I ordered two ladies coats as I didn’t know which one I liked/fitted better. When I decided, I took the one I didn’t want, back to store and I had a refund within an hour talk about brilliant service!... See more

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See what reviewers are saying
I ordered a jacket for my boyfriend as a Christmas present online. After looking every day for the past 3 weeks nearly to see if it has been shipped. All I have gotten is ‘Manifested’. I spoke to cust... See more
Quick delivery to home and another item to the store, well fitted quality shirt. I was impressed by the range of shades, bought this airy cotton shirt in burnt orange and in pumpkin orange. Good servi... See more
The cargo trousers are nice and comfortable and quality of the product is really good. Ordered size 30/30. waist bit bigger than normal when compared to other clothing brands, ended up ordering twic... See more
Company details
About Superdry - Norwich
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
401 Chapelfield Road, NR2 1SZ, Norwich, United Kingdom
- 01603 615344
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Perfect!
I really like the experience. The staff are always friendly and NEVER pushy. The jeans are perfect for me - as is everything I’ve ever bought for them!
Always really helpful and very polite
Good quality products ,friendly staff…
Good quality products ,friendly staff ready and willing to offer help to clients.
Staff very helpful and friendly
Excellent service
Excellent service, staff were very polite and helpful and they also found the item I was enquiring about. Cannot fault anything
Friendly service
Friendly service. I bought a winter coat from the NYC range. Very warm and windproof. Keeps the rain out too.
Good service and general clothes quality good
Good service at tilt. Clothing of general good quality hence popping. Overall good experience
Very helpful & friendly staff
Very helpful & friendly staff, I’d ordered a coat on line but it wasn’t suitable the staff were very helpful & patient with me while I choose another one nothing was too much trouble
Great trousers shame about sizing
Great trousers shame about sizing, I tried some on in store size 32” waist but to tight so ordered online next size up and need belt to keep them on
Birthday Treat- Orange Gillet
Went into the store near Chantry Place in Norwich to get myself a new gillet as a birthday gift from my partner. I chose the orange… loved it but the ones in store were slightly too snug. The shop assistant was super helpful looked online and said they had the next size up available on the website and she could get it posted out to me with free postage! Awesome service. It arrived only a couple of days later… and I love it… just in time for this chilly weather we having too! Plus the bright orange brightens up my day and helps me forget these January blues!
The sale is always a good percentage
The sale is always a good percentage. The staff are helpful and friendly. The store is clean and tidy (Norwich).
Return
Tried to return a top that had black marks over it and was called a lier in store and was told I wouldn't if bought it like that and sent out of the shop,,,, disgraceful,,,,,,,,
Sent wrong item so took back to shop…
Sent wrong item so took back to shop didn't have what I wanted so had to reorder something else and pay postage again
Good shopping experience Superdry Norwich
Found what I was looking for very quickly with help from very friendly and helpful staff.
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