Went in to exchange/replace a coat with a little seam issue (came unstitched inside a pocket as a Christmas present) and Josh at the Ashford Outlet branch was on form - so patient with me and mum, hel... See more
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Ques way too long and bulk of items way too overpriced despite black friday sale everything was more expensive than pre sales ...staff were excellent though. Store itself extremely good and quality of... See more
Company replied
Very nice experience. First time for me buying something in Super dry. Bought myself a lovely Parka. Lots of deep and secure pockets, snuggly but without restricting movement or feeling sweaty. And th... See more
Great staff at the Ashford Outlet Superdry Store. After an M65 jacket for me, and a pair of specific cargo trousers for my 14 year old son. Neither in stock st the branch, but the staff located both... See more
Company replied
Company details
About Superdry - Outlet Ashford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Ashford Designer Outlet Centre, TN24 0SD, Ashford, United Kingdom
- 01233 638369
4.7
Excellent
200 reviews
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Great selection good quality clothing…
Great selection good quality clothing reasonable price. Lovely tracksuit bottoms.
December 3, 2024
Reply from Superdry - Outlet Ashford
Hi,
Thank you for your kind words!
We're so glad you enjoyed your recent purchase. We strive to offer high-quality clothing at reasonable prices. We hope you enjoy your new tracksuit bottoms.
Thanks for the support,
Superdry
Ques way too long and bulk of items way…
Ques way too long and bulk of items way too overpriced despite black friday sale everything was more expensive than pre sales ...staff were excellent though. Store itself extremely good and quality of merchandise 1st rate was just the overpricing I rated low due.
December 3, 2024
Reply from Superdry - Outlet Ashford
Hello,
We appreciate your feedback and understand your disappointment with the pricing during our Black Friday sale.
We strive to offer competitive prices and value to our customers. We're glad to hear you enjoyed the store's atmosphere and the quality of our merchandise. Your feedback is valuable to us as we continue to improve our offerings.
We hope you have a lovely Christmas,
Superdry
Very happy with the service and speedy…
Very happy with the service and speedy delivery.
Staff helpful and friendly at Ashford Outlets
November 17, 2024
Greeted when entering the branch and…
Greeted when entering the branch and made to feel welcome
November 24, 2024
Promised delivery time not respected…
Promised delivery time not respected (bought in store for next day delivery) ; resulting in further delivery + custom fees.
Online Customer service is obnoxious and of no help with this matter ; they offered 5£ compensation for 45£ extra cost…
Will not be buying from SuperDry again….
October 29, 2024
Always a good product at a fair price
Always a good product at a fair price. However it be nice to a return to old Japanese flare of 20 years ago. It made it a distinctive brand.
November 22, 2024
Reply from Superdry - Outlet Ashford
Hello,
We appreciate you sharing your feedback about your experience at our Ashford Outlet store.
We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly.
We have taken on board your feedback.
Thanks so much for shopping with us.
Superdry Team
I had to return to Ashford outlet…
I had to return to Ashford outlet village as my purchased jacket was missing faux fur hood lining. Staff we very helpful and found a lining that fitted. Very polite, helpful anaccommodating.
Thank you.
November 21, 2024
Great selection of everything however I…
Great selection of everything however I was particularly looking for a zip up ladies hoodie.I noticed that they're not as thick as the men's zip up ones, so didn't buy one. Such a shame as one I bought years ago lasted ages and I loved it, but I won't pay same price as a man's for not such gd quality and warmth
November 21, 2024
Reply from Superdry - Outlet Ashford
Hi,
We appreciate your feedback and understand your disappointment with the ladies' zip-up hoodie.
We strive to offer a diverse selection of products, and we value your input regarding the quality and warmth of our ladies' hoodies. We'll take your comments into consideration as we continue to improve our offerings.
Thank you,
Superdry
Excellent quality of the products!
November 19, 2024
The staff in Ashford outlet went over…
The staff in Ashford outlet went over and beyond to idetify the sweat top which they didn't stock I had seen in Bluewater. Ordered it online for delivery to my house. I am not an online customer so needed guidance. Thank you.
November 7, 2024
Member of staff polite and happy in his…
Member of staff polite and happy in his work,
Never waited to long to be served
Member of staff Asked open question eg have you found what you were looking for etc
November 18, 2024
Reply from Superdry - Outlet Ashford
Hello,
We're glad to hear you had a positive experience with our staff.
Their dedication to providing excellent customer service is a priority for us. We appreciate your feedback and will continue to strive for a consistently enjoyable shopping experience.
Thank you for the positive feedback,
Superdry
Great product. Good price. Nice experience
As usual. The quality of Superdry products are superb. This time , the item was reasonably priced so I’m happy with the experience.
I will continue to shop at superdry.
October 29, 2024
Reply from Superdry - Outlet Ashford
Hi Dre,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Great staff at the Ashford Outlet…
Great staff at the Ashford Outlet Superdry Store.
After an M65 jacket for me, and a pair of specific cargo trousers for my 14 year old son. Neither in stock st the branch, but the staff located both on a tablet, ordered them with free home delivery, and both successfully delivered within two days.
Very happy.
October 31, 2024
Reply from Superdry - Outlet Ashford
Hello,
We really appreciate your feedback about your experience at our Ashford Outlet store.
We always aim to offer the best service to our customers every time, so we're pleased that everything has gone smoothly with our instore ordering service..
If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Reply from Superdry - Outlet Ashford
Hello,
Thank you for your review about your Ashford Outlet store shopping experience.
At Superdry, we want our customers to have a really positive experience, so we really value your feedback.
Thank you for shopping with us.
If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Reply from Superdry - Outlet Ashford
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Customer Care
Easy easy easy easy to order
Easy to order , quick in arriving . Very happy birthday man ! Fitted well Comfortable ! Delighted
October 8, 2024
Great assistants
Great experience today shopping at ashford outlet the assistant was so helpful and courteous
October 10, 2024
Great service and product
Very helpful staff at the Ashford outlet store. Bought one jacket with a good discount. Ordering via branch was easy, for the item that was not in store and the parcel came quickly. Coat was perfect. Very good quality. Impressed by the whole experience. Will certainly shop here again.
October 6, 2024
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