from the girl in the shop
The girl in the shop was so helpful.
Nothing was to much trouble for her.
She went over and above to help.
She ordered my coat online.
Easy transaction and very professional with customers.
December 20, 2022
Helpful staff.
December 14, 2022
Fabulous customer service x
Fabulous customer service x
Couldn t ask fir a more helpful friendly lady x
Thank you x
December 20, 2022
Speed and ease of ordering and pick up
Speed and ease of ordering and pick up. Lovely quality item also
December 14, 2022
Great staff
The staff at Metrocentre branch were really helpful today. I had seen a coat on the website and they helped me look for it. The girl on the till was also polite and friendly. Great customer service
December 17, 2022
Great service in store and promt…
Great service in store and promt delivery of a great quality product
December 7, 2022
I love Superdry on line shopping
I love Superdry on line shopping, straightforward, quick and very easy.
November 25, 2022
Easy purchase experience* and…
Easy purchase experience* and collection from local store.
*Only thing that was a bit strange was that I found the item I was after on Google Shopping but couldn't find it directly on your website?
November 25, 2022
I havsue bought superdry for a number of…
I have bought superdry for a number of years now my husband loves the socks , my son in law is superdry head too toe
November 17, 2022
Extremely helpful and polite from start…
Extremely helpful and polite from start to finish.
November 30, 2022
Xmas present
Ordered online and picked up in store with no problems. Polo shirt is of good quality and style. Bought as a Xmas present for my son.
November 22, 2022
Excellent experience Very helpful in store and speedy free…
Very helpful in store and speedy free home delivery, excellent
November 12, 2022
May use AI-assist with repliesRead more
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Bad experience
Bad experience. Zip was faulty on the coat in store so was advised to order online on site for home delivery. They selected the wrong coat. Colour, size and even gender. To return this I had to drive 50mile round trip. Though I regularly buy Superdry products due to this experience, the rubbish online returns policy I will not be using or buying this brand again.
November 11, 2022
Reply from Superdry - Metro
Hi Sarah,
We appreciate you taking the time to review your recent experience with us.
At Superdry, we want our customers to have a really positive experience, so we're really sorry that we got it wrong this time.
I've sent you an email to try and assist further.
Thanks again for taking the time to leave a review. We really appreciate all feedback.
Superdry Team Care
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