Went in to exchange/replace a coat with a little seam issue (came unstitched inside a pocket as a Christmas present) and Josh at the Ashford Outlet branch was on form - so patient with me and mum, hel... See more
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Ques way too long and bulk of items way too overpriced despite black friday sale everything was more expensive than pre sales ...staff were excellent though. Store itself extremely good and quality of... See more
Company replied
Very nice experience. First time for me buying something in Super dry. Bought myself a lovely Parka. Lots of deep and secure pockets, snuggly but without restricting movement or feeling sweaty. And th... See more
Great staff at the Ashford Outlet Superdry Store. After an M65 jacket for me, and a pair of specific cargo trousers for my 14 year old son. Neither in stock st the branch, but the staff located both... See more
Company replied
Company details
About Superdry - Outlet Ashford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Ashford Designer Outlet Centre, TN24 0SD, Ashford, United Kingdom
- 01233 638369
4.7
Excellent
200 reviews
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Good quality at reasonable prices
October 1, 2024
Friendly staff
September 26, 2024
Helpful staff member
September 9, 2024
Too cluttered
Never bought anything from Superdry before, saw a shirt and a couple of pairs of shorts that I liked so thought why not give them a try. The only thing that put me off was that the store had very little room to move around in as it was very cluttered with stock and displays.
September 2, 2024
Great quality clothes but limited…
Great quality clothes but limited changing room facilities.
August 29, 2024
A very nice ,helpful and friendly male…
A very nice ,helpful and friendly male shop assistant made our experience so much easier.
August 23, 2024
The staff in the store were…
The staff in the store were exceptionally helpful. I enquired about a particular product and size which was out of stock but they encouraged me to order online which they performed on their store tablet with ease and a smile.
August 13, 2024
good quality t shirts
good quality t shirts , pretty with a wide choice of designs and colours to choose form
August 11, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Outlet Ashford
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
The product good but took a long time…
The product good but took a long time to pay It took about 5 minutes to pay for a pair of shoes the staff were not doing my purchase but doing other thing and I was just left waiting
July 30, 2024
Reply from Superdry - Outlet Ashford
Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so we're really sorry that we got it wrong this time. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards,
Superdry Customer Care
Always a pleasure visiting this store…
Always a pleasure visiting this store and super friendly staff
July 25, 2024
Reply from Superdry - Outlet Ashford
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Great store
Great store, wonderfully laid out and room to try the items on. The member of staff was helpful and polite.
July 14, 2024
Happy with goods purchased and staff…
Happy with goods purchased and staff but was not happy about a plant in a wooden tub hidden under a rail of clothes with the edge sticking out into the narrow gangway. My wife caught her leg on it and suffered a very sore shin and only just managed to save herself from falling on her face. It’s a bit of a silly place to have it.
July 10, 2024
Great staff and very helpful too !!
June 29, 2024
Friendly helpful staff good selection…
Friendly helpful staff good selection of my style of clothing
June 24, 2024
Good priced products in the outlet store
June 20, 2024
Reply from Superdry - Outlet Ashford
Hi Fiona,
Thank you for taking the time to give us your feedback. We're really pleased that you love your new purchase. Thanks so much for your review and comments
Kind regards,
Superdry Care
Totally satisfied customer!
Ordering online was easy and as I had items delivered to the local store I was able to go in and try them before taking them home. Staff in store were pleasant and helpful, and the return of the item I didn’t want was easy, with my account being refunded within 3 days.
June 7, 2024
Reply from Superdry - Outlet Ashford
Hi Dawn,
Thank you for taking the time to give us your feedback. We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly.
Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
The staff were frièndly and chatty
The staff were frièndly and chatty, store was nicely layed out and clean
June 10, 2024
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