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Superdry - Norwich Reviews 

286
TrustScore 4.5 out of 5

4.7

401 Chapelfield Road, NR2 1SZ Norwich, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I ordered two ladies coats as I didn’t know which one I liked/fitted better. When I decided, I took the one I didn’t want, back to store and I had a refund within an hour talk about brilliant service!... See more

Rated 1 out of 5 stars

I ordered a jacket for my boyfriend as a Christmas present online. After looking every day for the past 3 weeks nearly to see if it has been shipped. All I have gotten is ‘Manifested’. I spoke to cust... See more

Rated 5 out of 5 stars

Quick delivery to home and another item to the store, well fitted quality shirt. I was impressed by the range of shades, bought this airy cotton shirt in burnt orange and in pumpkin orange. Good servi... See more

Rated 5 out of 5 stars

The cargo trousers are nice and comfortable and quality of the product is really good. Ordered size 30/30. waist bit bigger than normal when compared to other clothing brands, ended up ordering twic... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Norwich

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 401 Chapelfield Road, NR2 1SZ, Norwich, United Kingdom

  • 01603 615344

4.7

Excellent

TrustScore 4.5 out of 5

286 reviews

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4.7

All reviews

(286)

13,981 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect!

I really like the experience. The staff are always friendly and NEVER pushy. The jeans are perfect for me - as is everything I’ve ever bought for them!

February 11, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, staff were very polite and helpful and they also found the item I was enquiring about. Cannot fault anything

January 25, 2024
Rated 5 out of 5 stars

Very helpful & friendly staff

Very helpful & friendly staff, I’d ordered a coat on line but it wasn’t suitable the staff were very helpful & patient with me while I choose another one nothing was too much trouble

January 15, 2024
Rated 5 out of 5 stars

Great

Great, helpful staff! Loving the clothes, love the shop!!!xxx💗💗💗

January 18, 2024
Rated 5 out of 5 stars

Birthday Treat- Orange Gillet

Went into the store near Chantry Place in Norwich to get myself a new gillet as a birthday gift from my partner. I chose the orange… loved it but the ones in store were slightly too snug. The shop assistant was super helpful looked online and said they had the next size up available on the website and she could get it posted out to me with free postage! Awesome service. It arrived only a couple of days later… and I love it… just in time for this chilly weather we having too! Plus the bright orange brightens up my day and helps me forget these January blues!

January 8, 2024
Rated 1 out of 5 stars

Return

Tried to return a top that had black marks over it and was called a lier in store and was told I wouldn't if bought it like that and sent out of the shop,,,, disgraceful,,,,,,,,

January 12, 2024
Unprompted review

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