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Superdry - Metro Reviews 

111
TrustScore 4.5 out of 5

4.7

Unit 9/9A Red Mall, Lower Central, NE11 9YG Gateshead, GB


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Rated 5 out of 5 stars

Really helpful knowledgable staff who knew stock in store but also alternatives available on the website, which i ordered in store and had delivered directly to home. Was served by Imogen and she was... See more

Rated 5 out of 5 stars

Got my recent purchase during a sale. Item I bought was almost 50% less than original price, quality jacket at a bargain price. The shop is well laid out, but could do with a bit more lighting, it ma... See more

Rated 5 out of 5 stars

November 6th - 2.30pm Metro centre store Lovely young lad assisted me with with different sizes when I was in the changing room also at the til.There was lovely lady with long dark hair was incredib... See more

Company replied

Rated 5 out of 5 stars

Bought a long coat online and they delivered when they said quality was amazing and keeps me lovely and warm, very easy website to order off too


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Metro

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • Unit 9/9A Red Mall, Lower Central, NE11 9YG, Gateshead, United Kingdom

  • 01914 601724

4.7

Excellent

TrustScore 4.5 out of 5

111 reviews

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4.7

All reviews

(111)

13,643 reviews in the last 12 months

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Rated 5 out of 5 stars

Had to visit the store as my order…

Had to visit the store as my order online has still not arrived, having ordered it 17th December. I told the staff and they were very helpful with advice as to if ever my order arrives I can take it back to the store and they will help with return. They also gave me your customer service number

December 25, 2021
Rated 4 out of 5 stars

Only available online at the time

Only available online at the time. Had to return the first one due to a minor fault but very happy with the colour and fit. Returned the original in-store but very easily ordered another one to be sent direct. The store even honoured the discount from the first order. Arrived a couple of days later, just before Christmas. Usually a 12 but went with a 14 or a large. Perfect relaxed fit.

December 24, 2021
Rated 5 out of 5 stars

Great customer service

Great customer service, really helpful in ordering a size that wasn’t in stock and having it delivered to home. Coat itself is lovely and warm, well worth the price.

November 18, 2021
Rated 5 out of 5 stars

Online Click & Collect

I ordered a coat online, to collect from the closest store. I ordered it on the evening and it arrived in store the next morning. Therefore, I was able to pick my order up the day after. I absolutely love my coat, it's most definitely worth the money. I was greeted by a lovely girl who pointed me in the right direction and got fab service from the young lad who served me. Overall great experience.

October 19, 2021
Rated 5 out of 5 stars

Great service

Item not in stock in store. A very nice young lady ordered it online for us. It arrived a few days later. Well worth the wait. The colour was perfect and the fabric was a great quality. A lovely fit my husband looked great in it. Very good service. Thanks.

September 5, 2021
Rated 4 out of 5 stars

Fantastic customer service

Have never been in Superdry before nor bought from the website but wanted a baseball style top. Excellent customer service in store, checked the stock, and eventually found something online which they ordered for me and was delivered just a couple of days later. Perfect fit and really comfortable.

July 3, 2021
Rated 5 out of 5 stars

That extra mile.

The staff were so helpful and polite, going the extra mile to help me in my shopping outing. The item I was looking for was no longer in stock, due to the season, but they checked online for me. They were first class and the item I purchased, was even delivered F.o.C. within 48 hours. Well done Superdry at the Metrocentre.

June 14, 2021

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