The same size on different shirts and tee shirts differs considerably. Extra large on one fits great while extra large on another one feels like a small size. The girl who served us was extremely help... See more
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See what reviewers are saying
I really appreciate the staff in the store in Newcastle. I feet that they are genuine helping. I purchased a dress for myself on very important occasion of my life and that was for my graduation day!!... See more
Ordering online was straightforward. I had notifications about every step of the process, from purchasing to collecting! The item (jacket) was well packaged and the collection in store was hass... See more
As always quality coats. Bought ripstop mens coat as suffer from the cold and this was the ideal choice to keep me very warm while doing my school pickups. Website recommended size medium but from pre... See more
Company details
About Superdry - Newcastle upon Tyne
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
26 Blackett Bridge, NE1 7JH, Newcastle upon Tyne, United Kingdom
- 01912 616082
4.8
Excellent
225 reviews
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Very positive experience😊
I found all of the staff I dealt with very friendly and helpful 😊 Sarah at the eldon square branch for a bit of information I required regarding the sizing of the clothes. Then Annabelle and Tom at the gateshead store 😊 Thank you
November 28, 2022
all staff very helpful in finding items
November 23, 2022
The garment purchase was made…online
The garment purchase was made efficiently & promptly & the garment quality was excellent!
November 21, 2022
Extremely helpful staff with good…
Extremely helpful staff with good advice and actions
November 19, 2022
The customer care as amazing
The customer care was amazing. The employer made a great suggestion after listening to my preferences.
October 27, 2022
Great guy called Jacked based in the…
Great guy called Jacked based in the Newcastle store gave us excellent customer service , he even went as far as to place an online order on my behalf as the item I wanted wasn’t it store .
October 24, 2022
Quality of the clothes is very good
Quality of the clothes is very good. The staff were also very helpful.
October 24, 2022
Made the whole experience simple and…
Made the whole experience simple and smooth. When I went to collect my order the staff were really polite and helpful.
October 9, 2022
Very helpful friendly staff
Very helpful friendly staff , always do their utmost to assist , Great store
September 24, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Happy customer
Visited Saturday The guy in Newcastle store with an American accent was so lovely and helpful. Lots of choice in store.
August 27, 2022
Reply from Superdry - Newcastle upon Tyne
Hi - thanks so much for this lovely review - we really appreciate this! We have passed on this message to the store, and will make sure this doesn't go unnoticed!
Thanks again,
Superdry Care
Very nice shirts
Very nice shirts. I have to return 1 in store as it is bigger than I expected but the process was really smoothly and the staff was really nice
July 7, 2022
Reply from Superdry - Newcastle upon Tyne
Hello,
Thank you for taking the time to leave a review. We always do our best to give our customers a positive experience, so we're really happy to to read your comments. Thanks so much for your review and comments.
Superdry Care
Unusual jacket in good quality material.
July 2, 2022
Reply from Superdry - Newcastle upon Tyne
Hi,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Excellent service!
I’d originally ordered online to be delivered to store. They couldn’t have more helpful in the Newcastle store - I tried on the shirt which was just what I wanted but too big, the staff helped me arrange a return and refund and order the next size down which was delivered to store the next day- really happy.
June 9, 2022
Reply from Superdry - Newcastle upon Tyne
Hi,
Thank you for sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
great Quality Tee shirts
April 15, 2022
Coat
Ordered my coat in Newcastle shop and had it delivered to home address. The young assistant who served me could not have been more helpful.
Excellent experience , timely delivered .
Love the coat
March 19, 2022
Staff were very helpful friendly and…
Staff were very helpful friendly and efficient efficient did not have garment in stock so the ordered it on line for me.
March 2, 2022
I went to the Newcastle store on the…
I went to the Newcastle store on the 17th feb the lady was so helpful will definitely go back rather than doing my shopping online she made my day.
February 18, 2022
You can never have too many jackets!
Ordered several jackets as could not decide online which to buy. They were delivered to the store where I was able to try them and immediately hand back the ones I did not want. By the time I got home my return was completed and refunded. Excellent experience
January 25, 2022
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