My experience at Portsmouth store was very poor. The lady on the other side intentionally put a refund when she was clearly holding the clothes which I wanted to exchange. She claimed to be a manager... See more

Location
Switch locationUnit 52, Central Building Gunwharf Quays, PO1 3TZ Portsmouth, GB
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See what reviewers are saying
Outlet Shop - GunWharf. So much choice. Great Black Friday Deals Staff (Ewan) super helpful and professional. Tried all avenues to rectify an issue (removing a factory tag). Unfortunately this wa... See more
The member of staff that served us was just lovely. She offered us a warm and welcoming greeting whilst looking at items in the shop, my son tried some clothes on in the fitting room and he said i... See more
I went to the Gunwharf Super-dry outlet not looking for anything in particular but as I walked through the shop all of the deals were amazing, most of the deals were on various items so u could mix an... See more
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Company details
About Superdry - Outlet Portsmouth
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 52, Central Building Gunwharf Quays, PO1 3TZ, Portsmouth, United Kingdom
- 02392 864846
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Online purchase with ease
Easy to navigate the site, size info incredibly helpful and accurate. Store deliver option with free returns in case of wrong size was great especially as it was a Christmas gift. Quick delivery and super friendly staff at the store.
Great store helpful friendly staff
Lovely clothes and helpful friendly staff
Lighting poor/shop temperature too hot/limited space BUT staff lovely. I was trying to shop with 8yo in tow and staff super helpful with him
Superdry is gleaming!
Gun Wharf Superdry shop is gleaming and always has offers on. Awesome soft hoody’s, would recommend their products.
Good price 👍🏼
Great looking jacket
Great looking jacket, even my daughter approved. I even liked the music playing in store
Great store environment
Great store environment, no wait in changing room and quick service at tills
Fine for dry weather
The coat is very warm and hardy, however it is not waterproof, so be aware when buying this style. I also sized up as it’s quite a small fit.
Great shopping experience
Extremely helpful staff. Giving advice and help on what suited and what didn't.
great service
I like the clothes and have been…
I like the clothes and have been shopping here very frequently over the years. Why I am not giving this 5 stars is that you charge for a paper bag. Plastic bags I agree should come with a cost but not paper. I see this as a way to get a little extra out of every purchase people make.
Helpful staff
could be more better
On November 24
On November 24, I took a Superdry jacket to Portsmouth. Regretfully, I didn't realise until this morning that it had a pocket. I was excited to unlock that pocket and take out my phone when I noticed a tiny piece of cloth was torn. Please assist me in fixing it.
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