I went to Northampton branch last Saturday and wanted to buy some items for my husband for our holiday as he was unable to come shopping with me. I had him on a video call as I looked at various items... See more
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I took clothing back for a refund because they were too small. I returned the items the very next day in perfect condition with the tags still on and received £50 short.
I bought a hoodie from the Northampton store. There was an issue with it after 1 wash…we took it back to see what could be done, as I didn’t have the receipt….SCARLETT, the store manager was wonderful... See more
Easy ordering online, fast delivery, item arrived well packaged and on perfect order. The item dis not suit me unfortunately, so had to be returned. The return process was very easy. I returned it to... See more
Company details
About Superdry - Northampton
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit SU34/36, Grosvenor Centre, NN1 2EB, Northampton, United Kingdom
- 01604 603556
4.4
Excellent
167 reviews
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I’ve always loved your product
I’ve always loved your product. I have many items T-shirt, sweatshirt, coat and hoodies. Great customer service and always a good selection in store.
April 26, 2025
Renu the fragrance lady is so polite…
Renu the fragrance lady is so polite always greets me with a smile I always go to her as she knows exactly what perfume I like I would like to say thank you Renu for always being so brilliant your amazing a credit to superdug don't let her go she's just absolutely amazing young lady ❤️she always tells me the best offers on the fragrances I like
March 20, 2025
Unprompted review
Good customer service.helpful advisor
March 28, 2025
Customer service agent was friendly and…
Customer service agent was friendly and helpful.
January 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great quality jacket good value for…
Great quality jacket good value for money quick delivery
December 11, 2024
Reply from Superdry - Northampton
Hello,
Thank you for your fantastic review!
We're thrilled to hear you love your new jacket and appreciate the quick delivery. We strive to provide our customers with the best possible experience.
We hope you have a lovely Christmas,
Superdry
Great customer service
Great customer service, ordered my item and delivered to home
December 9, 2024
Reply from Superdry - Northampton
Hello,
We're thrilled to hear about your positive experience!
It's wonderful to know that you received excellent customer service and a smooth delivery. We appreciate your kind words and will continue striving to provide the best possible service.
We hope you have a fantastic Christmas,
Superdry
They where very helpful thank got…
They where very helpful thank got the clothing no problem thanks
November 6, 2024
Reply from Superdry - Northampton
Hello,
Thank you for shopping at our Northampton store.
At Superdry we want you to have a great experience, so it's great to hear everything went well.
Thank you for shopping with us. If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Very good quality. But poor customer service
Very good quality.
The service in the store was poor. The girl who gave me my parcel was bored and tired
October 29, 2024
Reply from Superdry - Northampton
Hello,
Thank you for taking the time to give us your feedback.
We always aim to offer the best service to our customers every time, so we are sorry to hear about your experience.
We use all feedback to learn and improve.
Thank you for shopping with us, we really appreciate it!
Superdry Team
Just a very relaxed atmosphere
Just a very relaxed atmosphere , which I like. Was impressed with the guy who handled my purchase as he remembered me from the day before .
October 21, 2024
There is no much organisation
There is no much organisation, the displays are to cramped and there seems not to have many staff around to ask for help. Staff on til was not very friendly ether.
October 18, 2024
Reply from Superdry - Northampton
Hello,
Thank you for taking the time to leave a review about your store shopping experience.
At Superdry, we want our customers to have a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your valuable feedback to learn and improve.
Thank you for shopping with us, we really appreciate it.
Superdry Team
Friendly staff who were incredibly…
Friendly staff who were incredibly useful for helping me decide which coat colour I would like
October 10, 2024
Good selection of clothes and click and…
Good selection of clothes and click and collect in store is useful
September 29, 2024
Reply from Superdry - Northampton
Hello,
Thank you for taking the time to leave a great review.
At Superdry, we want our customers to have a really positive experience, so we're really pleased you're happy with everything.
Thank you for shopping with us, we really appreciate it.
If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Good shopping experience
Lovely store with good range of products and availability of sizes
October 1, 2024
Assistant was very pleasant and helpful.
September 28, 2024
Great customer service from Dan.
September 26, 2024
Helpful friendly staff
September 14, 2024
White tops
They didn't have tops I wanted in the shop the girl in the kindly help me and got them delivered to my home address
September 2, 2024
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