Your Reading store didn’t have the side we wanted of the item, but yr shop assistant made an online order for me with free home delivery. Very helpful. Only improvement I would suhgest that you open... See more
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See what reviewers are saying
The courier parcel says it’s delivered, when I went to collect my parcel they said it not here. I have raised a request to customer care no response yet it’s been around 10 days now. I don’t have my... See more
Outstanding choice of clothes, laid out in collections so any top will go with any trousers or skirts in that collection. Huge changing rooms with seating outside for hubby. Staff at the till were r... See more
Processing issue meant I was told they had my parcel when they didn’t and seemed very disorganised when trying to find it. Ended up giving it another customer. I appreciate the time of year though bei... See more
Company details
About Superdry - Reading
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
L12/L13 The Oracle Shopping Centre, RG1 2AG, Reading, United Kingdom
- 01189 510064
4.3
Excellent
217 reviews
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Quick delivery,nice service at the store
November 22, 2022
Buying & Collecting from store
Buying, returning items could not be any easier with Superdry. Simple, straightforward, no messing around !!
November 14, 2022
I came to look for a coat and was…
I came to look for a coat and was greeted straightaway. I found a coat but wanted a different shade of colour, I explained this and straightemaway she looked on the website and found what I was looking for. She told me to go to the till and her colleague will order it for me. The lady at the till was just as lovely and helpful and ordered the coat. They said the delivery was free and that it would arrive in a weeks time. I received the coat 2 days later.... I'm extremely happy with the service and have a a coat I love.
November 3, 2022
I order medium jacket through click n…
I order medium jacket through click n collect… I went to collect from reading store ,unfortunately I realized that I need large size so I went next day for exchange,so I was told that large size will be delivered at my home but I have not received my order yet … shazia nazim
October 21, 2022
May use AI-assist with repliesRead more
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Terrible service… will never buy another Superdry product
Website wouldn’t process the purchase as 1st time customer. As a result couldn’t apply the 10% discount, worth £12.
Advised when ordered that would be delivered to store on Monday 17th October. Headed to Reading store on this day to be told parcel hadn’t even been dispatched. Finally delivered on Wednesday 19th October so had return then with additional fuel and parking expenses. No discount could be offered by the store. Definitely won’t buy another Superdry product as long as I live. Terrible all round.
October 17, 2022
Reply from Superdry - Reading
Thank you for sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really sorry that we've got it wrong this time. I've sent you an email to get this sorted out for you. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Very good really
September 24, 2022
Reply from Superdry - Reading
Hi James,
We appreciate you taking the time to review your recent experience with us. We endeavour to give our customers a really positive experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Kind regards,
Superdry
Server on a power trip
Went to collect my parcel. One man was serving a lady and her daughter. I waited in the queue, I was the only other person in the store. Another man behind the counter looked at me, started tidying the counter, went back onto the shop floor to put a shirt back on the rack, slowly walked back, looked at me again and finally asked whether he could help me. Clearly on some sort of power trip or just couldn’t be bothered serving. I won’t be returning or shopping with your store again.
August 27, 2022
Reply from Superdry - Reading
Hi. We appreciate you taking the time to review your recent experience with us. We appreciate you taking the time to review your recent experience with us, so we're really sorry that we didn't get it right this time. We will endeavour to do better next time. We will be passing this feedback on, and value your comments.
Kind regards,
Superdry Care
Excellent support from the staff
August 17, 2022
Reply from Superdry - Reading
Hi,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
Super helpful
The lady in the Reading, UK store was very nice and helpful.
I was updated all the way through and received the parcel on the day was expected.
August 14, 2022
Reply from Superdry - Reading
Hi Waheed,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Reply from Superdry - Reading
Hello,
We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for your review and comments.
Superdry Care
Bought a jacket online for my partner…
Bought a jacket online for my partner got 10% and when I went to exchange in store they told me I have to cancel that order and wait for the money back in my bank account and had to buy another one (as I got the wrong size) and without the discount. How does that make sense?!! Very disappointing.
Was my first and last purchase there.
July 6, 2022
Reply from Superdry - Reading
Hi Joana,
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Superdry Care
Reply from Superdry - Reading
Hi,
We appreciate you sharing your feedback with us. We endeavour to give our customers a really positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Superdry Care
Excellent quality
Excellent quality and the colour is exactly as shown, very soft on the inside and fits perfectly
May 15, 2022
Ordered item in store and was delivered…
Ordered item in store and was delivered really promptly.
April 23, 2022
Very efficient and really quick on the…
Very efficient and really quick on the delivery. Love super dry as a company
April 22, 2022
Beautiful coat so warm and just perfect for anyone who feels the cold
Beautiful coat so warm perfect for people that feel the cold
January 5, 2022
Received my items and they’re so nice
Received my items and they’re such good quality 👌
December 29, 2021
my order still hasn’t come and it’s…
my order still hasn’t come and it’s been over a week !! this was supposed to a birthday gift i am so disappointed
December 13, 2021
Customer service is terrible and…
Customer service is terrible and delivery for online orders non existent.
I’m still waiting for my delivery, customer services are unhelpful plus they’ve chosen to send an expensive parcel via Hermes, one of the worse couriers possible!
December 3, 2021
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