The same size on different shirts and tee shirts differs considerably. Extra large on one fits great while extra large on another one feels like a small size. The girl who served us was extremely help... See more
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See what reviewers are saying
I really appreciate the staff in the store in Newcastle. I feet that they are genuine helping. I purchased a dress for myself on very important occasion of my life and that was for my graduation day!!... See more
Ordering online was straightforward. I had notifications about every step of the process, from purchasing to collecting! The item (jacket) was well packaged and the collection in store was hass... See more
As always quality coats. Bought ripstop mens coat as suffer from the cold and this was the ideal choice to keep me very warm while doing my school pickups. Website recommended size medium but from pre... See more
Company details
About Superdry - Newcastle upon Tyne
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
26 Blackett Bridge, NE1 7JH, Newcastle upon Tyne, United Kingdom
- 01912 616082
4.8
Excellent
225 reviews
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The staff were welcoming
The staff were welcoming, friendly and helpful, were helpful when I asked questions, nothing was a bother or inconvenient to them
November 9, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor communication
Ordered to pick up item in the store and received an email to say it had arrived. I have trouble walking & have to take a bus to get there only to find the item hadn't been delivered to the store. They had to re-order it, necesstating another trip to pick it up. Not good, it should be left to the store to inform the customer when it arrives. Staff in store excellent, friendly and helpful.
November 15, 2024
Reply from Superdry - Newcastle upon Tyne
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind Regards,
Superdry Customer Care
The staff in the Newcastle town center…
The staff in the Newcastle town center branch were super helpful. They didn’t have a 3XL in the shop but found it online for me, and had it delivered to my house in London the next day!
November 10, 2024
Reply from Superdry - Newcastle upon Tyne
Hello,
Thank you for sharing your feedback about your experience at our Newcastle upon Tyne store.
We always aim to offer the best service to our customers, so we're really pleased that everything has gone smoothly.
Thanks so much for shopping with us!
Superdry Team
Excellent service in the Newcastle store
November 13, 2024
Reply from Superdry - Newcastle upon Tyne
Hello,
We appreciate you sharing your feedback about our Newcastle upon Tyne store.
We always aim to offer the best service to our customers every time, so we're really pleased to read your great comments.
Thanks so much for shopping with us. If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Always good customer service.
October 28, 2024
Reply from Superdry - Newcastle upon Tyne
Hello,
Thank you for taking the time to give us your feedback.
We always do our best to give our customers a positive experience, so we're really happy to read your comments about our Newcastle Upon Tyne store.
Thanks so much for shopping with us, we really appreciate it.
Superdry Team
Super helpful staff
Super helpful staff ordered for me as size required wasn’t available in store.
Order received quickly
October 26, 2024
Reply from Superdry - Newcastle upon Tyne
Hello,
Thank you for taking the time to leave a great review about your shopping experience at our Newcastle upon Tyne store.
We always aim to offer the best service to our customers every time, so we're pleased to read your comments.
Thanks for shopping with us, we really appreciate it.
Superdry Team
Good service from checkout staff
October 21, 2024
Reply from Superdry - Newcastle upon Tyne
Hello,
Thank you for sharing your online store experience feedback with us.
At Superdry, we want you to have a great experience, so we are happy to hear everything went well at our Newcastle Upon Tyne.
Thanks so much for shopping with us, we really appreciate it.
Superdry Team
Super helpful staff at Newcastle store
Super helpful staff at Newcastle store. My coat is awesome..
Amazing range of winter clothing at reasonable prices 👍
October 9, 2024
Reply from Superdry - Newcastle upon Tyne
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Customer Care
The staff is so accommodating and gave…
The staff is so accommodating and gave me options and fast delivery.
September 15, 2024
Given wrong information via your…
Given wrong information via your helpline, given a voucher by Newcastle branch shop, major difficulties when trying to purchase items but voucher would not work, also shops only stock small sizes. Poor service offered by customer services phoneline
August 12, 2024
Loved what I bought
Loved what I bought, and wanted to purchase more yet I products marked as same size differ massively when tried on. A reason which stops on line purchasing aswell. Staff were great I just wish there was more of a consistent approach to their product sizing
August 17, 2024
Just had a good alround service and…
Just had a good alround service and delivery to the shop was very quick and staff at the shop were extremely helpful and friendly couldn't ask for more
July 18, 2024
Great coat excellent quality staff in…
Great coat excellent quality staff in shop we’re so helpful
June 14, 2024
Reply from Superdry - Newcastle upon Tyne
Hi Jayne,
We appreciate you taking the time to review your recent experience with us. We love to hear from happy customers.
Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
Great range of sizes and styles in…
Great range of sizes and styles in store and really helpful staff
June 12, 2024
Reply from Superdry - Newcastle upon Tyne
Hello,
Thank you for taking the time to leave a review.
At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly.
Thanks so much for shopping at our Newcastle Upon Tyne store. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Helpful staff need equipment that works
Didn't like the item I bought online so took it back to the shop and the staff at the Newcastle branch were extremely nice and helpful though they could do with having equipment that works in order to help them with they're job as the poor girl trying to help me order another item had to try at least 2 console before one would connect. Come on superdry your staff deserve better than that!!
May 11, 2024
Reply from Superdry - Newcastle upon Tyne
Hello,
We appreciate you sharing your feedback with us.
At Superdry, we want you to have a great experience, so we apologise for the issue. We have taken on board your valuable feedback regarding the store. We use all feedback to learn and improve.
Thanks for shopping with us, we really appreciate it.
Superdry Team
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