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Superdry - Reading Reviews 214

TrustScore 4.5 out of 5

4.3

L12/L13 The Oracle Shopping Centre, RG1 2AG Reading, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Outstanding choice of clothes, laid out in collections so any top will go with any trousers or skirts in that collection. Huge changing rooms with seating outside for hubby. Staff at the till were r... See more

Rated 3 out of 5 stars

Processing issue meant I was told they had my parcel when they didn’t and seemed very disorganised when trying to find it. Ended up giving it another customer. I appreciate the time of year though bei... See more

Rated 5 out of 5 stars

Went to return on line purchase in shop. Due to eyesight problem I needed help completing information . Shop assistant at till in Reading store so helpful. Got my son coat he wanted return completed a... See more

Rated 5 out of 5 stars

Great organic cotton T-shirts. Good feel and fit, though I had to go to a larger size than normal so may come up small on sizing. I've now bought nine (at 3 for £50.00) Same price this year as last. T... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Reading

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • L12/L13 The Oracle Shopping Centre, RG1 2AG, Reading, United Kingdom

  • 01189 510064

4.3

Excellent

TrustScore 4.5 out of 5

214 reviews

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1-star

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Rated 5 out of 5 stars

Friendly Staff

Staff was friendly and asking if I need help. At till also sales assistance chatting nicely.

June 3, 2025
Rated 1 out of 5 stars

I've always loved this store, But

I've always loved this store,
but the last time I bought a jacket, the cashier didn't remove the safety clip.
I only saw it at home, now I don't know what to do with it because I live far from Reading and another shop Superdry

April 21, 2025
Rated 5 out of 5 stars

Random Jacket Purchase

I actually went into Superdry for the first time in years to look for something completely different and ended up coming out with something I absolutely adored.

It's a very lightweight jacket that is great for cooler weather, particularly spring/autumn.

April 3, 2025
Rated 5 out of 5 stars

I am a regular t-shirt buyer

I am a regular t-shirt buyer : excellent quality and wide choice of now colours.
Hassle free and speedy delivery.👍🏼

December 23, 2024
Superdry - Reading logo

Reply from Superdry - Reading

Hello,

Thank you for your kind words and for being a loyal customer. We're thrilled to hear you appreciate the quality of our t-shirts and the wide selection of colors. We're also glad to know you find our delivery process hassle-free and speedy.

We strive to provide the best possible experience for our customers and your feedback is greatly appreciated.

Superdry

Rated 5 out of 5 stars

Return and replacement

Went to return on line purchase in shop. Due to eyesight problem I needed help completing information . Shop assistant at till in Reading store so helpful. Got my son coat he wanted return completed and new coat delivered in 2 days. Brilliant service with a smile and happy son. Thank you

November 30, 2024
Rated 5 out of 5 stars

Jacket

Bought a jacket for my husband who loves it, there was so much choice to choose from, the customer service in the shop was great 👍

November 26, 2024
Rated 5 out of 5 stars

The lady in store reading Oracle helped…

The lady in store reading Oracle helped me find there were no more in store and happily ordered online and sent my home address, and it arrived on time.
I havnt opened the packaging yet as its for my daughters birthday in December but I'm sure it will be the right coat. Many thanks

November 10, 2024
Superdry - Reading logo

Reply from Superdry - Reading

Hello,

We appreciate you sharing your feedback about our Reading store.

We always aim to offer the best service and products to our customers every time, so we're really pleased to read your great comments.

Thanks so much for shopping with us, we really appreciate it.
Superdry Team

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