The product quality is good. However. the store assistant told me my item would be delivered the next day. 4 days later still not here. Customer service (no telephone help just online chat) then te... See more
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I was looking for a men bomber jacket as a gift for my friend. As soon as enter the shop in MK Shopping center a lovely lady asked me if I need help. I did mention about bomber jackets and her confid... See more
Went into Superdry, Milton Keynes and was very impressed with the quality, colours and selection of mens clothing. Purchased 4 shirts, not cheap, but better to pay for something that looks good and b... See more
As always, all staff are wonderfully welcoming! They go above and beyond to make sure that their customers experience a wonderful visit to their store. The lady serving us on our most recent visit... See more
Company details
About Superdry - Milton Keynes
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit SU15/16 Midsummer Place, MK9 3GB, Milton Keynes, United Kingdom
- 01908 605126
4.7
Excellent
374 reviews
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Found what I wanted very quickly
Found what I wanted very quickly
Made my choice of colour
Took them to the till. No Q
Paid in cash
The person behind the till was very helpful.
November 14, 2024
Reply from Superdry - Milton Keynes
Hello,
Thank you for taking the time to leave a review.
At Superdry, we want our customers to have a really positive experience, so it's great to read your positive comments about our Milton Keynes store.
Thank you for shopping with us. we really appreciate it.
Superdry Team
Quality, quality, quality!
Excellent staff assistance as they didn't have the size I wanted in store (Milton Keynes), so ordered form me straight away. Speedy delivery and a beautiful item. TBH I love Superdry, it's just quality all the way.
November 3, 2024
Reply from Superdry - Milton Keynes
Hello,
Thank you for reviewing your store shopping experience at our Milton Keynes store.
At Superdry, we want our customers to have a really positive experience, so it's great to hear from happy customers.
Thank you for shopping with us and supporting our brand.
Superdry Team
Reply from Superdry - Milton Keynes
Hello,
Thank you for taking the time to leave a review.
We endeavour to give our customers a really positive experience, so we're really sorry to hear this.
Please contact our store direct for support. Our team will be happy to assist you.
We have taken onboard your valuable feedback.
Superdry Team
Customer service
The assistant that served me at the till was excellent! I’m quite difficult to please but she was so helpful, helping me source items, offering options to order in/ deliver, checking for sizes. All with a smile. Good job
October 29, 2024
Reply from Superdry - Milton Keynes
Hello,
We appreciate you sharing your feedback with us about your shopping experience at our Milton Keynes store.
We always aim to offer the best service to our customers every time, so we're really pleased to read your great comments.
Thanks for shopping with us, we really appreciate it.
Superdry Team
The assistant that found me exactly…
The assistant that found me exactly what I wanted and when I asked for two arranged for the extra one to be posted to me
October 8, 2024
No pressure staff
No pressure staff, plenty of choice, efficient and helpful at all times.
October 12, 2024
Premium brand... worst customer service
I bought 2 coats and a hoodie and I needed to send one of the coats back as it didn't fit quite right. The returns process is absolutely crazy and is completely broken. The online chat system is broken and from what I can tell looking at all the feedback on here it hasn't worked for months. This is a premium barnd that costs far more than it should for what it is, and yet they have the worst customer service. Primark tries harder and has better customer service than Superdry. I ended up going into store in Milton Keynes and I was met by a rude assistant on the till who couldn't have cared less about my issue. An issue that was simply a wrong size coat the needed swapping for a better fitting size. I ended up forcing a full refund and walked out. I can't believe my disbelief that a company that charges so much money can't be bothered to improve it's processes, sort out their broken website and hire and train staff who actually know how to do their job, know UK consumer laws or at least smile. Ridiculous.
October 6, 2024
Reply from Superdry - Milton Keynes
Hello,
Thank you for taking the time to leave a review.
At Superdry, we want our customers to have a really positive experience, so we are sorry to hear of these frustrations and sincerely apologise for the experience.
Our Customer Care team are available 6 days a week as detailed on our website Help Centre. Live chat is available Mon - Fri 8am to 6pm, Saturday 9am to 5pm. Closed Sunday. We aim to respond to emails within 72 hours : care@superdry.com
We have taken onboard your valuable feedback to learn and improve our service.
Thank you for shopping with us.
Superdry Team
Great service from the staff
Great service from the staff, the guy at the till was very helpful.
October 3, 2024
The approachability of the two staff…
The approachability of the two staff members that I spoke with and the knowledge they held on products online and instore
October 3, 2024
I felt the staff was not that…
I felt the staff was not that interested in showing me some options.
September 28, 2024
Friendly staff
September 14, 2024
Brilliant
Brilliant company love the fast track delivery option came with in 3 days which was great.👍
September 6, 2024
Great sales person
Great sales person.
She was very friendly and engaging, not like most of the youth of today!
September 11, 2024
Opened a checkout for us so we didn’t…
Opened a checkout for us so we didn’t have to wait
September 4, 2024
Fast delivery of items ordered in store
August 26, 2024
Reply from Superdry - Milton Keynes
Hi, thank you for sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers. Thanks for taking the time to leave a review. We really appreciate it. Kind Regards, Superdry Customer Care
Great t-shirts but only two tills and a…
Great t-shirts but only two tills and a huge, very slow queue!
August 28, 2024
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