The same size on different shirts and tee shirts differs considerably. Extra large on one fits great while extra large on another one feels like a small size. The girl who served us was extremely help... See more

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See what reviewers are saying
I really appreciate the staff in the store in Newcastle. I feet that they are genuine helping. I purchased a dress for myself on very important occasion of my life and that was for my graduation day!!... See more
Ordering online was straightforward. I had notifications about every step of the process, from purchasing to collecting! The item (jacket) was well packaged and the collection in store was hass... See more
As always quality coats. Bought ripstop mens coat as suffer from the cold and this was the ideal choice to keep me very warm while doing my school pickups. Website recommended size medium but from pre... See more
Company details
About Superdry - Newcastle upon Tyne
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
26 Blackett Bridge, NE1 7JH, Newcastle upon Tyne, United Kingdom
- 01912 616082
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Super dry
Bought tops for my partner in store staff where very friendly also very helpful had to take one back to change size and where exchanged no problem
Super service
It’s a gift for Xmas so not worn yet!!!!
But the service from the Superdry shop in Newcastle was first class - the young man serving us was attentive and very helpful.
He ordered the coat for us on line and it was delivered to my door 2-3 days later. Absolutely great.
Quick delivery
I bought something online
I bought something online, it wasn't the right size ,went to the shop to exchange, nothing it was a problem. I was ready for a 1000 questions but it was straightforward and the staf ,from Eldon square was lovely. That was 2/12/23 in the morning.
Coat looks lovely
Coat looks lovely, love the colour, thinner than I thought it would be on the sleeves but still nice & warm
Very nice salesperson competent and…
Very nice salesperson competent and professional and friendly .
Enjoyable experience
The Staff were very helpful with the questions I had for them and they were very efficient
Son’s future presents sorted!
Your service was brilliant my son’s favourite brand so joined for future purchases. All went very smoothly so thank you very much.
I went to store but the biggest size is…
I went to store but the biggest size is 2xl I needed a 3xl so had to order online after trailing to town to get one in store.
Quick and efficient service on line
Quick and efficient service on line. Friendly staff when picking up order from shop
Helpful assistant
Helpful assistant. Knowledgeable on ordering things that they didnt have in stock which were then delivered promptly.
The assistant was very helpful.
Bought 1/4 zip wool jumper
I saw a jumper online but it wasnt in store. The store staff kindly advised on similar fitting garments so I could try for size and advised on the online booking process. I ordered my jumper and it was there the following day. The whole process was easy and quick 🙂
Quick service and quality clothing.
May use AI-assist with repliesRead more
Simple and easy
Ordered my products online, very easy, also friendly staff at Newcastle branch.

Reply from Superdry - Newcastle upon Tyne
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